NVIDIA Business Critical Support Services Add-On, Per GPU
NVIDIA Business Critical Support Services provide essential add-on coverage for your NVIDIA Enterprise DGX SPA, ensuring critical uptime and rapid technical assistance for your GPU infrastructure.
- 24x7x4 Hour Onsite Response: Guarantees a technician on-site within four hours for critical hardware failures, minimizing downtime.
- Next Business Day Replacement: Ensures replacement parts are dispatched and delivered by the next business day for faster resolution.
- Access to NVIDIA Technical Experts: Provides direct access to specialized engineers for advanced troubleshooting and issue resolution.
- Extended Hardware Coverage: Protects your investment with extended support beyond the standard warranty period, ensuring long-term operational stability.
Product Overview
Product Overview
This NVIDIA Business Critical Support Services Add-On extends the warranty and support for your NVIDIA Enterprise DGX SPA, specifically covering each GPU. It provides a higher level of service, including rapid onsite response and parts replacement, designed to keep your mission-critical AI and HPC workloads running without interruption.
This service is ideal for businesses that rely heavily on their NVIDIA DGX systems for continuous operations, research, or production. It fits into environments where any downtime can lead to significant financial losses or research delays, offering peace of mind and guaranteed service levels for their essential GPU hardware.
- Critical Uptime Assurance: Minimizes operational disruptions with guaranteed rapid response times for hardware failures.
- Expert Technical Support: Access to NVIDIA's specialized support engineers for complex issue resolution.
- Expedited Parts Replacement: Ensures timely replacement of faulty components to restore system functionality quickly.
- Proactive Issue Management: Benefit from advanced diagnostics and support to prevent potential problems before they impact operations.
- Extended Hardware Protection: Provides continued support and coverage for your valuable GPU assets beyond the initial warranty.
Ensure your NVIDIA DGX systems operate at peak performance with Business Critical Support, offering SMB and mid-market teams enterprise-grade protection and rapid issue resolution.
What This Enables
Hardware Failure & Rapid Onsite Response
Coverage for critical hardware failures within the NVIDIA DGX SPA system, ensuring minimal disruption to AI and HPC workloads. Provides a guaranteed rapid onsite response to diagnose and repair issues, restoring full functionality quickly.
mission-critical operations, high-availability environments, performance-sensitive workloads
Expedited Parts Replacement
Entitlement to next business day dispatch and delivery of replacement parts for failed components. This accelerates the repair process, reducing the duration of any potential system downtime.
time-sensitive projects, continuous data processing, research and development cycles
Access to Specialized Technical Expertise
Direct access to NVIDIA's dedicated support engineers and advanced technical resources for complex troubleshooting. This ensures that issues are resolved by experts familiar with the intricacies of the DGX platform.
advanced AI model training, complex simulations, large-scale data analytics
Key Features
24x7x4 Hour Onsite Response
Minimizes critical downtime by ensuring a technician arrives onsite within four hours for hardware failures.
Next Business Day Parts Replacement
Accelerates system recovery by guaranteeing replacement parts are dispatched and delivered by the next business day.
Direct Access to NVIDIA Experts
Provides specialized technical support for complex issues, ensuring efficient and accurate problem resolution.
Extended Hardware Coverage
Protects your investment with support beyond the standard warranty, ensuring continued operational reliability.
Per GPU Pricing
Allows for precise cost management by purchasing support only for the GPUs requiring critical coverage.
Industry Applications
Manufacturing & Industrial
AI and HPC are critical for advanced simulations, predictive maintenance, and optimizing industrial processes, requiring high availability and rapid support for DGX systems.
Finance & Insurance
Financial institutions use DGX for complex risk modeling, algorithmic trading, and fraud detection, where system uptime and performance are paramount to business operations.
Healthcare & Life Sciences
DGX systems accelerate drug discovery, genomic sequencing, and medical imaging analysis, demanding continuous operation to support critical research and patient care advancements.
Education & Research
Universities and research institutions rely on DGX for cutting-edge scientific computing and AI research, where uninterrupted access is essential for academic progress and discovery.
Frequently Asked Questions
What is the term of this support service?
The term of the support service is typically one or more years, as specified at the time of purchase. It is a subscription-based service designed to provide continuous protection for your NVIDIA hardware.
What specific hardware does this support cover?
This support add-on is specifically for the GPUs within your NVIDIA Enterprise DGX SPA system. It covers critical hardware failures related to these components.
How do I initiate a support request?
Support requests are typically initiated through NVIDIA's designated support portal or by contacting their support line, referencing your service contract details.
Deployment & Support
Deployment Complexity
High — engineer-led
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.