CA Technologies Cloud Secure Web Gateway Support
The CA Technologies Cloud Secure Web Gateway annual subscription support provides essential technical assistance and software updates to maintain your web security posture for one year.
- Coverage: Access to technical experts for issue resolution.
- Updates: Entitlement to software updates and patches.
- Duration: Annual subscription for continuous protection.
- Value: Avoid unplanned downtime and maintain security compliance.
Product Overview
Product Overview
This annual subscription support contract for CA Technologies Cloud Secure Web Gateway offers critical technical assistance and software updates. It ensures your organization's web security infrastructure remains current and operational, providing peace of mind against evolving threats.
Designed for IT Managers and IT Professionals in SMB and mid-market companies, this support plan integrates with your existing CA Technologies Cloud Secure Web Gateway deployment. It serves as a vital component for maintaining system health and security within your business's own network infrastructure.
- Technical Expertise: Direct access to CA Technologies support engineers.
- Software Maintenance: Receive timely updates and patches for security and performance.
- Issue Resolution: Expedited assistance to minimize operational disruptions.
- Security Posture: Maintain compliance and defend against web-based threats.
- Investment Protection: Ensure the longevity and effectiveness of your security solution.
This annual support contract is the ideal choice for SMB and mid-market organizations seeking reliable maintenance for their CA Technologies Cloud Secure Web Gateway.
What's Covered
Access to Expert Technical Assistance
Access to CA Technologies support engineers for troubleshooting and issue resolution. This ensures that any problems encountered with the Cloud Secure Web Gateway are addressed promptly, minimizing impact on business operations.
organizations with critical web traffic, businesses relying on consistent security, teams managing network infrastructure
Entitlement to Software Updates
Entitlement to receive software updates, patches, and security fixes for the Cloud Secure Web Gateway. This keeps your security solution up-to-date with the latest threat intelligence and performance enhancements.
businesses with evolving threat landscapes, organizations focused on proactive security, teams managing software lifecycles
Protection Against Downtime
Protection against unplanned downtime by providing timely support for critical issues. This service helps maintain the availability of your web security controls, ensuring uninterrupted business operations.
companies with high availability requirements, businesses with remote workforces, operations centers requiring constant connectivity
Maintenance of Compliance Standards
Coverage for maintaining the security posture required for regulatory compliance. Keeping the web gateway updated and supported helps meet industry standards and audit requirements.
regulated industries, businesses undergoing audits, companies with data privacy mandates
Key Features
Annual Subscription
Provides continuous support and access to updates for a full year, ensuring ongoing protection and operational stability.
Technical Support Access
Direct access to vendor-certified support engineers for efficient problem resolution and guidance.
Software Updates and Patches
Keeps your web gateway secure and performing optimally by delivering the latest fixes and enhancements.
Security Posture Maintenance
Helps maintain a strong defense against web-based threats and ensures your security infrastructure remains effective.
Investment Protection
Maximizes the value of your CA Technologies Cloud Secure Web Gateway investment by ensuring it remains supported and up-to-date.
Industry Applications
Finance & Insurance
Financial institutions require robust web security to protect sensitive customer data and maintain compliance with regulations like PCI DSS and SOX, making continuous support for their web gateway essential.
Healthcare & Life Sciences
Healthcare organizations must adhere to strict data privacy regulations such as HIPAA, necessitating secure web access and continuous updates to their security solutions to prevent breaches.
Retail & Hospitality
Retailers and hospitality businesses handle large volumes of customer data and transactions, requiring strong web security to prevent fraud and maintain PCI DSS compliance for payment processing.
Legal & Professional Services
Law firms and professional services companies handle highly confidential client information, making robust web security and prompt support critical to prevent data leaks and maintain client trust.
Frequently Asked Questions
What is covered by this support contract?
This annual subscription support contract covers technical assistance for issues related to the CA Technologies Cloud Secure Web Gateway and provides access to software updates and patches. Specific details are outlined in the Statement of Work.
What is the duration of this support contract?
The contract duration is one year, as indicated by the annual subscription model. Renewal options are typically available.
Who should purchase this support contract?
This support contract is ideal for SMB and mid-market companies that use CA Technologies Cloud Secure Web Gateway and require ongoing technical assistance and software updates to maintain their web security.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.