NVIDIA Business Critical Support Services Add-On, Per GPU
NVIDIA Business Critical Support Services provide an essential add-on for your DGX SPA, ensuring rapid response and expert assistance for critical GPU issues.
- 24x7x4 Hour Onsite Response: Guaranteed rapid onsite hardware support within four hours for critical issues, minimizing downtime.
- Next Business Day Replacement: Expedited hardware replacement ensures your operations resume quickly after a component failure.
- Access to NVIDIA Expertise: Direct access to specialized NVIDIA engineers for advanced troubleshooting and issue resolution.
- Extended Support Coverage: Proactive support and maintenance for your NVIDIA enterprise GPUs, safeguarding your AI investments.
Product Overview
Product Overview
This NVIDIA Business Critical Support Services Add-On is a subscription-based service designed to provide enhanced, rapid support for NVIDIA Enterprise DGX SPA platforms, specifically per GPU. It ensures that your critical AI infrastructure receives timely and expert attention, minimizing operational disruptions and maximizing uptime.
This service is ideal for businesses, from SMBs to enterprise-level organizations, that rely heavily on NVIDIA DGX systems for their AI and deep learning workloads. It integrates directly with your existing hardware, providing a safety net of advanced technical support and rapid hardware replacement to maintain peak performance and operational continuity.
- Critical Issue Resolution: Prioritized technical support for urgent hardware and software issues impacting your DGX systems.
- Hardware Replacement Guarantee: Ensures timely replacement of faulty components to restore system functionality.
- Expert Technical Assistance: Direct access to NVIDIA's specialized support engineers for in-depth troubleshooting.
- Proactive Monitoring & Diagnostics: Potential for early detection of issues before they impact operations.
- Subscription-Based Simplicity: Predictable costs and continuous coverage for your critical AI hardware.
Secure your AI infrastructure's performance and availability with NVIDIA Business Critical Support, offering enterprise-grade protection without the overhead.
What This Enables
Hardware Failure & Rapid Replacement
Coverage for unexpected hardware failures on NVIDIA Enterprise DGX SPA GPUs. This ensures that faulty components are identified and replaced quickly, minimizing the impact on AI model training and inference.
mission-critical AI workloads, high-performance computing environments, data science operations, deep learning research
Critical Issue Technical Support
Access to specialized NVIDIA support engineers for urgent troubleshooting of complex issues. This provides expert guidance to resolve software conflicts or performance bottlenecks affecting GPU operations.
AI development pipelines, production machine learning systems, research computing clusters, demanding simulation environments
Minimized Downtime & Business Continuity
Protection against prolonged system outages through guaranteed response and replacement times. This ensures that your AI initiatives and business operations dependent on DGX systems remain online and productive.
revenue-generating AI services, time-sensitive research projects, continuous integration/continuous deployment for AI, business-critical analytics
Key Features
24x7x4 Hour Onsite Response
Minimizes critical downtime by ensuring expert technicians are dispatched rapidly to your location when hardware issues arise.
Next Business Day Hardware Replacement
Restores system functionality quickly by guaranteeing replacement of faulty components within one business day.
Direct Access to NVIDIA Engineers
Provides your team with expert, specialized knowledge for efficient and accurate troubleshooting of complex AI hardware issues.
Per GPU Coverage
Allows for precise and cost-effective support tailored to the specific number of GPUs in your DGX SPA system.
Subscription Service Model
Offers predictable budgeting and continuous protection for your critical AI infrastructure investment.
Industry Applications
Healthcare & Life Sciences
Enables critical AI research and diagnostics by ensuring the continuous operation of DGX systems used for drug discovery, genomics, and medical imaging analysis, where downtime can delay life-saving advancements.
Finance & Insurance
Supports high-frequency trading, fraud detection, and risk modeling by guaranteeing the uptime of DGX platforms that process vast amounts of financial data, preventing significant financial losses due to system outages.
Manufacturing & Industrial
Facilitates AI-driven quality control, predictive maintenance, and supply chain optimization by ensuring the reliability of DGX systems used for complex simulations and data analysis in industrial settings.
Education & Research
Underpins advanced AI research and academic computing by providing robust support for DGX systems, ensuring uninterrupted access for researchers and students working on cutting-edge AI projects.
Frequently Asked Questions
What is the term of this support service?
This is a subscription-based service, typically offered with annual renewal terms. Specific durations are outlined at the time of purchase.
What specific hardware does this support cover?
This support add-on is specifically for NVIDIA Enterprise DGX SPA platforms, covering the GPUs within those systems on a per-GPU basis.
What is the difference between Business Critical Support and standard warranty?
Business Critical Support offers significantly enhanced response times, onsite service, and hardware replacement guarantees beyond standard manufacturer warranties, ensuring minimal disruption to critical operations.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.