Cisco BW Media Server CCXML Interpreter License
The Cisco BW Media Server CCXML Interpreter License enables advanced application integration and custom call control for your Cisco collaboration environment, ensuring enhanced user experiences.
- License Term: Subscription-based access to CCXML interpreter functionality for continuous feature availability.
- Platform Applicability: Designed for Cisco Business Edition 7000 (or similar platforms inferred from MPN).
- Key Value: Grants access to sophisticated call handling logic and application integration capabilities.
- Compliance & Operation: Ensures adherence to advanced communication application requirements and uninterrupted service.
Product Overview
Product Overview
This is a platform software subscription license for the Cisco BW Media Server, specifically enabling the CCXML (Call Control eXtensible Markup Language) interpreter. This license unlocks the server's capability to process and execute CCXML applications, allowing for the creation of complex, dynamic call flows and integration with external business logic or services.
IT Managers and IT Professionals in mid-market organizations utilize this license to extend the functionality of their Cisco collaboration infrastructure. It fits within the existing Cisco telephony and contact center stack, providing a foundation for custom voice applications and automated customer interactions.
- CCXML Application Execution: Enables the server to interpret and run CCXML scripts for advanced call control.
- Custom Call Flows: Facilitates the development of unique and dynamic call routing and interaction logic.
- Third-Party Integration: Allows integration with external databases, CRM systems, and other business applications.
- Enhanced User Experience: Supports the creation of sophisticated self-service options and personalized customer interactions.
- Subscription Billing: Provides ongoing access to features and updates through a predictable subscription model.
This license is ideal for mid-market businesses seeking to customize their Cisco communication platform beyond standard features, offering advanced application capabilities without enterprise-level complexity.
What This Enables
Enable Custom Voice Application Development
Enable teams to develop and deploy sophisticated voice applications that go beyond standard IVR functionality. Streamline complex customer interactions by integrating real-time data and business logic directly into call flows.
on-premises deployments, hybrid cloud environments, unified communications infrastructure, contact center platforms
Automate Customer Service Workflows
Automate routine customer service tasks and provide personalized self-service options through CCXML-driven applications. Streamline agent workflows by pre-qualifying callers or gathering information before connecting them to a live agent.
customer support operations, inbound call centers, interactive voice response systems, business process automation
Integrate Communications with Business Systems
Integrate your Cisco communication platform with critical business systems like CRM, ERP, or databases. Enable real-time data exchange to personalize interactions and provide agents with immediate access to relevant customer information.
sales operations, customer relationship management, data-driven decision making, enterprise resource planning integration
Key Features
CCXML Interpreter Engine
Allows the server to process and execute CCXML scripts for advanced call control logic.
Subscription Licensing
Provides continuous access to features and updates through a predictable billing model.
Platform Integration
Works with Cisco BW Media Server to extend communication capabilities.
Custom Application Support
Enables the creation of tailored voice applications for specific business needs.
Third-Party Data Access
Facilitates integration with external databases and business applications for richer interactions.
Industry Applications
Finance & Insurance
Financial institutions require secure and compliant communication for handling sensitive customer data and complex transactions, benefiting from custom call logic for fraud detection or personalized service.
Healthcare & Life Sciences
Healthcare providers need reliable and efficient communication for patient scheduling, appointment reminders, and secure information exchange, often requiring integration with EMR/EHR systems.
Retail & Hospitality
Retail and hospitality businesses can leverage custom voice applications for order status, reservations, loyalty programs, and personalized customer engagement to enhance service delivery.
Legal & Professional Services
Law firms and professional services organizations can benefit from automated client intake, appointment management, and secure communication channels to streamline operations and client interactions.
Frequently Asked Questions
What is CCXML?
CCXML (Call Control eXtensible Markup Language) is a markup language used to control call sessions and integrate voice applications with web services. It allows for more dynamic and complex call handling than traditional IVR systems.
What hardware does this license apply to?
This license is for the Cisco BW Media Server. While the MPN BWTUSK9-80-BL3040= suggests a specific configuration or capacity, it is generally applicable to supported Cisco Media Convergence Servers or similar platforms running the BW Media Server software.
Is this a perpetual or subscription license?
This is a subscription-based license, indicated by the 'SUBSCRIPTION' billing model. This provides ongoing access to the CCXML interpreter functionality and associated updates.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.