NVIDIA Business Critical Support Services Add-On, Per GPU
NVIDIA Business Critical Support Services provide essential protection and rapid response for your NVIDIA DGX SPA, ensuring maximum uptime and performance for your critical AI infrastructure.
- 24x7x4 Hour Onsite Response: Guaranteed rapid onsite hardware support when critical issues arise, minimizing costly downtime.
- Extended Hardware Coverage: Proactive replacement of defective components, safeguarding your investment and operational continuity.
- Software & Firmware Support: Access to expert technical assistance for NVIDIA software and firmware, resolving complex issues efficiently.
- Next Business Day Advance Parts Replacement: Expedited delivery of replacement parts to keep your systems operational without delay.
Product Overview
Product Overview
This NVIDIA Business Critical Support Services Add-On extends the warranty and support for your NVIDIA Enterprise DGX SPA, offering a higher tier of service for mission-critical AI deployments. It provides rapid response times, onsite hardware support, and advanced parts replacement to ensure your high-performance computing environment remains operational.
Designed for businesses that rely on continuous AI processing, this service is ideal for IT Managers and IT Professionals overseeing complex DGX systems. It integrates with your existing infrastructure, offering a safety net against hardware failures and software complications, thereby reducing operational risk and support overhead.
- Critical Uptime Assurance: Minimizes downtime with guaranteed rapid response and resolution for hardware and software issues.
- Expert Technical Assistance: Direct access to NVIDIA's specialized support engineers for complex AI platform challenges.
- Proactive Hardware Maintenance: Ensures component health and timely replacement to prevent failures.
- Accelerated Recovery: Next business day advance parts replacement speeds up system restoration.
- Compliance and Stability: Maintains system integrity and adherence to operational standards for AI workloads.
Ensure your AI infrastructure's resilience with NVIDIA Business Critical Support, providing SMB and mid-market teams with enterprise-grade protection and rapid issue resolution.
What This Enables
Critical Hardware Failure & Replacement
Coverage for unexpected hardware failures, including proactive component replacement. This ensures your DGX system continues to operate without interruption, safeguarding your AI workloads and data.
High-performance computing environments, AI development platforms, mission-critical data processing
Expedited Software & Firmware Troubleshooting
Entitlement to expert technical assistance for complex software and firmware issues specific to the DGX platform. This accelerates problem resolution, reducing the time spent on troubleshooting and restoring full system functionality.
AI research labs, machine learning operations, deep learning training environments
Guaranteed Rapid Onsite Response
Protection against extended downtime with a guaranteed 4-hour onsite response time for critical hardware issues. This ensures that expert technicians are dispatched quickly to resolve problems, minimizing business impact.
Time-sensitive AI model training, production AI deployments, business-critical analytics
Key Features
24x7x4 Hour Onsite Response
Minimizes critical system downtime by ensuring rapid, expert onsite support when hardware issues occur.
Next Business Day Advance Parts Replacement
Accelerates system recovery by providing replacement parts quickly, reducing the duration of any potential outage.
Extended Hardware Coverage
Protects your investment by covering defective components, ensuring the longevity and reliability of your DGX hardware.
Software and Firmware Support
Provides access to specialized technical expertise to resolve complex software and firmware challenges, ensuring optimal platform performance.
Dedicated Technical Account Management (if applicable)
Offers a single point of contact for support, streamlining communication and issue resolution for your critical AI infrastructure.
Industry Applications
Manufacturing & Industrial
AI is crucial for optimizing production lines, predictive maintenance, and quality control in manufacturing, requiring highly available and supported computing infrastructure.
Healthcare & Life Sciences
AI accelerates drug discovery, medical imaging analysis, and personalized medicine, demanding reliable and continuously operational systems for critical research and patient care applications.
Finance & Insurance
Financial institutions use AI for fraud detection, algorithmic trading, and risk assessment, where system uptime and rapid issue resolution are paramount to prevent significant financial losses.
Education & Research
Universities and research institutions rely on powerful AI platforms for complex simulations and data analysis, needing robust support to ensure uninterrupted scientific advancement.
Frequently Asked Questions
What is the term of this support service?
The term of the support service is typically one or more years, depending on the specific add-on purchased. Please refer to your purchase agreement for the exact duration.
What hardware does this support cover?
This support add-on is specifically for NVIDIA Enterprise DGX SPA systems, covering the GPUs and associated hardware components as outlined in the service agreement.
What is the difference between Business Critical Support and standard warranty?
Business Critical Support offers significantly enhanced service levels, including faster response times, onsite support, and advance parts replacement, compared to a standard manufacturer's warranty.
Deployment & Support
Deployment Complexity
High — engineer-led
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.