Cisco BUCHER+SUTER WALLBOARD - CC ED
The Cisco BUCHER+SUTER WALLBOARD CC ED license unlocks advanced real-time performance monitoring for your Cisco contact center environment, providing immediate visibility into key metrics.
- Real-time Visibility: Access live data feeds for agent status, call queues, and service levels to proactively manage operations.
- Performance Insights: Gain immediate understanding of critical contact center performance indicators to drive efficiency.
- Agent Productivity: Equip supervisors with the tools to monitor and guide agent performance, improving customer interactions.
- Operational Awareness: Maintain a clear view of your contact center's health and identify potential issues before they impact service.
Product Overview
Product Overview
This platform software license provides access to the BUCHER+SUTER WALLBOARD for Cisco contact centers, specifically the CC ED edition. It enables real-time display of key performance indicators (KPIs) and operational data, crucial for managing contact center efficiency and agent performance.
IT Managers and IT Professionals in SMB and mid-market organizations utilize this license to enhance their existing Cisco contact center infrastructure. It integrates with their Cisco environment to provide a centralized, visual dashboard for monitoring critical metrics, supporting daily operations and strategic decision-making.
- Real-time Data Display: Visualize live contact center metrics on a customizable wallboard.
- Agent and Queue Monitoring: Track agent availability, call handling times, and queue status.
- Performance Analytics: Access historical data and trends to identify areas for improvement.
- Customizable Dashboards: Tailor the wallboard view to display the most relevant KPIs for your team.
- Subscription-Based Access: Benefit from continuous updates and ongoing support through a flexible subscription model.
This Cisco license is the ideal solution for SMB and mid-market teams seeking to gain immediate operational insights and improve contact center performance without enterprise-level complexity.
What This Enables
Real-time Operational Monitoring
Enable teams to continuously monitor live contact center metrics, such as call volume, wait times, and agent status. Streamline immediate response to operational fluctuations and maintain service level agreements.
cloud-hosted contact center, on-premises PBX, hybrid cloud deployments, unified communications integration
Agent Performance Management
Automate the tracking of individual agent performance against defined targets, including call handling times and customer satisfaction scores. Provide supervisors with data-driven insights to coach agents and improve productivity.
team-based support operations, performance-driven service environments, distributed agent workforces, remote agent management
Service Level Agreement (SLA) Compliance
Ensure adherence to critical service level agreements by visualizing real-time queue status and abandonment rates. Proactively identify and address potential SLA breaches before they impact customer experience.
customer-facing support desks, critical service delivery operations, regulated business environments, high-volume contact centers
Key Features
Real-time KPI Display
Provides immediate visibility into critical contact center metrics, enabling faster response to operational changes.
Customizable Wallboard Interface
Allows tailoring of displayed information to focus on the most relevant data for your specific operational needs.
Agent Status Monitoring
Enables supervisors to track agent availability and activity, ensuring optimal staffing and workload distribution.
Queue and Service Level Tracking
Helps maintain service quality by monitoring call queues and adherence to service level agreements.
Subscription Licensing
Offers predictable costs and access to ongoing software updates and support for continuous operation.
Industry Applications
Finance & Insurance
Financial services firms require strict adherence to communication logging and service level agreements, making real-time monitoring essential for compliance and customer satisfaction.
Healthcare & Life Sciences
Healthcare organizations must manage patient communications efficiently and maintain high service levels, especially for critical inquiries, necessitating clear operational visibility.
Retail & Hospitality
These sectors rely on responsive customer service to drive sales and loyalty, requiring contact centers to operate at peak efficiency with constant performance monitoring.
Legal & Professional Services
Law firms and professional service providers need to ensure timely client communication and manage sensitive information, benefiting from the oversight provided by real-time contact center data.
Frequently Asked Questions
What is the Cisco BUCHER+SUTER WALLBOARD - CC ED license?
This is a subscription license for the BUCHER+SUTER WALLBOARD software, specifically the CC ED edition for Cisco contact centers. It enables real-time display of operational data and performance metrics.
What kind of data can be displayed on the wallboard?
The wallboard can display a variety of real-time data, including agent status, call queue statistics, service level adherence, and other key performance indicators relevant to your Cisco contact center.
Who is this license intended for?
This license is designed for businesses, particularly SMB and mid-market companies, that use Cisco contact center solutions and need enhanced visibility into their operations and agent performance.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.