Cisco ASR9001 Advanced Support Subscription
Maintain peak performance and minimize downtime for your Cisco ASR9001 routers with an advanced support subscription, providing 24x7 access to Cisco TAC and hardware replacement.
- Hardware Support: Coverage for hardware failures and expedited replacement to minimize network disruption.
- Software Updates: Entitlement to the latest software releases, patches, and bug fixes for optimal performance and security.
- Technical Assistance: Access to Cisco's expert Technical Assistance Center (TAC) for troubleshooting and issue resolution.
- Proactive Monitoring: Protection against unforeseen issues with access to diagnostic tools and expert guidance.
Product Overview
Product Overview
This Cisco ONE Enterprise Agreement (ELA) Advanced Support subscription provides essential maintenance and support for your Cisco ASR9001 routers. It ensures your network infrastructure remains operational, secure, and up-to-date with access to software updates, hardware replacement, and expert technical assistance.
Designed for IT Managers and IT Professionals in SMB and mid-market organizations, this subscription integrates directly with your existing Cisco hardware. It serves as a critical component for maintaining the reliability and performance of your core network routing infrastructure.
- Continuous Operation: Guarantees your network stays online with timely hardware replacement and software updates.
- Expert Support: Direct access to Cisco's premier Technical Assistance Center (TAC) for rapid issue resolution.
- Security & Performance: Ensures your routers are running the latest, most secure software versions.
- Cost Predictability: Subscription model provides clear, manageable operational expenses for IT support.
- Compliance Assurance: Helps meet regulatory and operational requirements by maintaining supported hardware and software.
This advanced support subscription is the ideal choice for SMB and mid-market teams seeking to ensure the reliability and longevity of their Cisco ASR9001 routing platforms.
What This Enables
Hardware Failure and Replacement Coverage
Coverage for unexpected hardware failures of your Cisco ASR9001 routers. This ensures rapid replacement of faulty components, minimizing critical network downtime and operational impact.
Organizations with mission-critical network infrastructure, Businesses relying on high availability routing, Teams managing distributed network edge locations
Access to Software Updates and Patches
Entitlement to the latest Cisco IOS XR software releases, security patches, and bug fixes. This keeps your ASR9001 routers secure, compliant, and performing optimally.
Businesses with strict security policies, Organizations requiring regulatory compliance, Networks needing performance optimization
24x7 Expert Technical Assistance
Access to Cisco's Technical Assistance Center (TAC) for expert troubleshooting and issue resolution. This provides your IT team with immediate support for complex network problems.
Companies with limited in-house network expertise, Organizations operating 24/7, Teams managing complex routing environments
Key Features
Cisco TAC Access
Receive expert assistance from Cisco engineers for rapid troubleshooting and issue resolution, reducing network downtime.
Hardware Replacement
Expedited replacement of faulty hardware components ensures your network remains operational with minimal interruption.
Software Updates
Stay current with the latest software releases, patches, and security fixes to maintain optimal performance and security posture.
Subscription Billing
Predictable operational expenses for IT support, simplifying budgeting and financial planning.
Advanced ELA Features
Access to enhanced support features and services included in the Cisco ONE Enterprise Agreement for advanced network management.
Industry Applications
Finance & Insurance
Financial institutions require highly reliable and secure network infrastructure to ensure continuous transaction processing and compliance with strict data protection regulations.
Healthcare & Life Sciences
Healthcare organizations depend on uninterrupted network connectivity for patient care systems and must adhere to HIPAA regulations for data privacy and security.
Manufacturing & Industrial
Industrial operations rely on stable network performance for real-time control systems and automation, where downtime can lead to significant production losses.
Government & Public Sector
Government agencies require robust and secure network solutions to deliver essential services and maintain data integrity, often under strict uptime and security mandates.
Frequently Asked Questions
What is covered under this Cisco support subscription?
This subscription covers hardware replacement for your Cisco ASR9001 routers and access to Cisco's Technical Assistance Center (TAC) for software and hardware issue resolution. It also includes entitlement to software updates and patches.
How long is the license term?
The license term is based on the subscription period purchased, typically one or multiple years. Billing is on a subscription basis, aligning with the chosen term.
What specific hardware does this apply to?
This subscription specifically applies to the Cisco ASR9001 router platform, as indicated by the MPN/SKU E2C1-ASR9001A-S.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.