NVIDIA Business Critical Support Services Add-On
NVIDIA Business Critical Support Services provide essential, 24x7 technical support and rapid response for your NVIDIA DGX Enterprise systems, ensuring maximum operational continuity.
- 24x7x4 Hour Onsite Response: Guarantees a technician arrives onsite within four hours of critical issue resolution, minimizing downtime.
- 24x7xNext Business Day Onsite Response: Ensures a technician arrives onsite by the next business day for less critical issues, maintaining productivity.
- Software & Hardware Support: Covers both the DGX Enterprise platform software and the underlying hardware components for a unified support experience.
- Access to NVIDIA Expertise: Provides direct access to NVIDIA's specialized technical support engineers for complex AI infrastructure challenges.
Product Overview
Product Overview
This is an add-on service providing Business Critical Support for NVIDIA Enterprise DGX systems. It extends the standard warranty with enhanced service levels, including rapid onsite response and 24x7 technical assistance for both software and hardware issues.
This service is designed for businesses that rely heavily on their NVIDIA DGX infrastructure for mission-critical AI workloads. It ensures that IT managers and professionals can maintain system uptime and performance, mitigating risks associated with hardware failures or complex software configurations.
- Enhanced Uptime: Minimizes disruption to AI training and inference operations through rapid issue resolution.
- Expert Technical Assistance: Access to NVIDIA's deep technical knowledge for troubleshooting complex AI environments.
- Proactive Issue Management: Support services help identify and address potential problems before they impact operations.
- Hardware and Software Coverage: A single point of contact for support across the entire DGX Enterprise platform.
- Predictable Support Costs: Subscription-based model provides clear budgeting for essential support services.
Ensure your AI initiatives remain uninterrupted with dedicated, high-priority support tailored for demanding enterprise DGX environments.
What This Enables
Hardware Failure and Replacement
Coverage for unexpected hardware failures within the NVIDIA DGX Enterprise system. This ensures that faulty components are identified and replaced quickly, minimizing the duration of any service interruption.
mission-critical systems, high-availability environments, performance-sensitive workloads
Software Configuration and Troubleshooting
Entitlement to expert technical assistance for complex software configurations, driver issues, and operational troubleshooting on the DGX platform. This helps resolve software-related impediments that affect AI model training or deployment.
complex software stacks, AI development pipelines, data science operations
Rapid Onsite Technical Response
Protection against extended downtime through guaranteed rapid onsite response times for critical issues. This ensures that a qualified technician is dispatched promptly to resolve hardware problems, restoring full functionality.
business-critical operations, time-sensitive projects, remote or distributed teams
Key Features
24x7x4 Hour Onsite Response
Minimizes critical downtime by ensuring a technician arrives onsite within four hours to resolve urgent hardware issues.
24x7xNext Business Day Onsite Response
Provides timely resolution for less critical hardware issues, ensuring continued productivity without prolonged delays.
Software and Hardware Support
Offers a unified support experience, addressing issues across the entire DGX Enterprise platform from a single point of contact.
Access to NVIDIA Technical Experts
Connects your team with specialized engineers who possess deep knowledge of NVIDIA's AI hardware and software stack.
Subscription-Based Service
Provides predictable support costs and ensures continuous coverage for your critical AI infrastructure investments.
Industry Applications
Finance & Insurance
Financial institutions rely on AI for fraud detection, risk modeling, and algorithmic trading, requiring high availability and rapid support for their DGX systems to maintain competitive operations and compliance.
Healthcare & Life Sciences
AI is crucial for drug discovery, genomic sequencing, and medical imaging analysis in healthcare, demanding robust support for DGX platforms to ensure uninterrupted research and patient care advancements.
Manufacturing & Industrial
Manufacturers use AI for predictive maintenance, quality control, and supply chain optimization, necessitating reliable DGX system performance and swift support to avoid production disruptions.
Education & Research
Universities and research institutions utilize DGX systems for advanced scientific computing and AI research, requiring dependable support to facilitate continuous innovation and academic progress.
Frequently Asked Questions
What is the duration of this support service?
The support service is typically provided on an annual subscription basis, aligning with the term of the license or hardware lifecycle. Specific terms will be detailed in the purchase agreement.
Does this cover all NVIDIA DGX Enterprise systems?
This add-on is specifically for NVIDIA Enterprise DGX systems. Compatibility should be confirmed based on your specific DGX model and configuration.
What constitutes a 'critical' issue for the 4-hour response?
Critical issues are generally defined as those that render the entire system or a significant portion of its compute capacity unusable for mission-critical workloads. Specific definitions are outlined in the service agreement.
Deployment & Support
Deployment Complexity
High — engineer-led
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.