Cisco 4 Additional Years of Production Maintenance
Secure four additional years of 24/7 production maintenance for your Cisco environment, ensuring uninterrupted service and access to expert support.
- 24/7 Technical Support: Access expert assistance around the clock for immediate issue resolution.
- Hardware & Software Support: Coverage for both hardware malfunctions and software-related problems.
- Timely Updates & Patches: Receive critical software updates and security patches to maintain system integrity.
- Extended Operational Lifespan: Maximize the value and longevity of your existing Cisco investments.
Product Overview
Product Overview
This offering provides an additional four years of Cisco's Production (24/7) Maintenance, extending your existing support contract. It ensures continued access to essential services like technical support, software updates, and hardware replacement for your Cisco infrastructure.
Designed for businesses of all sizes that rely on Cisco technology, this maintenance plan is ideal for IT Managers and IT Professionals seeking to maintain operational continuity and compliance. It integrates seamlessly with existing Cisco deployments, safeguarding critical business functions.
- Extended Support Duration: Four additional years of 24/7 maintenance coverage.
- Proactive Issue Resolution: 24/7 access to Cisco's technical support teams.
- Software Maintenance: Entitlement to software updates, upgrades, and bug fixes.
- Hardware Replacement: Expedited replacement of defective hardware components.
- Compliance Assurance: Helps meet regulatory and internal policy requirements for supported systems.
Maintain peak performance and minimize risk with extended Cisco production maintenance, a cost-effective solution for businesses prioritizing uptime.
What This Enables
Continuous Operation and Uptime Assurance
Access to 24/7 technical support ensures that any critical issues with your Cisco infrastructure are addressed immediately. This minimizes potential business disruption and maintains productivity for your staff.
production servers, network infrastructure, core business applications, data center operations
Software Currency and Security Compliance
Entitlement to software updates, upgrades, and security patches keeps your Cisco systems running the latest, most secure versions. This helps maintain compliance with internal policies and external regulations.
network security devices, server operating systems, business-critical software platforms, regulatory environments
Hardware Reliability and Replacement
Protection against hardware malfunctions guarantees timely replacement of defective components. This ensures your hardware continues to perform as expected, preventing costly delays.
mission-critical hardware, aging infrastructure, high-availability systems, remote office equipment
Key Features
24/7 Technical Support
Immediate access to expert Cisco engineers for rapid troubleshooting and issue resolution, minimizing downtime.
Software Maintenance Updates
Receive critical software updates, patches, and upgrades to enhance performance, security, and functionality.
Hardware Replacement Service
Expedited replacement of faulty hardware components to restore system functionality quickly.
Extended Support Lifecycle
Maximizes the operational life of your Cisco investments by ensuring continued vendor support.
Prepaid Maintenance Term
Locks in support costs for four years, providing budget predictability and avoiding future price fluctuations.
Industry Applications
Finance & Insurance
Ensures high availability and data integrity for critical financial transactions and sensitive customer data, meeting strict regulatory compliance requirements.
Healthcare & Life Sciences
Maintains continuous operation of patient care systems and secure handling of protected health information (PHI), adhering to HIPAA and other healthcare regulations.
Manufacturing & Industrial
Guarantees uptime for operational technology (OT) and IT systems that control production lines and supply chain logistics, preventing costly manufacturing halts.
Education & Research
Supports the constant demand for network access and data services for students, faculty, and research, ensuring uninterrupted learning and collaboration.
Frequently Asked Questions
What is Cisco Production (24/7) Maintenance?
Cisco Production (24/7) Maintenance is a support service that provides round-the-clock technical assistance, software updates, and hardware replacement for your Cisco products. It is designed to ensure your network operates reliably and securely.
What does 'prepaid' mean for this service?
Prepaid means you pay for the entire four-year maintenance term upfront. This secures your support coverage and pricing for the duration, offering budget certainty and often a cost saving compared to annual renewals.
Does this cover all Cisco products?
This maintenance typically applies to specific Cisco hardware and software platforms. The exact product compatibility is usually tied to the original purchase or existing support contract. Please verify compatibility for your specific devices.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.