NVIDIA Business Critical Support Services Add-On, Per GPU
NVIDIA Business Critical Support Services provide 24x7 expert technical support and rapid response for your NVIDIA DGX Enterprise platform, ensuring maximum uptime and performance.
- 24x7 Expert Support: Access to NVIDIA's specialized technical support team around the clock for immediate assistance.
- Rapid Response Times: Guaranteed fast response to critical issues, minimizing potential downtime and operational impact.
- Hardware & Software Coverage: Comprehensive support for both the hardware components and the enterprise software stack of your DGX system.
- Proactive Issue Resolution: Entitlement to proactive diagnostics and guidance to prevent future problems and maintain optimal system health.
Product Overview
Product Overview
This NVIDIA Business Critical Support Services Add-On extends the warranty and support for your NVIDIA Enterprise DGX system on a per-GPU basis. It provides access to 24x7 technical support, rapid response times, and expert assistance for both hardware and software issues, ensuring your critical AI infrastructure remains operational and performs at its peak.
This service is designed for businesses, IT managers, and IT professionals operating demanding AI and deep learning workloads on NVIDIA DGX platforms. It integrates directly with your existing DGX deployment, offering a crucial layer of operational assurance and risk mitigation for mission-critical applications.
- 24x7 Technical Assistance: Immediate access to NVIDIA's elite support engineers for critical issues.
- Expedited Hardware Replacement: Priority handling for hardware failures, ensuring swift component replacement.
- Software Issue Resolution: Dedicated support for NVIDIA's enterprise software, drivers, and CUDA toolkit.
- Proactive System Monitoring Guidance: Expert advice on maintaining system health and preventing potential disruptions.
- Extended Operational Assurance: Peace of mind knowing your high-value AI infrastructure is backed by the vendor's top-tier support.
Secure your AI investment with NVIDIA's Business Critical Support, offering essential protection and expert assistance for your DGX systems.
What This Enables
Critical System Uptime Assurance
Coverage for unexpected hardware failures and critical software malfunctions. This ensures that your AI workloads continue to run with minimal interruption, protecting revenue streams and research timelines.
On-premises AI clusters, High-performance computing environments, Mission-critical data processing, Production machine learning deployments
Rapid Technical Issue Resolution
Access to 24x7 expert technical support with guaranteed rapid response times for urgent issues. This minimizes the Mean Time To Resolution (MTTR) for any system anomalies, preserving productivity.
Time-sensitive AI model training, Real-time analytics platforms, Business-critical deep learning applications, Environments with strict SLA requirements
Expert Software and Hardware Guidance
Entitlement to specialized assistance for NVIDIA's enterprise software stack, drivers, and CUDA toolkit, alongside hardware diagnostics. This ensures optimal system configuration and performance.
Complex AI software integrations, Multi-node DGX deployments, Environments requiring specialized NVIDIA expertise, Performance tuning initiatives
Key Features
24x7 Technical Support
Immediate access to NVIDIA experts ensures critical issues are addressed at any time, reducing potential business impact.
Rapid Response SLA
Guaranteed fast response times minimize downtime, keeping your AI workloads running and your teams productive.
Hardware & Software Coverage
Comprehensive support for the entire DGX system, from physical components to the enterprise software stack, simplifies issue management.
Per GPU Licensing
Flexible support tailored to your specific DGX hardware configuration, allowing for cost-effective coverage.
Vendor Expertise
Direct access to NVIDIA's specialized knowledge ensures accurate and efficient problem resolution for your advanced AI platform.
Industry Applications
Manufacturing & Industrial
AI is critical for predictive maintenance, quality control, and supply chain optimization in manufacturing, requiring high availability and expert support for DGX systems.
Healthcare & Life Sciences
DGX platforms accelerate drug discovery, medical imaging analysis, and genomic sequencing, where system uptime and rapid support are essential for research and patient care advancements.
Finance & Insurance
Financial institutions use AI for fraud detection, algorithmic trading, and risk modeling, demanding robust performance and immediate support for their DGX infrastructure.
Education & Research
Universities and research institutions rely on DGX systems for complex simulations and AI model development, needing consistent access and expert support to drive scientific breakthroughs.
Frequently Asked Questions
What is the term of this support service?
This is a subscription-based service. The specific term (e.g., 1 year, 3 years) is determined at the time of purchase and is typically renewed annually or multi-annually.
What specific NVIDIA DGX Enterprise platforms does this support cover?
This support is designed for NVIDIA Enterprise DGX systems. Specific model compatibility should be verified at the time of purchase, but it generally applies to the DGX platform family.
Does this support include on-site technician visits?
Business Critical Support typically focuses on remote diagnostics and resolution. On-site services may be available as a separate offering or under specific escalation paths, as defined in the support agreement.
Deployment & Support
Deployment Complexity
High — engineer-led
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.