NVIDIA Business Critical Support Services Add-On
NVIDIA Business Critical Support Services provide 24x7 expert technical assistance and rapid response for your NVIDIA DGX Enterprise platform, ensuring maximum uptime and operational continuity.
- 24x7 Expert Support: Access to NVIDIA's specialized technical experts around the clock for immediate issue resolution.
- Rapid Response Times: Guaranteed fast response to critical issues, minimizing potential downtime and business impact.
- Hardware & Software Coverage: Entitlement to support for both hardware and software components of your NVIDIA DGX systems.
- Proactive Issue Management: Benefit from proactive monitoring and guidance to prevent potential problems before they occur.
Product Overview
Product Overview
This is a Business Critical Support Services add-on for NVIDIA Enterprise DGX systems, providing enhanced technical support on a subscription basis. It ensures that your critical AI infrastructure receives timely and expert assistance, covering both hardware and software aspects to maintain peak performance and availability.
Designed for businesses that rely heavily on their NVIDIA DGX platforms for AI development, training, and inference, this service is ideal for IT Managers and IT Professionals. It integrates directly with your existing DGX deployment, offering a crucial layer of operational assurance without requiring additional infrastructure.
- Enhanced Technical Assistance: Provides direct access to NVIDIA's elite support engineers.
- Critical Issue Resolution: Focuses on rapid diagnosis and resolution of high-priority problems.
- Hardware and Software Support: Covers the full spectrum of your DGX system's components.
- Subscription-Based Model: Offers predictable costs and continuous coverage.
- Maximizes Uptime: Aims to keep your AI workloads running without interruption.
This support service is essential for SMB and mid-market organizations running NVIDIA DGX systems, providing the assurance of expert help when it matters most.
What This Enables
Critical System Uptime Assurance
Coverage for hardware failures and software malfunctions that directly impact AI training or inference operations. This ensures that your business-critical AI workloads remain operational with minimal interruption.
production AI workloads, high-performance computing environments, mission-critical data processing
Expedited Issue Resolution
Protection against prolonged downtime through guaranteed rapid response times from NVIDIA's expert support engineers. This minimizes the business impact of unexpected technical challenges.
time-sensitive AI projects, research and development cycles, production deployment support
Access to Specialized Expertise
Entitlement to direct access to NVIDIA's specialized technical resources for complex troubleshooting and performance optimization. This ensures your team receives expert guidance for advanced AI infrastructure.
advanced AI model training, deep learning research, large-scale GPU deployments
Key Features
24x7 Technical Support
Provides immediate access to expert assistance at any time, crucial for maintaining continuous AI operations.
Rapid Response SLA
Guarantees quick engagement from support engineers, significantly reducing potential downtime and its business impact.
Hardware and Software Coverage
Ensures that all components of your NVIDIA DGX system are supported, offering a complete solution for operational assurance.
Expert Engineering Access
Connects your team with specialized knowledge for complex AI infrastructure challenges, accelerating problem resolution.
Subscription Model
Offers predictable budgeting and continuous protection for your critical AI investments.
Industry Applications
Manufacturing & Industrial
AI is increasingly used for predictive maintenance, quality control, and supply chain optimization in manufacturing, requiring highly available and supported GPU infrastructure.
Healthcare & Life Sciences
AI accelerates drug discovery, medical imaging analysis, and personalized medicine, demanding robust and continuously operational systems for critical research and patient care applications.
Finance & Insurance
Financial institutions use AI for fraud detection, algorithmic trading, and risk assessment, where system uptime and performance are paramount to operational success and regulatory compliance.
Education & Research
Universities and research institutions rely on powerful GPU computing for scientific simulations, data analysis, and AI model development, necessitating reliable support for their research infrastructure.
Frequently Asked Questions
What is NVIDIA Business Critical Support Services?
It is an add-on subscription service that provides enhanced, 24x7 technical support for NVIDIA Enterprise DGX systems. It focuses on rapid response and expert assistance to ensure maximum uptime and operational continuity for your AI infrastructure.
What does 'per GPU' mean for this service?
The licensing and cost of this support service are calculated based on the number of GPUs installed in your NVIDIA DGX system. You will need to purchase support for each GPU to ensure full coverage.
What is the response time for critical issues?
Business Critical Support guarantees rapid response times for critical issues, ensuring that NVIDIA's expert engineers engage quickly to diagnose and resolve problems, minimizing potential downtime.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.