NVIDIA Business Critical Support Services Add-On, Per GPU
NVIDIA Business Critical Support Services provide essential, rapid response and technical assistance for your NVIDIA DGX SPA, ensuring maximum uptime and operational continuity for your critical AI workloads.
- 24x7x4 Hour Onsite Response: Guaranteed rapid onsite hardware support within four hours for critical issues, minimizing costly downtime.
- 24x7x2 Hour Remote Response: Immediate remote technical support available around the clock to quickly diagnose and resolve software or configuration issues.
- Next Business Day Parts Replacement: Expedited replacement of necessary hardware components to restore full system functionality swiftly.
- Access to Technical Account Manager: Proactive engagement and dedicated support from a Technical Account Manager for strategic guidance and issue escalation.
Product Overview
Product Overview
This NVIDIA Business Critical Support Services Add-On is a subscription-based service designed to provide advanced, rapid-response technical support for NVIDIA Enterprise DGX SPA platforms. It ensures that your critical AI infrastructure receives the highest level of attention, including 24x7 remote and onsite support, next business day parts replacement, and access to specialized technical resources to maintain peak performance and availability.
This service is ideal for businesses that rely heavily on their NVIDIA DGX systems for mission-critical operations, such as AI development, large-scale data analytics, and deep learning model training. It is designed for IT Managers and IT Professionals within SMBs and mid-market companies who need to guarantee the operational continuity of their high-performance computing environments without the overhead of maintaining extensive in-house support teams.
- Priority Technical Support: 24x7 access to NVIDIA's expert support engineers for immediate issue resolution.
- Rapid Onsite Response: Guaranteed 4-hour onsite response for critical hardware failures, minimizing business disruption.
- Next Business Day Parts Replacement: Ensures that any required hardware is replaced quickly to restore system functionality.
- Software and Firmware Updates: Access to the latest software patches and firmware updates to maintain system security and performance.
- Proactive System Monitoring: Potential for proactive issue identification and resolution through advanced diagnostics.
Ensure your NVIDIA DGX SPA operates at peak performance with dedicated, rapid-response support tailored for businesses needing enterprise-grade reliability.
What This Enables
Critical Hardware Failure & Rapid Resolution
Coverage for unexpected hardware failures within the NVIDIA DGX SPA system. This ensures that critical components are identified and replaced swiftly to restore full operational capacity.
mission-critical systems, high-availability environments, performance-sensitive workloads
Urgent Software Configuration Issues
Entitlement to 24x7 remote technical support for diagnosing and resolving complex software or configuration problems. This provides immediate access to expertise to unblock AI development and deployment workflows.
complex software stacks, AI/ML development pipelines, data science operations
Minimizing AI Workload Downtime
Protection against extended periods of system unavailability through guaranteed response times for both remote and onsite support. This is vital for organizations whose business operations depend on continuous AI processing.
continuous integration, model training schedules, production AI services
Key Features
24x7x4 Hour Onsite Response
Minimizes costly downtime by ensuring critical hardware issues are addressed by an expert onsite within four hours.
24x7x2 Hour Remote Response
Provides immediate access to technical expertise for software and configuration issues, accelerating problem resolution.
Next Business Day Parts Replacement
Ensures that necessary hardware components are replaced quickly, restoring system functionality with minimal delay.
Per GPU Licensing
Scalable support that aligns directly with the number of GPUs in your DGX SPA, providing cost-effective coverage.
Access to NVIDIA Expertise
Leverages NVIDIA's deep knowledge of DGX systems for efficient and accurate troubleshooting and support.
Industry Applications
Finance & Insurance
Financial institutions rely on high-performance computing for complex modeling, risk analysis, and fraud detection, where system uptime is paramount and downtime can lead to significant financial losses.
Healthcare & Life Sciences
This sector uses AI for drug discovery, genomic sequencing, and medical imaging analysis, requiring continuous operation and rapid support to accelerate research and patient care advancements.
Manufacturing & Industrial
AI is increasingly used for predictive maintenance, quality control, and supply chain optimization in manufacturing, demanding reliable infrastructure to maintain production efficiency and output.
Education & Research
Universities and research institutions utilize DGX systems for advanced scientific computing and AI research, where uninterrupted access is crucial for project timelines and breakthrough discoveries.
Frequently Asked Questions
What is the term of this support service?
This is a subscription-based service, and the term is typically one year, renewable. Specific term details will be outlined in the purchase agreement.
Does this cover software installation and configuration?
Yes, the Business Critical Support Services include remote technical support for software and configuration issues, helping to ensure your DGX SPA is running optimally.
What is considered a 'critical' issue for onsite response?
Critical issues typically involve hardware failures that prevent the system from operating or significantly degrade performance, impacting core business functions. Specific definitions are provided in the support contract.
Deployment & Support
Deployment Complexity
High — engineer-led
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.