NVIDIA Business Critical Support Services Add-On, Per GPU
NVIDIA Business Critical Support Services provide essential protection and rapid response for your NVIDIA DGX SPA, ensuring maximum uptime and operational continuity.
- 24x7x4 Hour Onsite Response: Guarantees a technician on-site within four hours for critical hardware issues, minimizing costly downtime.
- Hardware Repair & Replacement: Covers necessary parts and labor for repairing or replacing failed components, keeping your systems operational.
- Access to NVIDIA Support Engineers: Provides direct access to specialized technical expertise for faster issue resolution and guidance.
- Extended Service Duration: Offers continued support beyond the standard warranty, safeguarding your investment over the long term.
Product Overview
Product Overview
This NVIDIA Business Critical Support Services Add-On is a subscription-based service designed to provide enhanced technical support and rapid onsite response for NVIDIA Enterprise DGX SPA systems. It ensures that your critical AI infrastructure receives timely assistance for hardware failures and operational issues, covering parts, labor, and expert engineering support.
This service is ideal for businesses, including IT Managers and IT Professionals within SMB and mid-market companies, that rely on NVIDIA DGX systems for mission-critical AI workloads. It integrates directly with your existing DGX hardware to provide a safety net against unexpected disruptions, ensuring continuous productivity and data processing.
- Critical Hardware Support: Covers repair or replacement of failed components.
- Rapid Onsite Response: Guarantees technician arrival within 4 hours for urgent issues.
- 24x7x365 Availability: Provides round-the-clock access to support engineers.
- Expert Technical Assistance: Direct access to NVIDIA's specialized support team.
- Subscription-Based Service: Predictable costs and continuous coverage for your investment.
Secure your NVIDIA DGX SPA's performance with Business Critical Support, offering SMB and mid-market teams enterprise-level protection without the overhead.
What This Enables
Hardware Failure & Replacement Coverage
Coverage for unexpected hardware failures within the NVIDIA DGX SPA system, including necessary parts and labor for repair or replacement. This ensures that critical AI workloads can resume without significant delay, maintaining business continuity.
mission-critical systems, high-availability environments, data processing infrastructure, AI/ML workloads
Rapid Onsite Technical Response
Guaranteed rapid onsite response from certified technicians within four hours for critical hardware issues. This minimizes system downtime and ensures that expert personnel are dispatched quickly to resolve complex problems.
time-sensitive operations, production environments, performance-critical systems, business continuity planning
Expert Engineering Support Access
Entitlement to direct access to NVIDIA's specialized support engineers for advanced troubleshooting and issue resolution. This provides your IT team with the highest level of technical expertise to address complex challenges.
complex deployments, advanced AI research, performance tuning, specialized hardware configurations
Key Features
24x7x4 Hour Onsite Response
Minimizes downtime by ensuring a technician arrives on-site within four hours for critical hardware issues, keeping your AI operations running.
Parts and Labor Coverage
Eliminates unexpected repair costs by covering all necessary parts and labor for hardware failures, providing budget predictability.
Direct Access to NVIDIA Engineers
Accelerates problem resolution by connecting your team directly with specialized NVIDIA technical experts.
Subscription-Based Service
Provides continuous coverage and predictable operational expenses for your critical AI hardware investment.
Per GPU Licensing
Allows for scalable support tailored to the specific number of GPUs in your DGX system, optimizing cost and coverage.
Industry Applications
Manufacturing & Industrial
AI-driven manufacturing processes, predictive maintenance, and quality control rely on continuous operation of DGX systems, making rapid support critical to avoid production line stoppages.
Finance & Insurance
High-frequency trading, fraud detection, and risk modeling require constant availability of DGX systems; downtime can lead to significant financial losses and compliance issues.
Healthcare & Life Sciences
Drug discovery, genomic sequencing, and medical imaging analysis are computationally intensive and time-sensitive, demanding uninterrupted performance from DGX infrastructure.
Education & Research
Academic institutions and research labs use DGX systems for complex simulations and data analysis, where extended downtime can impede critical research progress and project timelines.
Frequently Asked Questions
What is NVIDIA Business Critical Support Services Add-On?
This is a subscription service that provides enhanced technical support, including rapid onsite response and hardware repair, for NVIDIA Enterprise DGX SPA systems. It is designed to ensure maximum uptime and minimize disruption for critical AI workloads.
What is covered under this support service?
The service covers hardware failures, including necessary parts and labor for repair or replacement, along with 24x7x4 hour onsite response for critical issues. It also provides access to NVIDIA's specialized support engineers.
Who is this service intended for?
This service is for businesses, particularly IT Managers and IT Professionals in SMB and mid-market companies, that utilize NVIDIA DGX systems for their core AI and machine learning operations and require guaranteed uptime and rapid support.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.