NVIDIA Business Critical Support Services Add-On, Per GPU
Ensure uninterrupted operation of your NVIDIA DGX systems with Business Critical Support Services, offering 24x7 expert technical assistance and rapid response times.
- 24x7 Expert Support: Access to NVIDIA's specialized technical support team around the clock for critical issues.
- Rapid Response Times: Guaranteed service levels for issue diagnosis and resolution to minimize downtime.
- Hardware & Software Coverage: Entitlement to support for both the hardware components and the underlying software stack of your DGX system.
- Proactive Issue Management: Protection against potential disruptions through timely updates and expert guidance on system health.
Product Overview
Product Overview
This NVIDIA Business Critical Support Services Add-On provides essential, round-the-clock technical support for your NVIDIA Enterprise DGX systems. It ensures that your critical AI infrastructure receives prompt attention and expert resolution for any hardware or software issues, safeguarding your operational continuity.
Designed for businesses that rely heavily on their AI and deep learning workloads, this service is ideal for IT Managers and IT Professionals overseeing complex DGX deployments. It integrates directly with your existing NVIDIA hardware, providing a vital layer of assurance for mission-critical operations.
- Dedicated Technical Expertise: Direct access to NVIDIA's certified support engineers specializing in DGX platforms.
- Minimized Downtime: Expedited troubleshooting and resolution to keep your AI training and inference workloads running.
- Hardware and Software Assurance: Comprehensive coverage for the entire DGX system, including GPUs, networking, and core software.
- Proactive System Monitoring: Guidance and alerts to help prevent potential issues before they impact performance.
- Extended Operational Lifespan: Support services that contribute to the longevity and optimal performance of your investment.
For SMB and mid-market organizations running critical AI workloads, this support service offers enterprise-grade assurance without the overhead of managing complex support contracts internally.
What This Enables
Critical System Uptime Assurance
Coverage for hardware failures and software malfunctions that could halt AI model training or inference. This ensures business continuity for data-intensive operations.
High-performance computing environments, AI/ML development labs, production AI inference servers
Expedited Issue Resolution
Protection against prolonged downtime through guaranteed rapid response and diagnosis from NVIDIA's specialized support engineers. This minimizes the financial impact of system outages.
Mission-critical AI workloads, time-sensitive research projects, production environments with strict SLAs
Expert Technical Guidance
Entitlement to proactive advice and troubleshooting from NVIDIA experts on DGX system health and performance optimization. This helps maintain peak operational efficiency.
Complex AI deployments, teams managing large-scale GPU clusters, organizations seeking to maximize hardware ROI
Key Features
24x7 Access to NVIDIA Support
Immediate assistance is available at any time, day or night, ensuring critical AI operations are never left unattended.
Per GPU Licensing Model
Provides flexible and scalable support that aligns directly with the number of GPUs in your DGX system.
Hardware and Software Coverage
Offers a holistic support solution that addresses potential issues across the entire DGX platform.
Rapid Response Service Levels
Minimizes costly downtime by ensuring quick diagnosis and resolution of critical issues.
Expert DGX Platform Knowledge
Leverages specialized vendor expertise to efficiently resolve complex AI infrastructure challenges.
Industry Applications
Manufacturing & Industrial
AI is critical for predictive maintenance, quality control, and supply chain optimization, requiring highly available DGX systems for uninterrupted operations.
Healthcare & Life Sciences
AI accelerates drug discovery, medical imaging analysis, and genomic research, demanding robust support for DGX platforms to meet research timelines and patient care needs.
Finance & Insurance
Financial institutions use AI for fraud detection, algorithmic trading, and risk assessment, where system uptime and performance are paramount for competitive advantage and regulatory compliance.
Education & Research
Universities and research institutions rely on DGX systems for advanced AI research, requiring continuous access and expert support to facilitate groundbreaking discoveries.
Frequently Asked Questions
What is the term of this support service?
This is a subscription-based service, typically renewed annually. The specific term and renewal conditions will be detailed in your purchase agreement.
Does this support cover third-party software installed on the DGX system?
This support primarily covers NVIDIA hardware and the NVIDIA-provided software stack for the DGX system. Support for third-party applications may require separate agreements.
How do I initiate a support request?
Support requests are typically initiated through NVIDIA's designated support portal or via a provided support contact number, with details provided upon purchase.
Deployment & Support
Deployment Complexity
High — engineer-led
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.