Cisco BMC Remedy ITSM - Floating User License - 6 Month Support
This Cisco BMC Remedy ITSM floating user license provides 6 months of essential support, ensuring your IT service management operations remain compliant and efficient.
- Access to: Latest software updates and critical patches for BMC Remedy ITSM.
- Coverage for: Technical support incidents and troubleshooting assistance from Cisco.
- Protection against: Service disruptions due to software issues or unpatched vulnerabilities.
- Entitlement to: Continued access to advanced IT service management capabilities.
Product Overview
Product Overview
This offering is a 6-month subscription for a floating user license of Cisco BMC Remedy ITSM, including ongoing support. It grants your organization the right to use the BMC Remedy ITSM platform with a flexible, shared user model, ensuring that your IT service management processes are supported by up-to-date software and expert assistance.
IT Managers and IT Professionals in small to mid-sized businesses utilize BMC Remedy ITSM to streamline help desk operations, manage incidents, problems, changes, and service requests. This license fits into environments where efficient IT service delivery is crucial for maintaining business continuity and user productivity.
- Flexible Licensing: Floating user model allows multiple users to access the system, optimizing license utilization.
- ITSM Capabilities: Full suite of tools for incident, problem, change, and service request management.
- Subscription Term: 6-month duration provides a defined period of access and support.
- Included Support: Access to Cisco's technical support for issue resolution and guidance.
- Platform Access: Enables the use of a leading IT Service Management platform for operational efficiency.
This BMC Remedy ITSM license with support is ideal for SMB and mid-market teams seeking robust IT service management without the overhead of perpetual licensing.
What This Enables
Access to Latest ITSM Features
Enable teams to leverage the most current functionalities within BMC Remedy ITSM for enhanced incident, problem, and change management. This ensures your IT service delivery processes are aligned with best practices and evolving business needs.
cloud-hosted applications, on-premises software deployments, hybrid IT environments, managed IT services
Streamline IT Service Operations
Streamline the management of IT incidents, service requests, and changes across your organization. This leads to faster resolution times, improved user satisfaction, and more efficient allocation of IT resources.
centralized IT departments, distributed IT teams, IT operations centers, business process automation
Automate Workflow and Approvals
Automate key IT service management workflows and approval processes to reduce manual effort and potential errors. This accelerates service delivery and ensures consistent adherence to IT policies.
standardized IT processes, regulated business environments, IT governance frameworks, operational efficiency initiatives
Key Features
Floating User Licensing
Optimizes license costs by allowing multiple users to share a pool of licenses, ideal for environments with variable user access needs.
BMC Remedy ITSM Platform
Provides a comprehensive suite of tools for managing IT incidents, problems, changes, and service requests, enhancing overall IT service delivery.
6-Month Subscription Term
Offers a defined period of access and support, allowing for flexible planning and budget management for IT service management solutions.
Included Vendor Support
Grants access to technical assistance and expertise from the vendor, ensuring prompt resolution of issues and continued platform operation.
Platform Updates and Patches
Ensures the software remains current with the latest features, security updates, and bug fixes, reducing vulnerabilities and improving performance.
Industry Applications
Finance & Insurance
Financial institutions require robust IT service management to ensure high availability, data security, and compliance with strict regulatory standards like SOX and GDPR.
Healthcare & Life Sciences
Healthcare providers depend on reliable IT systems for patient care and must adhere to HIPAA regulations, making efficient incident and change management critical for operational continuity.
Manufacturing & Industrial
Manufacturers rely on IT for production systems and supply chain management, where minimizing downtime and ensuring rapid issue resolution is vital for maintaining output and efficiency.
Legal & Professional Services
Law firms and professional service organizations handle sensitive client data and require secure, reliable IT operations to maintain client trust and meet service level agreements.
Frequently Asked Questions
What is a floating user license?
A floating user license, also known as a concurrent user license, allows a specific number of users to access the software simultaneously. The license is not tied to a specific individual but is available to any user as long as the maximum concurrent usage limit is not exceeded.
What does 'SUPP' mean in the product title?
SUPP typically stands for 'Support'. In this context, it indicates that the license subscription includes ongoing technical support from the vendor for the duration of the term.
Is this license perpetual?
No, this is a 6-month subscription license. It provides access and support for a defined period, after which it would need to be renewed to continue usage and support.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.