Cisco CMX Engage Hospitality Add-On for China
The Cisco CMX Engage Hospitality Add-On for China provides a 5-year subscription to advanced location-based services, enabling personalized guest engagement and operational insights for hospitality venues.
- Subscription Term: 5 years of continuous access to advanced features and software updates.
- Feature Unlock: Enables location-aware services and guest engagement capabilities within the Cisco CMX platform.
- Hospitality Focus: Tailored functionalities designed to enhance guest experience and operational efficiency in hotels and similar venues.
- Compliance & Support: Ensures access to the latest software versions and vendor support for critical business operations.
Product Overview
Product Overview
This is a 5-year subscription license for the Cisco Connected Mobile Experiences (CMX) Engage Hospitality Add-On, specifically designed for deployments in China. It unlocks advanced location-based services and engagement tools within the Cisco CMX platform, allowing businesses to understand guest presence and deliver targeted experiences.
IT Managers and Business Owners in the hospitality sector utilize this add-on to create more personalized guest journeys, improve operational visibility, and ensure their network infrastructure supports advanced engagement strategies. It integrates with existing Cisco wireless infrastructure to provide these enhanced capabilities.
- Location-Based Engagement: Deliver context-aware content and services to guests based on their location within a venue.
- Guest Analytics: Gain insights into guest movement patterns and dwell times to optimize space utilization and service delivery.
- Personalized Experiences: Offer tailored promotions, information, and assistance to enhance guest satisfaction.
- Operational Efficiency: Streamline staff operations by understanding guest flow and needs in real-time.
- Subscription Licensing: A 5-year term provides predictable costs and continuous access to software updates and features.
This Cisco CMX Engage Hospitality Add-On is ideal for SMB and mid-market hospitality organizations seeking to elevate guest experiences through intelligent location services.
What This Enables
Enable personalized guest services based on location
Enable teams to deliver targeted promotions, information, and assistance to guests based on their real-time location within a venue. Streamline the delivery of context-aware content to enhance guest satisfaction and loyalty.
hotels, convention centers, entertainment venues, retail spaces
Gain insights into guest movement and behavior
Automate the collection and analysis of guest traffic patterns, dwell times, and popular areas within a facility. Support data-driven decisions for space optimization, staffing, and service improvements.
large venues, event spaces, shopping malls, airports
Improve operational efficiency with location awareness
Streamline staff workflows by providing real-time visibility into guest density and movement. Support faster response times for service requests and better resource allocation based on predicted needs.
hospitals, universities, large corporate campuses, theme parks
Key Features
Location-Based Engagement Engine
Deliver highly relevant content and offers to guests precisely when and where they are most likely to be receptive, increasing engagement and conversion rates.
Guest Analytics and Heatmaps
Understand how guests navigate and utilize physical spaces, enabling data-informed decisions for layout optimization and service placement.
Personalization Capabilities
Tailor the guest experience with customized messaging and services, fostering stronger customer relationships and brand loyalty.
5-Year Subscription Term
Provides long-term access to software features and updates, ensuring continuous improvement and predictable budgeting for critical engagement tools.
China-Specific Deployment
Ensures compatibility and adherence to local requirements for businesses operating within the Chinese market.
Industry Applications
Retail & Hospitality
This solution is purpose-built to enhance guest experiences in hotels, restaurants, and other hospitality settings by enabling personalized services and location-aware engagement.
Travel & Tourism
Airports, train stations, and tourist attractions can leverage location services to provide travelers with relevant information, directions, and personalized offers.
Entertainment & Venues
Large venues like stadiums, concert halls, and theme parks can use CMX Engage to improve visitor flow, deliver event-specific content, and enhance the overall attendee experience.
Healthcare & Life Sciences
Hospitals and clinics can utilize location services to guide patients, provide timely information, and improve operational efficiency within their facilities.
Frequently Asked Questions
What is Cisco CMX Engage?
Cisco CMX Engage is a software solution that leverages location data from Cisco wireless networks to deliver personalized experiences and gather insights about guest behavior within physical spaces.
What does the Hospitality Add-On provide?
The Hospitality Add-On includes specific features and functionalities tailored for hotels, resorts, and other hospitality venues, focusing on enhancing guest journeys and operational efficiency.
What is the term of this license?
This is a 5-year subscription license, providing continuous access to the software and its updates for the duration of the term.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.