Cisco Acqueon CRM CTI Connector (LYNX) Platform License
The Cisco Acqueon CRM CTI Connector (LYNX) platform license unlocks advanced integration capabilities between your CRM and communication systems, enabling unified customer interaction management.
- Unified Communications: Integrates telephony and CRM data for a single view of customer interactions.
- Enhanced Productivity: Automates call logging, contact updates, and customer information retrieval.
- Improved Customer Service: Provides agents with real-time customer context for faster, more personalized support.
- Streamlined Workflows: Reduces manual data entry and simplifies call handling processes.
Product Overview
Product Overview
This Cisco Acqueon CRM CTI Connector (LYNX) platform license provides the foundational software entitlement for integrating your Customer Relationship Management (CRM) system with Cisco's communication platforms. It enables advanced Computer Telephony Integration (CTI) features, allowing for seamless data exchange and automated workflows between your phone system and CRM.
This solution is designed for businesses that utilize a CRM to manage customer relationships and rely on Cisco's communication infrastructure. It empowers IT Managers and IT Professionals to enhance agent productivity, improve customer service responsiveness, and gain deeper insights into customer interactions by bridging the gap between communication events and customer records.
- CTI Integration: Connects Cisco Unified Communications Manager or Cisco Unified Communications Manager Express with leading CRM applications.
- Screen Pop Functionality: Automatically displays relevant customer information on an agent's screen when a call arrives.
- Click-to-Dial: Enables agents to initiate calls directly from CRM contact records.
- Automated Call Logging: Records call details, duration, and outcomes directly within the CRM.
- Contact Synchronization: Keeps contact information consistent between the communication system and the CRM.
This Cisco license is ideal for SMB and mid-market organizations seeking to optimize their customer engagement strategies through integrated communication and CRM systems.
What This Enables
Enable Unified Customer Interaction Data
Enable teams to automatically log call details, associate them with customer records, and gain a complete history of interactions. This ensures all customer-facing staff have access to the same, up-to-date information for better service.
cloud-based CRM, on-premises telephony, hybrid communication environments, integrated contact centers
Streamline Agent Workflows
Streamline agent processes by providing automatic screen pops with caller information upon incoming calls. This reduces manual lookup time and allows agents to focus on addressing customer needs more effectively.
customer support desks, inside sales teams, service operations, call handling environments
Automate CRM Data Updates
Automate the updating of CRM records with call disposition codes, notes, and outcomes directly from the agent's desktop. This ensures data accuracy and completeness without requiring manual post-call work.
sales process automation, customer service management, data integrity initiatives, operational efficiency focus
Key Features
CTI Integration
Connects Cisco communication platforms with popular CRM systems to unify customer data and interactions.
Screen Pop
Automatically displays caller information on agent screens, reducing lookup time and improving response speed.
Click-to-Dial
Allows agents to initiate calls directly from CRM contact records, simplifying outbound dialing.
Automated Call Logging
Records call details, duration, and outcomes within the CRM, ensuring accurate historical data.
Contact Synchronization
Maintains consistency of contact information between communication systems and CRM for better data management.
Industry Applications
Finance & Insurance
Financial services firms require robust customer data management and secure communication to meet strict regulatory compliance and provide high-touch client service.
Healthcare & Life Sciences
Healthcare providers need efficient patient communication and secure access to medical records to ensure timely care and HIPAA compliance.
Legal & Professional Services
Law firms and professional services organizations rely on accurate client interaction tracking and efficient communication to manage cases and client relationships effectively.
Retail & Hospitality
Customer-facing roles in retail and hospitality benefit from quick access to customer history and preferences to personalize service and drive loyalty.
Frequently Asked Questions
What is a CTI connector?
A CTI (Computer Telephony Integration) connector links your phone system with your CRM software. It allows these two systems to communicate, enabling features like screen pops and automated call logging.
What CRM systems are compatible with Cisco Acqueon?
The Cisco Acqueon CRM CTI Connector supports integration with a variety of leading CRM platforms. Specific compatibility details are available from Cisco documentation or your Zent Networks representative.
What is the billing model for this license?
This license is provided on a subscription basis, meaning it is billed periodically (e.g., monthly or annually) for ongoing access to the software and its features.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.