NVIDIA Business Critical Support Services Add-On
NVIDIA Business Critical Support Services provides essential add-on coverage for your NVIDIA Enterprise DGX systems, guaranteeing rapid response and expert technical assistance to maintain peak operational performance.
- 24x7x4 Hour Onsite Response: Ensures critical issues are addressed with a guaranteed four-hour onsite response time, minimizing downtime.
- Expert Technical Support: Access to NVIDIA's specialized engineers for in-depth troubleshooting and issue resolution.
- Hardware & Software Coverage: Protection against failures and performance degradation across your DGX hardware and supported software stack.
- Proactive Case Management: Dedicated support to manage and expedite the resolution of your critical support cases.
Product Overview
Product Overview
This NVIDIA Business Critical Support Services Add-On is a subscription-based service designed to provide advanced, mission-critical support for NVIDIA Enterprise DGX systems. It extends the standard warranty with enhanced response times and direct access to NVIDIA's expert technical teams, ensuring your AI infrastructure operates at optimal performance with minimal disruption.
This service is ideal for businesses that rely heavily on their AI and deep learning infrastructure for core operations, such as data science teams, research institutions, and enterprises running mission-critical AI workloads. It integrates directly with your existing DGX hardware, providing a safety net against unexpected issues and ensuring business continuity.
- Priority Technical Support: Direct access to NVIDIA's top-tier support engineers.
- Rapid Onsite Response: Guaranteed four-hour onsite response for critical hardware failures.
- Extended Coverage: Support for both hardware and the core software stack of the DGX system.
- Case Management: Proactive management and escalation of support tickets.
- Peace of Mind: Ensures business continuity for AI-driven operations.
Ensure your critical AI infrastructure remains operational with NVIDIA's Business Critical Support Services, offering enterprise-grade protection without the enterprise overhead.
What This Enables
Hardware Failure & Replacement
Coverage for unexpected hardware failures within the NVIDIA DGX system, including components like GPUs, CPUs, memory, and storage. This ensures that faulty hardware is quickly identified and replaced to restore full system functionality.
mission-critical systems, high-availability environments, performance-sensitive workloads
Software & Driver Issue Resolution
Entitlement to expert technical assistance for troubleshooting and resolving issues related to the DGX operating system, NVIDIA drivers, and core AI software stack. This ensures the software environment remains stable and optimized for AI workloads.
complex software integrations, AI development platforms, research computing environments
Performance Degradation Support
Protection against performance degradation that impacts AI model training or inference speed. Support engineers will diagnose the root cause, whether hardware or software related, and implement solutions to restore optimal performance.
time-sensitive project deadlines, competitive market pressures, resource-intensive computations
Key Features
24x7x4 Hour Onsite Response
Minimizes critical downtime by guaranteeing a technician arrives onsite within four hours for hardware failures, ensuring rapid restoration of AI operations.
NVIDIA Expert Technical Support
Provides direct access to specialized engineers who understand the intricacies of DGX systems, leading to faster and more accurate issue resolution.
Hardware and Software Coverage
Offers protection for both the physical components and the core software stack of your DGX system, providing a holistic support solution.
Proactive Case Management
Ensures your support tickets are actively managed and escalated when necessary, reducing the time to resolution for critical issues.
Subscription Billing
Allows for predictable budgeting and continuous coverage without large upfront capital expenditures, fitting easily into operational budgets.
Industry Applications
Finance & Insurance
Financial institutions rely on AI for fraud detection, risk analysis, and algorithmic trading, where system uptime and performance are critical for real-time decision-making and regulatory compliance.
Healthcare & Life Sciences
AI is crucial for medical imaging analysis, drug discovery, and personalized medicine, requiring continuous operation to accelerate research and improve patient outcomes.
Manufacturing & Industrial
AI powers predictive maintenance, quality control, and supply chain optimization in manufacturing, where system downtime can lead to significant production losses and delays.
Education & Research
Universities and research labs use DGX systems for advanced AI research and large-scale simulations, where uninterrupted access is vital for academic progress and discovery.
Frequently Asked Questions
What is the duration of this support service?
This is a subscription-based service, and the term is typically one year, renewable. Specific durations are outlined at the time of purchase.
Does this cover all NVIDIA hardware in my data center?
This specific add-on is designed for NVIDIA Enterprise DGX systems. Please refer to the product details or contact us for support options on other NVIDIA hardware.
What is considered a 'critical' issue for the 4-hour response?
Critical issues are typically defined as complete system outages or failures that prevent the DGX system from performing its core AI functions. Specific definitions are provided in the service agreement.
Deployment & Support
Deployment Complexity
High — engineer-led
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.