NVIDIA Business Critical Support Services Add-On, Per GPU
NVIDIA Business Critical Support Services provide essential add-on coverage for your NVIDIA Enterprise DGX SPA, ensuring rapid response and resolution for critical GPU issues.
- 24x7x4 Hour Onsite Response: Guaranteed rapid onsite hardware support within four hours for critical issues, minimizing costly downtime.
- Extended Hardware Coverage: Protection against hardware failures beyond the standard warranty, ensuring your investment is safeguarded.
- Access to Technical Expertise: Entitlement to direct access to NVIDIA's specialized technical support engineers for complex problem resolution.
- Proactive Issue Management: Coverage for proactive diagnostics and potential issue mitigation, maintaining optimal system performance and stability.
Product Overview
Product Overview
This NVIDIA Business Critical Support Services Add-On extends the warranty and support for your NVIDIA Enterprise DGX SPA, offering enhanced protection and faster response times for critical hardware issues.
Designed for businesses that rely on high-performance computing, this service ensures that IT Managers and IT Professionals can maintain optimal uptime and performance for their GPU-accelerated workloads.
- Critical Hardware Support: Provides advanced support for the GPUs within your DGX SPA.
- Rapid Response Times: Guarantees expedited service to address hardware failures.
- Expert Technical Assistance: Direct access to NVIDIA's specialized support teams.
- Downtime Minimization: Focuses on reducing operational interruptions.
- Extended Service Lifespan: Offers support beyond standard warranty periods.
This critical support add-on is ideal for SMB and mid-market organizations needing to guarantee the operational continuity of their essential GPU infrastructure.
What This Enables
Critical Hardware Failure and Replacement
Coverage for unexpected hardware failures of individual GPUs within the NVIDIA Enterprise DGX SPA. This ensures that critical components are repaired or replaced quickly to restore full system functionality.
high-performance computing environments, AI/ML development clusters, data analytics platforms
Expedited Technical Troubleshooting
Entitlement to direct access to NVIDIA's specialized technical support engineers for complex troubleshooting of GPU-related issues. This accelerates problem resolution and reduces the burden on internal IT staff.
mission-critical workloads, research and development operations, demanding simulation environments
Proactive System Uptime Assurance
Protection against prolonged system downtime by guaranteeing rapid onsite response for critical hardware issues. This proactive approach helps maintain consistent operational performance and meet service level agreements.
production environments, time-sensitive data processing, continuous integration pipelines
Key Features
24x7x4 Hour Onsite Response
Minimizes costly downtime by ensuring critical hardware issues are addressed with rapid, onsite expert attention.
NVIDIA Enterprise DGX SPA Coverage
Provides specialized support tailored to the unique hardware of your DGX systems, ensuring optimal performance.
Direct Access to NVIDIA Engineers
Accelerates issue resolution by connecting you directly with the experts who understand NVIDIA hardware intricacies.
Hardware Failure Protection
Safeguards your investment by covering critical component failures beyond standard warranty periods.
Subscription Billing
Offers predictable operational expenses with a clear, recurring cost for continuous support.
Industry Applications
Finance & Insurance
Financial institutions rely on high-performance computing for complex modeling, risk analysis, and fraud detection, where system uptime is paramount and downtime can lead to significant financial losses.
Manufacturing & Industrial
Manufacturers utilize GPU acceleration for simulation, design, and AI-driven quality control, requiring reliable hardware support to maintain production schedules and operational efficiency.
Healthcare & Life Sciences
Healthcare and life sciences organizations depend on GPUs for drug discovery, genomic sequencing, and medical imaging analysis, where timely processing and system availability are critical for research and patient care.
Education & Research
Universities and research institutions use DGX systems for advanced scientific computing and AI research, necessitating robust support to ensure uninterrupted access for researchers and students.
Frequently Asked Questions
What is the NVIDIA Business Critical Support Services Add-On?
This is an optional service contract that extends the warranty and support for your NVIDIA Enterprise DGX SPA. It provides enhanced hardware support and rapid response times for critical issues.
What hardware does this support cover?
This add-on specifically covers the individual GPUs within your NVIDIA Enterprise DGX SPA, ensuring critical compute components receive priority support.
How does this differ from standard warranty?
Business Critical Support typically offers faster response times, longer coverage periods, and direct access to specialized technical expertise compared to a standard manufacturer's warranty.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.