Cisco BMC Atrium Service Level Management Floating User Add-On
Cisco BMC Atrium Service Level Management floating user licenses provide flexible access to advanced service management capabilities for your IT operations.
- License Type: Perpetual floating user license for BMC Atrium Service Level Management.
- Access: Unlocks advanced service level agreement (SLA) monitoring and reporting features.
- Flexibility: Floating licenses allow multiple users to access the software concurrently, optimizing resource utilization.
- Compliance: Supports adherence to ITIL best practices and regulatory requirements for service delivery.
Product Overview
Product Overview
This offering is a perpetual license for Cisco's BMC Atrium Service Level Management (SLM) software, specifically a floating user add-on. It enables organizations to effectively define, monitor, and report on service level agreements (SLAs) across their IT infrastructure.
IT Managers and IT Professionals in SMB and mid-market companies utilize BMC Atrium SLM to ensure IT services meet business expectations. This license integrates into existing IT service management frameworks, providing critical visibility into service performance and availability.
- SLA Definition: Configure and manage detailed service level agreements tailored to specific business needs.
- Performance Monitoring: Track key performance indicators (KPIs) against defined SLA targets in real-time.
- Reporting & Analytics: Generate comprehensive reports on service performance, availability, and compliance.
- Proactive Management: Identify potential service degradations before they impact end-users.
- Resource Optimization: Floating licenses ensure efficient use of software access across your IT team.
Empower your IT team with the tools to guarantee service quality and meet business demands effectively.
What This Enables
Enhance IT Service Level Agreement Monitoring
Enable teams to define, track, and report on critical IT service level agreements. Streamline the process of ensuring IT operations meet defined business objectives and performance targets.
on-premises data centers, hybrid cloud environments, virtualized infrastructure, managed IT services
Improve IT Performance Visibility
Automate the collection and analysis of performance data against SLA metrics. Provide IT management with clear insights into service health and potential areas for improvement.
business-critical applications, multi-tier application architectures, distributed IT systems, centralized IT operations
Ensure Regulatory and Compliance Adherence
Support IT governance frameworks by providing auditable records of service performance against agreed-upon levels. Maintain compliance with industry standards and internal policies.
regulated industries, ITIL-aligned operations, IT governance frameworks, change management processes
Key Features
Floating User Licensing
Allows multiple users to access the software concurrently, optimizing license utilization and reducing costs.
SLA Definition and Management
Enables precise configuration of service level agreements to align IT performance with business requirements.
Real-time Performance Monitoring
Provides immediate visibility into IT service health against SLA targets, enabling proactive issue resolution.
Comprehensive Reporting
Generates detailed reports on service performance, availability, and compliance for informed decision-making.
ITIL Alignment
Supports IT Service Management best practices, enhancing overall IT operational efficiency and effectiveness.
Industry Applications
Finance & Insurance
Financial institutions require stringent uptime and performance guarantees for critical trading, banking, and insurance applications, making robust SLA management essential for compliance and operational continuity.
Healthcare & Life Sciences
Healthcare providers must adhere to strict regulatory requirements (like HIPAA) for data availability and system performance, necessitating precise monitoring and reporting of IT service levels to ensure patient care continuity.
Manufacturing & Industrial
Industrial operations rely heavily on IT systems for production control, supply chain management, and real-time data analysis, demanding high availability and predictable performance to avoid costly downtime.
Legal & Professional Services
Law firms and professional services organizations depend on secure and consistently available access to client data and case management systems, where service level adherence is critical for client satisfaction and operational efficiency.
Frequently Asked Questions
What is a floating user license?
A floating user license, also known as a concurrent user license, allows a specified number of users to access the software at the same time. The license is not tied to a specific individual but is available to any user on a first-come, first-served basis up to the licensed limit.
What is Service Level Management (SLM)?
Service Level Management is the process of defining, agreeing, monitoring, and reporting on the level of service delivered by IT to customers. It ensures that IT services meet agreed-upon business needs and expectations.
What kind of support is included with this license?
This is a perpetual software license. Support and maintenance are typically provided through a separate Cisco Smart Net Total Care contract or similar support agreement, which is not included with the license purchase itself.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.