NVIDIA Business Critical Support Services Add-On, Per GPU
NVIDIA Business Critical Support Services provide essential add-on coverage for your NVIDIA Enterprise DGX systems, ensuring maximum uptime and performance for your AI infrastructure.
- 24x7x4 Hour Onsite Response: Guaranteed rapid onsite hardware support within four hours, minimizing critical downtime.
- Extended Hardware Coverage: Proactive replacement and repair of eligible hardware components to maintain operational continuity.
- Access to Technical Expertise: Direct access to NVIDIA's specialized technical support engineers for complex issue resolution.
- Software & Firmware Updates: Entitlement to critical software patches and firmware updates to maintain system security and performance.
Product Overview
Product Overview
This NVIDIA Business Critical Support Services Add-On extends the warranty and support for your NVIDIA Enterprise DGX systems, offering enhanced protection and rapid response for critical hardware and software issues.
Designed for businesses that rely on their DGX infrastructure for mission-critical AI and data analytics, this service ensures that your systems remain operational and supported by NVIDIA's expert technical teams.
- Critical Uptime Assurance: Minimizes operational disruptions with guaranteed response times for hardware failures.
- Expert Technical Assistance: Provides direct access to NVIDIA's specialized support engineers for swift problem resolution.
- Hardware Component Protection: Covers repair or replacement of eligible hardware, safeguarding your investment.
- Proactive System Maintenance: Includes access to essential software and firmware updates for optimal performance and security.
- Scalable Support: Licensed per GPU, allowing you to tailor support levels to your specific DGX system configuration.
Ensure your AI infrastructure's resilience with NVIDIA Business Critical Support, offering enterprise-grade protection for SMB and mid-market organizations.
What This Enables
Hardware Failure & Rapid Replacement
Coverage for critical hardware component failures within your NVIDIA DGX system. Ensures timely repair or replacement to restore full operational capacity with minimal disruption.
mission-critical systems, high-availability environments, performance-sensitive workloads
24x7x4 Hour Onsite Technical Support
Entitlement to immediate access to NVIDIA's expert technical support engineers, with a guaranteed four-hour onsite response for critical hardware issues. Provides peace of mind for continuous operation.
time-sensitive operations, continuous processing environments, demanding AI training schedules
Extended Hardware Component Protection
Protection against unexpected hardware degradation or failure beyond the standard warranty period. Safeguards your significant investment in DGX hardware.
long-term deployments, high-utilization hardware, risk-averse IT strategies
Key Features
24x7x4 Hour Onsite Response
Minimizes critical downtime by ensuring rapid expert intervention when hardware issues arise.
Hardware Repair or Replacement
Protects your investment and ensures operational continuity by covering eligible component failures.
Direct Access to NVIDIA Engineers
Provides specialized expertise for faster and more effective resolution of complex technical challenges.
Software and Firmware Updates
Maintains system security, stability, and performance with access to the latest NVIDIA updates.
Per GPU Licensing
Allows for flexible and cost-effective support tailored to the specific configuration of your DGX system.
Industry Applications
Manufacturing & Industrial
AI-driven manufacturing relies on continuous operation of DGX systems for simulation, design, and predictive maintenance, making rapid support critical for avoiding production halts.
Finance & Insurance
Financial institutions use DGX for complex modeling, fraud detection, and algorithmic trading where system downtime can lead to significant financial losses and compliance breaches.
Healthcare & Life Sciences
Research in healthcare and life sciences, including drug discovery and genomics, depends on uninterrupted DGX performance for time-sensitive analytical tasks and breakthroughs.
Education & Research
Universities and research institutions utilize DGX for advanced scientific computing and AI research, requiring reliable support to maintain project timelines and research momentum.
Frequently Asked Questions
What is the term of this support service?
This is a subscription-based service. The specific term (e.g., 1-year, 3-year) is determined at the time of purchase and is reflected in the subscription billing cycle.
What hardware is covered by this support add-on?
This add-on specifically covers eligible hardware components within your NVIDIA Enterprise DGX system, as detailed in the NVIDIA support agreement.
How do I initiate a support request?
Support requests are typically initiated through NVIDIA's designated support portal or by contacting their technical support team directly, referencing your support contract details.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.