NVIDIA Business Critical Support Services Add-On
NVIDIA Business Critical Support Services provide 24x7x365 technical support and rapid response for your NVIDIA DGX Enterprise systems, ensuring maximum uptime and performance.
- 24x7x365 Support: Access expert technical assistance around the clock, every day of the year, to resolve critical issues promptly.
- Rapid Response: Benefit from expedited issue resolution with defined service level objectives (SLOs) to minimize downtime.
- Hardware & Software Coverage: Receive support for both the hardware components and the enterprise software stack of your DGX system.
- Proactive Guidance: Gain access to best practices and expert advice to optimize your AI infrastructure's performance and stability.
Product Overview
Product Overview
This NVIDIA Business Critical Support Services Add-On is a subscription-based service designed to provide advanced technical support for NVIDIA Enterprise DGX systems. It ensures that your critical AI infrastructure receives prompt attention and expert assistance for hardware and software issues, covering the entire platform per GPU.
Ideal for businesses that rely heavily on their AI and deep learning workloads, this service is for IT Managers and IT Professionals responsible for maintaining high-availability systems. It integrates directly with your existing DGX deployment, providing a safety net against operational disruptions and performance degradation.
- 24/7 Technical Assistance: Round-the-clock access to NVIDIA's specialized support engineers.
- Expedited Issue Resolution: Prioritized support with rapid response times to minimize operational impact.
- Hardware and Software Support: Comprehensive coverage for the entire DGX platform, including GPUs, servers, and core software.
- Proactive System Monitoring: Guidance and best practices to maintain optimal system health and performance.
- Subscription-Based Model: Predictable costs with continuous coverage for the duration of your subscription.
Ensure your AI investments are protected with dedicated, expert support, delivering enterprise-grade reliability without the overhead.
What This Enables
Critical System Uptime Assurance
Coverage for hardware failures and software malfunctions that could halt AI model training or inference. This ensures continuous operation of essential business functions reliant on AI processing.
High-performance computing environments, mission-critical AI workloads, data-intensive research platforms
Expedited Issue Resolution
Protection against prolonged downtime through rapid response and expert troubleshooting from NVIDIA engineers. This minimizes business disruption and associated financial losses.
Time-sensitive AI development cycles, production environments with strict uptime requirements, research initiatives with tight deadlines
Software and Hardware Compatibility Support
Entitlement to support for the integrated hardware and software stack of the DGX system. This ensures optimal performance and interoperability, preventing issues arising from complex configurations.
Complex AI software deployments, integrated hardware/software platforms, environments requiring specific software versions
Key Features
24x7x365 Technical Support
Provides immediate access to expert assistance at any time, reducing the impact of critical issues on your operations.
Rapid Response Service Level Objectives (SLOs)
Ensures your critical issues are addressed with urgency, minimizing downtime and maintaining productivity.
Hardware and Software Coverage
Offers complete support for the entire DGX platform, simplifying issue resolution and ensuring system integrity.
Per GPU Licensing Model
Allows for scalable support tailored to your specific DGX system configuration, optimizing cost and coverage.
Expert Engineering Resources
Connects you with specialized NVIDIA engineers who understand the intricacies of DGX systems for efficient problem-solving.
Industry Applications
Manufacturing & Industrial
AI is critical for predictive maintenance, quality control, and supply chain optimization, requiring highly available DGX systems for continuous operation and rapid issue resolution.
Healthcare & Life Sciences
AI accelerates drug discovery, medical imaging analysis, and personalized medicine, demanding robust support to ensure uninterrupted research and patient care applications.
Finance & Insurance
Financial institutions use AI for fraud detection, algorithmic trading, and risk assessment, where system uptime and rapid support are paramount to prevent significant financial losses.
Education & Research
Universities and research institutions rely on DGX systems for advanced AI research, requiring consistent support to maintain research momentum and access to cutting-edge computational power.
Frequently Asked Questions
What is NVIDIA Business Critical Support Services?
It is a subscription-based service offering 24x7x365 technical support and rapid response for NVIDIA Enterprise DGX systems. It ensures your critical AI infrastructure receives expert attention to minimize downtime.
What does 'per GPU' mean for this service?
This support contract is priced and provisioned based on the number of GPUs installed in your NVIDIA DGX system, allowing for tailored coverage.
What is the response time for critical issues?
Response times are governed by Service Level Objectives (SLOs) defined within the support contract, ensuring expedited attention for critical issues.
Deployment & Support
Deployment Complexity
High — engineer-led
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.