Cisco BMC Atrium Service Level Management - Floating User License - 1 Year Support
This Cisco BMC Atrium Service Level Management license provides 1 year of floating user access with essential support, enabling proactive IT service management for your organization.
- License Access: Entitlement to use Cisco BMC Atrium Service Level Management software with floating user access.
- Support Coverage: Includes 1 year of vendor support for software issues and updates.
- Operational Continuity: Ensures continued access to critical IT service management capabilities.
- Compliance Assurance: Maintains proper licensing for regulatory and audit requirements.
Product Overview
Product Overview
This offering is a 1-year subscription for Cisco BMC Atrium Service Level Management, featuring floating user licenses and vendor support. It provides the necessary software entitlements to manage and monitor IT service levels effectively within your organization.
IT Managers and IT Professionals in SMB and mid-market companies utilize this platform to define, measure, and report on the performance of IT services against agreed-upon service level objectives. It integrates with existing IT infrastructure to provide visibility and control over service delivery.
- Service Level Monitoring: Track and report on IT service performance against defined objectives.
- Incident Management Integration: Connect service level data with incident resolution processes.
- Proactive Issue Identification: Identify potential service degradations before they impact users.
- Compliance and Reporting: Generate reports for audit and regulatory compliance related to IT service delivery.
- Flexible User Access: Floating licenses allow multiple users to access the system, optimizing license utilization.
This Cisco BMC Atrium SLM license is ideal for businesses seeking to professionalize their IT service delivery and ensure consistent performance without the overhead of enterprise-level infrastructure.
What This Enables
Enable Proactive Service Level Monitoring
Enable teams to define, measure, and report on IT service performance against agreed-upon objectives. Streamline the process of identifying and addressing service degradations before they impact end-users.
on-premises data centers, hybrid cloud environments, virtualized infrastructure
Automate Compliance Reporting
Automate the generation of reports required for IT service level compliance and audits. Ensure your organization meets internal and external service level agreements with verifiable data.
regulated industries, ITIL-aligned operations, managed service environments
Streamline Incident and Problem Management
Streamline the integration of service level data into incident and problem management workflows. Improve resolution times by understanding the impact of issues on critical service levels.
IT operations centers, distributed IT teams, business continuity planning
Key Features
Floating User Licensing
Provides flexible and cost-effective access to the platform for a dynamic user base, ensuring availability without over-provisioning.
Service Level Agreement (SLA) Management
Enables the definition, monitoring, and reporting of IT services against agreed-upon performance metrics, improving accountability and user satisfaction.
Proactive Performance Monitoring
Helps identify potential service disruptions and performance issues before they impact business operations, minimizing downtime.
Reporting and Analytics
Generates detailed reports on IT service performance, aiding in compliance, capacity planning, and continuous service improvement.
Vendor Support
Ensures access to technical assistance and software updates from the vendor for the duration of the subscription, maintaining system integrity and security.
Industry Applications
Finance & Insurance
Financial institutions require stringent adherence to service level agreements for critical trading, banking, and insurance operations to ensure regulatory compliance and customer trust.
Healthcare & Life Sciences
Healthcare providers must maintain high availability and performance for patient care systems, adhering to strict HIPAA regulations and ensuring uninterrupted access to critical data.
Legal & Professional Services
Law firms and professional service organizations depend on reliable and timely access to case management, document management, and client communication systems to meet client deadlines and service expectations.
Manufacturing & Industrial
Industrial operations rely on the consistent performance of IT systems that control production, logistics, and supply chain management, where any downtime can lead to significant financial losses.
Frequently Asked Questions
What is Cisco BMC Atrium Service Level Management?
Cisco BMC Atrium Service Level Management is a software solution designed to help organizations define, measure, monitor, and report on the performance of their IT services against agreed-upon service level objectives.
What does a floating user license mean?
A floating user license, also known as a concurrent user license, allows a specified number of users to access the software simultaneously. The licenses are shared across the organization, providing flexibility and potentially reducing costs compared to named user licenses.
What is included in the 1-year support?
The 1-year support typically includes access to vendor technical support for troubleshooting, bug fixes, and software updates or patches released during the subscription term. Specific support levels are usually detailed in the vendor's support agreement.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.