NVIDIA Business Critical Support Services Add-On
NVIDIA Business Critical Support Services provide essential add-on coverage for your NVIDIA Enterprise DGX SPA, ensuring rapid response and expert technical assistance for critical GPU infrastructure.
- 24x7x4 Hour Onsite Response: Guaranteed rapid onsite support within four hours for critical hardware issues, minimizing costly downtime.
- 24x7x365 Technical Support: Access to NVIDIA's expert technical support team around the clock for immediate troubleshooting and guidance.
- Hardware Repair and Replacement: Comprehensive coverage for necessary repairs or replacements of covered hardware components to maintain operational continuity.
- Advance Parts Replacement: Expedited replacement of faulty parts shipped in advance to reduce system downtime and accelerate recovery.
Product Overview
Product Overview
This is an add-on subscription service providing Business Critical Support for NVIDIA Enterprise DGX SPA platforms, specifically licensed per GPU. It extends the standard warranty with enhanced service levels designed to ensure maximum uptime and performance for your AI infrastructure.
This service is ideal for businesses, including IT Managers and IT Professionals within SMB and mid-market companies, that rely on NVIDIA DGX systems for mission-critical AI workloads. It integrates directly with your existing DGX SPA to provide a safety net against hardware failures and operational disruptions.
- Enhanced Uptime Assurance: Minimizes business disruption through rapid response and resolution for hardware failures.
- Expert Technical Assistance: Direct access to NVIDIA's specialized support engineers for complex AI hardware and software issues.
- Proactive Hardware Management: Includes advance parts replacement to expedite repairs and reduce system downtime.
- Extended Operational Lifespan: Ensures your critical AI infrastructure remains operational and supported beyond standard warranty periods.
- Compliance and Performance: Helps maintain regulatory compliance and peak performance by ensuring hardware integrity and support.
Secure your AI investments with NVIDIA Business Critical Support, offering enterprise-grade protection and rapid response tailored for demanding business operations.
What This Enables
Critical Hardware Failure & Rapid Replacement
Coverage for unexpected hardware failures within the NVIDIA DGX SPA, ensuring minimal disruption. This includes rapid onsite response and advance parts replacement to quickly restore system functionality.
mission-critical systems, high-availability environments, performance-sensitive workloads
24x7 Expert Technical Troubleshooting
Entitlement to round-the-clock access to NVIDIA's specialized technical support engineers. This ensures immediate assistance for complex issues impacting AI model training or inference.
continuous operation requirements, complex software integrations, advanced AI development
Proactive System Uptime Assurance
Protection against prolonged system downtime by guaranteeing service levels for hardware repair and replacement. This maintains the operational readiness of your AI infrastructure.
production AI deployments, time-sensitive research projects, business-critical data processing
Key Features
4-Hour Onsite Response
Minimizes costly downtime by ensuring a technician arrives onsite within four hours for critical hardware issues.
24x7x365 Technical Support
Provides immediate access to expert NVIDIA support engineers for rapid problem resolution, any time of day.
Advance Parts Replacement
Expedites hardware repairs by shipping replacement parts in advance, reducing system downtime.
Hardware Repair and Replacement
Covers the cost and logistics of repairing or replacing faulty components to maintain system functionality.
Per GPU Licensing
Allows for scalable support tailored to the specific number of GPUs in your DGX system, optimizing cost.
Industry Applications
Finance & Insurance
Financial institutions require high-performance computing for complex modeling, risk analysis, and fraud detection, where system uptime is critical for regulatory compliance and operational efficiency.
Healthcare & Life Sciences
AI in healthcare accelerates drug discovery, medical imaging analysis, and personalized medicine, demanding reliable and continuously available computing resources for research and patient care.
Manufacturing & Industrial
AI drives predictive maintenance, quality control, and supply chain optimization in manufacturing, necessitating robust support for the systems that power these critical operations.
Education & Research
Research institutions rely on powerful AI infrastructure for scientific discovery and academic advancement, where uninterrupted access to computing resources is essential for project timelines.
Frequently Asked Questions
What is the term of this support service?
The term of the support service is typically one year, aligning with standard subscription models. Specific durations are confirmed at the time of purchase.
Does this cover software issues?
This is primarily a hardware support service. While technical support may assist with software issues related to hardware functionality, it is not a comprehensive software support contract.
What is the NVIDIA Enterprise DGX SPA?
The NVIDIA Enterprise DGX SPA refers to the specific NVIDIA DGX platform and its associated service and support agreement. This add-on enhances that existing agreement.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.