Cisco 2RING SLA Terms Upgrade to Diamond SLA
Elevate your Cisco 2RING SB support to the Diamond SLA level, providing the highest tier of technical assistance and rapid response for critical business operations.
- Access to: Priority technical support with expedited response times for critical issues.
- Coverage for: Software defects and operational disruptions impacting core business functions.
- Protection against: Extended downtime and potential data integrity issues with proactive issue resolution.
- Entitlement to: Direct access to senior support engineers and advanced troubleshooting resources.
Product Overview
Product Overview
This is a platform software license upgrade for Cisco's 2RING SB solution, specifically enhancing the Service Level Agreement (SLA) to the Diamond tier. It provides the highest level of support, ensuring rapid response and resolution for critical incidents.
Ideal for businesses that rely heavily on their communication and collaboration infrastructure, this upgrade is for IT Managers and IT Professionals seeking to minimize downtime and maintain peak operational performance for their internal users.
- Diamond SLA: Guarantees the most stringent response times and highest priority for support tickets.
- Enhanced Access: Direct access to specialized engineering teams for complex troubleshooting.
- Proactive Support: Potential for proactive monitoring and issue identification to prevent disruptions.
- Business Continuity: Minimizes the risk of extended outages, protecting revenue and productivity.
- Compliance Assurance: Helps meet internal or external service delivery standards through guaranteed support levels.
This Diamond SLA upgrade is essential for SMB and mid-market organizations needing guaranteed, high-priority support for their critical Cisco 2RING SB platform.
What This Enables
Critical Incident Response
Access to priority technical support with expedited response times for critical issues impacting core business functions. Coverage for software defects and operational disruptions ensures minimal business interruption.
organizations with high uptime requirements, businesses with distributed workforces, teams managing real-time communication needs, companies with strict operational continuity plans
Proactive Issue Resolution
Protection against extended downtime and potential data integrity issues through proactive issue identification and advanced troubleshooting. Entitlement to direct access to senior support engineers for complex problems.
businesses with complex IT environments, teams managing mission-critical applications, companies seeking to reduce reactive support burden, organizations with limited internal specialized expertise
Enhanced System Performance
Coverage for software defects and operational disruptions that could degrade system performance. Entitlement to advanced technical resources ensures optimal functioning of the communication platform.
organizations focused on employee productivity, businesses with fluctuating communication loads, teams aiming for consistent service quality, companies investing in advanced collaboration tools
Key Features
Diamond Service Level Agreement
Guarantees the fastest possible response times for critical issues, minimizing potential business disruption.
Priority Access to Engineering
Direct engagement with senior support engineers and specialists for complex problem resolution.
Expedited Defect Resolution
Faster turnaround for software bug fixes and patches, ensuring system stability and performance.
24x7x4 Hour Response
Ensures critical issues are addressed around the clock with a guaranteed maximum four-hour response time.
Software Subscription Model
Provides continuous access to software updates and ongoing support under a predictable billing cycle.
Industry Applications
Finance & Insurance
Financial institutions require extremely high availability and rapid support for communication platforms to ensure uninterrupted trading, client services, and regulatory compliance.
Healthcare & Life Sciences
Healthcare providers depend on reliable communication for patient care coordination and critical data exchange, necessitating swift support to avoid impacting medical operations.
Legal & Professional Services
Law firms and professional services organizations need constant access to communication tools for client consultations and case management, where downtime can lead to lost business or missed deadlines.
Manufacturing & Industrial
Industrial operations rely on clear and consistent communication for production scheduling, logistics coordination, and safety protocols, making rapid support essential for maintaining workflow.
Frequently Asked Questions
What is the difference between the standard SLA and the Diamond SLA for Cisco 2RING SB?
The Diamond SLA offers significantly faster response times and higher priority for support tickets compared to standard SLAs. It also typically includes access to more senior technical resources for quicker resolution of complex issues.
What types of issues does the Diamond SLA cover?
The Diamond SLA covers critical software defects, operational disruptions, and performance degradation that impact the core functionality of the Cisco 2RING SB platform. It is designed to address issues that cause significant business interruption.
How is the response time measured for the Diamond SLA?
Response times are measured from the moment a support ticket is logged and acknowledged by Cisco support. The Diamond SLA guarantees a specific, expedited response time, often within hours, depending on the severity of the issue.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.