NVIDIA Business Critical Support Services Add-On, Per GPU
NVIDIA Business Critical Support Services provide essential add-on coverage for your NVIDIA Enterprise DGX systems, ensuring rapid response and expert assistance for critical hardware issues.
- 24x7x4 Hour Onsite Response: Guaranteed rapid onsite hardware support within four hours for critical issues, minimizing operational disruption.
- Next Business Day Replacement: Expedited hardware replacement ensures your systems are back online quickly, reducing extended downtime.
- Access to NVIDIA Engineers: Direct access to specialized NVIDIA technical experts for in-depth troubleshooting and issue resolution.
- Extended Hardware Coverage: Proactive protection against hardware failures, maintaining the integrity and performance of your DGX infrastructure.
Product Overview
Product Overview
This offering is an add-on subscription for Business Critical Support Services, specifically designed for NVIDIA Enterprise DGX systems. It extends hardware support beyond standard warranties, providing rapid onsite response and replacement services to ensure maximum uptime for your mission-critical AI infrastructure.
This service is ideal for businesses, including IT Managers and IT Professionals within SMBs and mid-market companies, that rely on NVIDIA DGX platforms for intensive AI workloads. It integrates directly with your existing DGX hardware, offering a vital layer of operational resilience and expert technical backing.
- Critical Hardware Support: Provides advanced support for the physical components of your NVIDIA DGX systems.
- Rapid Onsite Response: Ensures technical experts are dispatched quickly to your location when issues arise.
- Expedited Hardware Replacement: Guarantees timely replacement of faulty hardware to restore system functionality.
- Direct Expert Access: Connects you with NVIDIA's specialized support engineers for complex problem-solving.
- Subscription-Based Service: Offers predictable operational expenses with a recurring billing model for continuous coverage.
Secure your AI infrastructure's performance with NVIDIA Business Critical Support Services, offering essential protection and expert assistance for SMB and mid-market organizations.
What This Enables
Critical Hardware Failure & Replacement
Coverage for unexpected hardware failures within the NVIDIA DGX system. This ensures that faulty components are identified and replaced quickly, minimizing operational disruption and data loss.
mission-critical systems, high-availability environments, data-intensive workloads
Rapid Onsite Technical Support
Entitlement to prompt onsite technical assistance from NVIDIA-certified engineers. This guarantees that expert help is dispatched within a defined timeframe to resolve complex hardware issues.
remote deployments, facilities with limited IT staff, time-sensitive projects
Proactive System Uptime Assurance
Protection against extended downtime by providing expedited hardware replacement services. This ensures your DGX platform remains operational for continuous AI model training and inference.
production AI environments, research and development labs, business-critical analytics
Key Features
24x7x4 Hour Onsite Response
Minimizes critical system downtime with guaranteed rapid onsite hardware support.
Next Business Day Hardware Replacement
Ensures swift restoration of system functionality through expedited component replacement.
Direct Access to NVIDIA Engineers
Provides expert technical assistance for complex troubleshooting and issue resolution.
Subscription-Based Service
Offers predictable operational costs and continuous hardware support coverage.
Designed for NVIDIA Enterprise DGX
Tailored support specifically for the unique hardware and software requirements of DGX systems.
Industry Applications
Manufacturing & Industrial
AI is crucial for predictive maintenance, quality control, and supply chain optimization, requiring high uptime for DGX systems.
Healthcare & Life Sciences
AI accelerates drug discovery, medical imaging analysis, and personalized medicine, demanding reliable and continuously available DGX infrastructure.
Finance & Insurance
AI powers fraud detection, algorithmic trading, and risk assessment, where system downtime can lead to significant financial losses.
Education & Research
Universities and research institutions use DGX for complex simulations and AI model development, needing consistent access for researchers.
Frequently Asked Questions
What is the duration of this support service?
The support term is typically one year, aligning with standard enterprise support cycles. Specific durations are confirmed at the time of purchase.
Does this cover software issues?
This is primarily a hardware support service. While engineers may assist with hardware-related software configurations, it does not cover general software troubleshooting or licensing.
What happens if my DGX system is out of warranty?
This add-on service can extend or provide critical support even for systems that may be outside their original manufacturer warranty period, ensuring continued protection.
Deployment & Support
Deployment Complexity
High — engineer-led
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.