CA Technologies Application Performance Management Support
Maintain optimal application performance and availability with CA Technologies Application Performance Management support, offering access to expert technical assistance and software updates.
- Coverage: Access to technical support engineers for issue resolution and guidance.
- Software Updates: Entitlement to software patches, fixes, and minor version upgrades.
- Response Options: Availability of various response time SLAs, including next-business-day options.
- Investment Protection: Safeguard your application performance monitoring tools against disruptions and ensure continued operational efficiency.
Product Overview
Product Overview
This is a third-party support and maintenance contract for CA Technologies Application Performance Management (APM) solutions. It provides essential services to ensure the continuous operation and optimal performance of your APM environment, including access to technical expertise and software updates.
Business owners and IT managers in SMB and mid-market companies utilize this support to maintain the health of their critical application monitoring tools. It integrates with existing IT infrastructure, providing a safety net for operational continuity and performance insights.
- Expert Technical Assistance: Direct access to CA Technologies certified support professionals.
- Software Maintenance: Receive patches, bug fixes, and minor version upgrades.
- Issue Resolution: Timely support to address performance degradation or operational issues.
- Proactive Monitoring Support: Assistance in optimizing and maintaining your APM deployment.
- Investment Assurance: Protect your investment in APM technology.
Ensure your critical application performance monitoring remains operational and effective with dedicated support, ideal for businesses seeking enterprise-grade IT without the overhead.
What's Covered
Access to Expert Technical Support
Access to certified support engineers for troubleshooting and resolving issues with your CA Technologies APM deployment. This ensures minimal disruption to your application performance monitoring capabilities.
on-premises software, hybrid cloud environments, IT operations management, application monitoring
Software Updates and Patches
Entitlement to receive software patches, bug fixes, and minor version upgrades for your CA Technologies APM solution. This keeps your monitoring tools up-to-date and secure.
software licensing, continuous improvement, IT infrastructure management, security patching
Protection Against Downtime
Coverage designed to minimize unplanned downtime of your application performance monitoring systems. This ensures you maintain visibility into your business-critical applications.
business continuity, operational resilience, IT service delivery, risk mitigation
Preservation of IT Investment
Safeguard your investment in CA Technologies APM by ensuring the longevity and optimal performance of the software. This support contract helps maximize the return on your technology spend.
asset management, technology lifecycle, budget planning, IT resource optimization
Key Features
Technical Support Access
Resolve issues quickly with direct access to CA Technologies experts, minimizing application performance monitoring downtime.
Software Maintenance Releases
Stay current with patches and minor upgrades, enhancing security and functionality of your APM tools.
Defined Response Times
Benefit from structured support response options, ensuring timely attention to critical issues.
Proactive Issue Management
Receive assistance to maintain and optimize your APM deployment, preventing future problems.
Investment Protection
Ensure the continued value and operational readiness of your APM software investment.
Industry Applications
Finance & Insurance
Financial services require high availability and performance for trading platforms and customer-facing applications, making robust APM support critical for compliance and operational continuity.
Healthcare & Life Sciences
Healthcare organizations depend on reliable access to patient data and systems, necessitating continuous monitoring and rapid support for any APM-related disruptions to ensure patient care.
Retail & Hospitality
Retail and hospitality businesses rely heavily on e-commerce and point-of-sale systems, where application performance directly impacts revenue and customer experience, demanding prompt APM support.
Manufacturing & Industrial
Manufacturers use APM to monitor production systems and supply chain logistics, where downtime can lead to significant financial losses and operational halts, making support essential.
Frequently Asked Questions
What is covered under this support contract?
This contract typically covers access to technical support for issue resolution and entitlement to software patches and minor version updates for the specified CA Technologies Application Performance Management product.
What is the typical contract duration?
Contract durations can vary, often offered in 1, 3, or 5-year terms. The specific duration is determined at the time of purchase and may be inferred from the product code if available.
Who provides the support?
Support is provided by CA Technologies, leveraging their expertise in their own software products. Zent Networks facilitates the procurement and management of this support for your business.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.