NVIDIA Business Critical Support Services Add-On, Per GPU
NVIDIA Business Critical Support Services provides essential add-on coverage for your NVIDIA Enterprise DGX systems, guaranteeing rapid response and expert assistance to maintain peak operational performance.
- 24x7x4 Hour Onsite Response: Ensures critical issues are addressed with rapid, on-site technical support within four hours.
- Hardware & Software Support: Comprehensive coverage for both the hardware components and the underlying software stack of your DGX system.
- Expert Technical Assistance: Access to NVIDIA's specialized engineers for troubleshooting, diagnostics, and resolution of complex issues.
- Proactive Issue Mitigation: Benefits from NVIDIA's insights to help prevent future problems and maintain system stability.
Product Overview
Product Overview
This NVIDIA Business Critical Support Services Add-On extends the warranty and support for your NVIDIA Enterprise DGX systems, offering a higher tier of service designed for mission-critical AI deployments. It provides rapid, expert assistance for both hardware and software issues, ensuring minimal downtime and maximum productivity for your AI workloads.
This service is ideal for businesses that rely heavily on their DGX infrastructure for AI research, development, and deployment. IT Managers and IT Professionals in mid-market and enterprise environments will find this service crucial for maintaining the uptime and performance of their advanced computing platforms, integrating seamlessly with their existing IT operations.
- Enhanced Uptime: Minimizes disruptions to your AI training and inference operations.
- Faster Resolution: Expedited support ensures quicker recovery from technical incidents.
- Expert Access: Direct line to NVIDIA's specialized AI hardware and software engineers.
- Peace of Mind: Protects your significant investment in high-performance computing.
- Operational Continuity: Supports regulatory compliance and business-critical application availability.
Ensure your NVIDIA DGX systems operate at peak performance with dedicated, rapid support tailored for demanding business needs.
What This Enables
Critical Hardware Failure & Replacement
Coverage for unexpected hardware failures within the NVIDIA DGX system, including GPUs, CPUs, memory, and storage components. This ensures that faulty hardware is identified and replaced quickly to restore full system functionality.
mission-critical systems, high-availability environments, performance-sensitive workloads, continuous operation requirements
Complex Software & Driver Issues
Entitlement to expert assistance for troubleshooting and resolving issues related to the DGX operating system, NVIDIA drivers, CUDA toolkit, and other essential software components. This guarantees that software-related performance bottlenecks or errors are efficiently addressed.
advanced software stacks, AI/ML development platforms, complex data pipelines, integrated software environments
Rapid Onsite Technical Response
Protection against extended system downtime through a guaranteed rapid onsite response time for critical issues. This ensures that NVIDIA-certified technicians are dispatched quickly to diagnose and resolve problems directly at your facility.
business-critical operations, remote or distributed infrastructure, time-sensitive project deadlines, regulatory compliance needs
Key Features
24x7x4 Hour Onsite Response
Minimizes critical downtime by ensuring expert technicians are on-site within four hours of a verified critical issue.
Hardware and Software Support
Provides a single point of contact for resolving complex issues that span both the physical components and the operating environment of your DGX system.
NVIDIA Expert Engineering Access
Enables direct engagement with specialized engineers who possess deep knowledge of NVIDIA's AI platforms for faster and more accurate problem resolution.
Proactive System Health Monitoring
Helps identify and address potential issues before they escalate, ensuring the stability and reliability of your AI infrastructure.
Per GPU Licensing Model
Allows for scalable support that aligns directly with the specific hardware configuration of your DGX system, optimizing cost and coverage.
Industry Applications
Finance & Insurance
Financial institutions rely on high-performance computing for complex modeling, risk analysis, and fraud detection, requiring robust support to ensure continuous operation and data integrity.
Healthcare & Life Sciences
This sector uses AI for drug discovery, genomics, and medical imaging analysis, where system uptime is critical for research breakthroughs and patient care advancements.
Manufacturing & Industrial
AI is employed for predictive maintenance, quality control, and supply chain optimization, demanding reliable infrastructure support to maintain production efficiency.
Education & Research
Universities and research institutions utilize DGX systems for advanced AI research, where uninterrupted access is vital for scientific progress and academic pursuits.
Frequently Asked Questions
What is the term of this support service?
The term of the support service is typically one or three years, depending on the specific add-on purchased. Please refer to your purchase documentation for the exact duration.
Does this support cover software I installed myself?
This support primarily covers the NVIDIA DGX system hardware and the pre-installed NVIDIA software stack, including the operating system and drivers. Support for third-party applications may be limited and is best confirmed with NVIDIA support.
How do I initiate a support request?
To initiate a support request, you will typically need to contact NVIDIA's dedicated support portal or hotline, providing your system details and a description of the issue.
Deployment & Support
Deployment Complexity
High — engineer-led
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.