NVIDIA Business Critical Support Services Add-On, Per GPU
NVIDIA Business Critical Support Services provide 24x7 expert technical assistance and rapid response for your NVIDIA DGX SPA, ensuring maximum uptime and performance.
- 24x7 Expert Support: Access to NVIDIA's specialized technical support team around the clock for immediate issue resolution.
- Rapid Response Times: Guaranteed fast response to critical issues, minimizing potential downtime and operational impact.
- Hardware & Software Coverage: Entitlement to support for both hardware failures and software-related challenges within the DGX SPA environment.
- Proactive Issue Management: Benefit from proactive guidance and best practices to maintain optimal system health and performance.
Product Overview
Product Overview
This NVIDIA Business Critical Support Services Add-On provides an elevated level of technical assistance for NVIDIA Enterprise DGX SPA systems, specifically licensed per GPU. It ensures that businesses have access to expert help and rapid resolution for critical issues, safeguarding the continuous operation of their AI and high-performance computing infrastructure.
Designed for organizations that rely heavily on their DGX systems for mission-critical workloads, this service is ideal for IT Managers and IT Professionals overseeing complex AI deployments. It integrates directly with the DGX SPA platform, offering a vital layer of operational assurance and technical expertise that complements the core hardware and software.
- 24x7x365 Technical Support: Direct access to NVIDIA's global support centers for immediate assistance with any critical issue.
- Expedited Issue Resolution: Priority handling and faster response times for critical hardware and software problems.
- Expert Technical Guidance: Entitlement to in-depth troubleshooting and problem-solving from NVIDIA's specialized engineers.
- System Uptime Assurance: Minimizes downtime risk through proactive support and rapid recovery capabilities.
- Per-GPU Licensing: Scalable support that aligns directly with the number of GPUs deployed in your DGX SPA.
This critical support add-on is essential for any business running demanding AI workloads on NVIDIA DGX SPA, providing the necessary assurance for uninterrupted operations and peak performance.
What This Enables
Critical System Uptime Assurance
Coverage for hardware failures and critical software malfunctions that could halt AI model training or inference. This ensures continuous operation of essential business processes reliant on the DGX SPA.
High-performance computing environments, AI/ML development platforms, mission-critical data processing
Rapid Incident Response
Protection against extended downtime through guaranteed rapid response times from NVIDIA's expert support engineers. This minimizes the business impact of unexpected system issues.
Time-sensitive research projects, production AI services, time-to-market development cycles
Expert Technical Troubleshooting
Entitlement to direct access to specialized NVIDIA technical experts for complex troubleshooting of hardware and software issues. This accelerates problem resolution and optimizes system performance.
Advanced AI research, large-scale data analytics, complex deep learning deployments
Key Features
24x7x365 Technical Support
Immediate access to expert assistance anytime, ensuring critical issues are addressed promptly to minimize operational disruption.
Expedited Response Times
Faster resolution of critical problems, reducing potential downtime and its associated business costs.
NVIDIA Expert Engineers
Direct access to specialized knowledge for complex hardware and software challenges, leading to more effective and efficient problem-solving.
Per-GPU Licensing Model
Scalable support that aligns directly with your deployed GPU capacity, providing cost-effective coverage.
Hardware and Software Coverage
Comprehensive support for the entire DGX SPA environment, addressing a wide range of potential issues.
Industry Applications
Finance & Insurance
Financial institutions rely on high-performance computing for complex modeling, risk analysis, and fraud detection, where system downtime can lead to significant financial losses and compliance issues.
Healthcare & Life Sciences
Medical research, drug discovery, and genomic sequencing demand continuous access to powerful computing resources; interruptions can delay critical scientific advancements and patient care.
Manufacturing & Industrial
AI-driven optimization, predictive maintenance, and simulation in manufacturing require stable and high-performance computing environments to maintain production efficiency and quality.
Education & Research
Universities and research institutions utilize DGX systems for advanced AI research and large-scale data analysis, where consistent access is crucial for project timelines and scientific breakthroughs.
Frequently Asked Questions
What is the primary benefit of Business Critical Support?
The primary benefit is ensuring maximum uptime and rapid resolution for critical issues on your NVIDIA DGX SPA systems, minimizing business disruption and performance loss.
How is this support licensed?
This support is licensed on a per-GPU basis, meaning you purchase support for each GPU installed in your NVIDIA DGX SPA system.
What types of issues does this support cover?
It covers critical hardware failures and complex software-related issues that impact the operational performance of your NVIDIA DGX SPA.
Deployment & Support
Deployment Complexity
High — engineer-led
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.