Cisco BMC Real End User Experience Monitor and Analytics Add-On
Gain critical insights into your end-user experience and application performance with the Cisco BMC Real End User Experience Monitor and Analytics add-on license.
- Enhanced Visibility: Access detailed metrics on user interactions and application behavior to pinpoint performance bottlenecks.
- Proactive Issue Resolution: Identify and address potential user experience issues before they impact productivity or customer satisfaction.
- Performance Optimization: Understand application dependencies and resource utilization to optimize IT infrastructure for better performance.
- Informed Decision-Making: Utilize data-driven insights to prioritize IT investments and service improvements.
Product Overview
Product Overview
This Cisco BMC Real End User Experience Monitor and Analytics add-on license provides advanced capabilities for monitoring and analyzing the actual experience of end-users interacting with applications. It extends the functionality of your existing BMC platform, offering deeper insights into application performance, availability, and user satisfaction.
Designed for IT Managers and IT Professionals in SMB and mid-market organizations, this solution integrates into your existing IT environment. It helps to proactively manage application performance, troubleshoot user-reported issues, and ensure a high-quality digital experience for your employees and customers.
- Real User Monitoring: Capture and analyze actual end-user transactions and performance metrics.
- Application Performance Analytics: Gain visibility into application response times, errors, and resource consumption.
- User Experience Scoring: Quantify and track the quality of the end-user experience across different applications and devices.
- Root Cause Analysis: Accelerate troubleshooting by correlating user experience data with infrastructure and application metrics.
- Performance Trend Analysis: Monitor performance over time to identify degradation and plan for capacity needs.
Empower your IT team with the visibility needed to ensure optimal application performance and user satisfaction for your business.
What This Enables
Enable Real-Time User Experience Monitoring
Enable teams to capture and analyze actual end-user transactions and performance metrics in real-time. Streamline the identification of application slowdowns and errors impacting user productivity.
cloud-based applications, on-premises applications, hybrid environments, SaaS applications
Automate Application Performance Analytics
Automate the analysis of application response times, error rates, and resource utilization across your IT landscape. Streamline root cause analysis by correlating user experience data with infrastructure health.
distributed IT infrastructure, multi-tier applications, virtualized environments, containerized applications
Proactively Manage User Satisfaction
Enable teams to proactively monitor and score end-user experience across various devices and locations. Protect against negative impacts on productivity and customer loyalty by addressing issues before they escalate.
customer-facing applications, internal business tools, remote workforce support, mobile application access
Key Features
Real User Monitoring (RUM)
Capture and analyze actual end-user interactions to understand performance from their perspective, leading to more accurate troubleshooting.
Application Performance Analytics
Gain deep visibility into application response times, errors, and resource consumption to identify and resolve bottlenecks.
User Experience Scoring
Quantify the quality of the end-user experience to track improvements and identify areas needing attention.
Root Cause Analysis Tools
Accelerate problem resolution by correlating user experience data with underlying infrastructure and application metrics.
Performance Trend Analysis
Monitor performance over time to detect degradation, plan for capacity, and ensure consistent service delivery.
Industry Applications
Finance & Insurance
Ensures critical trading, banking, and insurance applications perform optimally for both internal users and external customers, supporting regulatory requirements for system availability and data integrity.
Healthcare & Life Sciences
Guarantees the performance of patient management systems, electronic health records, and diagnostic tools, crucial for timely patient care and compliance with HIPAA.
Retail & Hospitality
Optimizes point-of-sale systems, inventory management, and customer-facing applications to ensure smooth transactions and positive customer experiences, especially during peak seasons.
Manufacturing & Industrial
Monitors the performance of production management software, supply chain logistics, and operational dashboards to maintain efficiency and prevent costly downtime.
Frequently Asked Questions
What is the difference between Real User Monitoring and Synthetic Monitoring?
Real User Monitoring (RUM) captures data from actual end-user sessions, reflecting their genuine experience. Synthetic Monitoring simulates user transactions to test availability and performance proactively, often before users encounter issues.
Does this license require additional hardware?
This is a software license and typically integrates with your existing BMC platform. Specific deployment requirements will be detailed in the product documentation and Statement of Work.
How does this help with compliance?
While not a direct compliance tool, by ensuring application availability and performance, it supports business continuity and operational integrity, which are often implicit requirements for regulatory compliance in many industries.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.