Cisco 2 Additional Years of Production (24/7) Maintenance
Secure an additional two years of Cisco's 24/7 production maintenance to guarantee uninterrupted operation and immediate support for your critical infrastructure.
- 24/7 Technical Support: Access expert assistance around the clock for immediate issue resolution.
- Hardware & Software Support: Coverage for both hardware malfunctions and software-related problems.
- Timely Updates & Patches: Entitlement to the latest software releases and security patches.
- Minimized Downtime: Protection against operational disruptions through proactive and reactive support.
Product Overview
Product Overview
This offering provides an extension of two additional years for Cisco's 24/7 production maintenance services. It ensures continued access to expert technical support, software updates, and hardware replacement services for your Cisco infrastructure, maintaining optimal performance and security.
This service is designed for businesses of all sizes that rely on Cisco hardware and software for their daily operations. It is ideal for IT Managers and IT Professionals who need to ensure the stability, security, and compliance of their network infrastructure without the overhead of extensive in-house support teams.
- Extended Support Duration: Guarantees two more years of 24/7 access to Cisco's technical expertise.
- Proactive Issue Resolution: Benefit from rapid response times to minimize potential disruptions.
- Access to Latest Software: Stay current with software updates and security patches to protect against emerging threats.
- Hardware Replacement: Ensures quick replacement of faulty hardware components to maintain operational continuity.
- Compliance Assurance: Helps meet regulatory and internal compliance requirements through documented support.
This extended maintenance contract is the smart choice for SMB and mid-market teams seeking reliable, expert support for their Cisco investments.
What This Enables
24/7 Hardware and Software Support
Access to expert technical assistance around the clock for immediate troubleshooting and resolution of hardware or software issues. This ensures that any operational disruptions are addressed swiftly, minimizing impact on business operations.
production servers, network infrastructure, core business applications
Continuous Access to Software Updates
Entitlement to receive the latest software releases, feature enhancements, and critical security patches for your Cisco platforms. This keeps your systems up-to-date, secure, and performing optimally.
network devices, security appliances, unified communications platforms
Hardware Replacement Assurance
Coverage for the timely replacement of faulty hardware components, ensuring that your critical systems can be restored to full functionality quickly. This prevents extended outages due to hardware failures.
data center equipment, edge devices, communication endpoints
Key Features
24/7 Technical Support
Immediate access to Cisco experts ensures rapid resolution of critical issues, reducing potential business disruption.
Software Updates and Patches
Keeps your Cisco environment secure and performing optimally with the latest features and security fixes.
Hardware Replacement Service
Guarantees timely replacement of defective hardware, minimizing downtime and maintaining operational continuity.
Extended Maintenance Term
Provides an additional two years of reliable support, extending the lifecycle and value of your Cisco investment.
Proactive Monitoring and Diagnostics
Helps identify and address potential issues before they impact your operations, ensuring system stability.
Industry Applications
Finance & Insurance
Financial institutions require high availability and robust security for their transaction processing and data management systems, making continuous Cisco support essential for compliance and operational integrity.
Healthcare & Life Sciences
Healthcare providers depend on reliable network infrastructure for patient care systems, data security, and regulatory compliance (like HIPAA), necessitating uninterrupted operation and support for their Cisco equipment.
Manufacturing & Industrial
Manufacturers rely on connected systems for production lines, supply chain management, and operational efficiency, where network downtime can lead to significant financial losses and production halts.
Education & Research
Educational institutions and research facilities require stable and secure network connectivity for students, faculty, and research data, often operating on tight budgets where extended support maximizes asset value.
Frequently Asked Questions
What is Cisco Production (24/7) Maintenance?
Cisco Production (24/7) Maintenance is a service that provides round-the-clock technical support, software updates, and hardware replacement for your Cisco devices. This ensures your network infrastructure remains operational, secure, and up-to-date.
What is the duration of this maintenance contract?
This specific offering provides two additional years of 24/7 production maintenance, extending your existing coverage.
What types of issues does this maintenance cover?
It covers a wide range of issues including hardware failures, software malfunctions, configuration problems, and security vulnerabilities. Access to software updates and patches is also included.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.