NVIDIA Business Critical Support Services Add-On, Per GPU
NVIDIA Business Critical Support Services provide essential, round-the-clock technical assistance and rapid response for your NVIDIA DGX Enterprise platform, ensuring maximum uptime and performance.
- 24x7x365 Support: Access expert technical assistance anytime, day or night, to resolve critical issues promptly.
- Rapid Response Times: Benefit from guaranteed response times for critical issues, minimizing operational disruptions.
- Hardware & Software Coverage: Receive support for both hardware failures and software-related challenges impacting your DGX system.
- Proactive Issue Resolution: Entitlement to advanced diagnostics and troubleshooting to prevent future problems and maintain peak performance.
Product Overview
Product Overview
This NVIDIA Business Critical Support Services Add-On is a subscription-based service designed to provide enhanced, round-the-clock technical support for NVIDIA Enterprise DGX systems. It ensures that your critical AI infrastructure receives prompt attention and expert assistance for both hardware and software issues, guaranteeing business continuity.
This service is ideal for businesses that rely heavily on their NVIDIA DGX platforms for mission-critical AI workloads, such as data science, machine learning, and deep learning. It fits into an organization's IT support strategy by providing a safety net against unexpected downtime and performance degradation, allowing IT Managers and Professionals to focus on innovation rather than immediate problem-solving.
- 24/7 Technical Support: Round-the-clock access to NVIDIA's expert support engineers.
- Expedited Issue Resolution: Guaranteed rapid response times for critical system issues.
- Hardware and Software Assistance: Comprehensive support covering both physical components and system software.
- Proactive Monitoring and Diagnostics: Tools and expertise to identify and address potential problems before they impact operations.
- Access to Knowledge Base: Entitlement to NVIDIA's extensive library of technical documentation and best practices.
Ensure your NVIDIA DGX investment delivers continuous value with dedicated, enterprise-grade support tailored for demanding AI workloads.
What This Enables
Critical System Uptime Assurance
Access to 24/7 expert technical support and rapid response for hardware or software issues impacting your NVIDIA DGX systems. This ensures minimal disruption to your AI-driven business operations and research.
mission-critical AI workloads, high-performance computing environments, continuous data processing operations
Expedited Issue Resolution
Benefit from guaranteed response times for critical incidents, enabling your IT team to quickly restore full functionality. This minimizes the financial and operational impact of unexpected system failures.
time-sensitive research projects, production AI model training, real-time analytics platforms
Proactive Performance Maintenance
Entitlement to advanced diagnostics and troubleshooting assistance to identify and resolve potential issues before they escalate. This helps maintain optimal performance and reliability of your DGX platform.
demanding machine learning pipelines, large-scale deep learning deployments, complex data science initiatives
Key Features
24/7 Technical Support
Provides immediate access to NVIDIA experts for critical issues, ensuring business continuity.
Rapid Response Times
Minimizes downtime by guaranteeing quick attention to urgent system problems.
Hardware and Software Coverage
Offers a holistic support solution for all aspects of your DGX system.
Proactive Diagnostics
Helps prevent future issues and maintain peak performance of your AI infrastructure.
Subscription Billing
Allows for predictable IT budgeting and ongoing access to essential support services.
Industry Applications
Finance & Insurance
Financial institutions rely on AI for fraud detection, risk modeling, and algorithmic trading, requiring high availability and rapid support for their DGX systems to maintain critical operations and compliance.
Healthcare & Life Sciences
AI is crucial for drug discovery, genomic sequencing, and medical imaging analysis in healthcare, necessitating robust support for DGX platforms to ensure uninterrupted research and patient care advancements.
Manufacturing & Industrial
Manufacturers use AI for predictive maintenance, quality control, and supply chain optimization, demanding continuous operation of their DGX systems to maintain production efficiency and reduce costly downtime.
Education & Research
Universities and research institutions utilize DGX systems for complex simulations and AI model development, requiring reliable support to ensure researchers can access and utilize these powerful computing resources without interruption.
Frequently Asked Questions
What is the term of this support service?
This is a subscription-based service. The specific term (e.g., 1 year, 3 years) will be defined at the time of purchase and is renewable.
What specific NVIDIA DGX systems does this apply to?
This add-on is for NVIDIA Enterprise DGX systems. The MPN suggests it applies to DGX SPA platforms, and coverage is applied per GPU.
What is the difference between Business Critical Support and standard support?
Business Critical Support offers enhanced benefits such as 24/7 availability and faster response times compared to standard support, ensuring critical issues are addressed with the highest priority.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.