Cisco Consilium UnivCX Co-Browse & Video Chat for CCX or CCE
Cisco Consilium UnivCX Co-Browse and Video Chat subscription unlocks advanced real-time collaboration tools for your customer engagement platform, improving support efficiency.
- License Term: Subscription-based access for a defined period, ensuring continuous feature availability and updates.
- Platform Integration: Designed to enhance Cisco Unified Communications Manager (UCM) Contact Center Express (UCCX) or Enterprise (UCCE) deployments.
- Feature Unlock: Enables secure co-browsing and high-definition video chat capabilities for agents and customers.
- Operational Efficiency: Streamlines issue resolution by allowing agents to visually guide customers through complex processes.
Product Overview
Product Overview
This Cisco Consilium UnivCX subscription provides a software license for co-browsing and video chat functionalities, specifically designed to integrate with Cisco Contact Center solutions like CCX and CCE. It empowers customer-facing teams with tools for real-time visual collaboration, enhancing the support experience.
Ideal for IT Managers and IT Professionals in mid-market companies, this license fits into existing Cisco contact center infrastructures. It allows support agents to offer more personalized and effective assistance by visually interacting with customer screens and engaging in video conversations, reducing resolution times and improving customer satisfaction.
- Real-time Collaboration: Enables agents to see and interact with a customer's screen during support sessions.
- Enhanced Communication: Integrates high-definition video chat for more personal and effective customer interactions.
- Subscription Licensing: Provides flexible, ongoing access to the latest features and software updates.
- Contact Center Integration: Seamlessly works with Cisco Unified Communications Manager Contact Center Express (UCCX) and Enterprise (UCCE).
- Improved Resolution: Accelerates problem-solving by providing visual context and direct agent guidance.
This Cisco UnivCX license is the right choice for mid-market organizations seeking to elevate their customer support with advanced visual and video communication tools.
What This Enables
Enable real-time visual customer assistance
Enable teams to provide immediate, visual guidance to customers experiencing technical difficulties. Agents can securely co-browse a customer's screen to identify issues and demonstrate solutions effectively.
customer support, remote assistance, technical troubleshooting, agent productivity, customer experience enhancement
Streamline complex issue resolution
Streamline the process of resolving intricate customer problems by allowing agents to see exactly what the customer is seeing. This visual context dramatically reduces the need for lengthy verbal explanations.
technical support desks, complex product support, guided user onboarding, service delivery improvement
Automate customer engagement with video
Automate richer customer interactions by integrating high-definition video chat alongside co-browsing. This allows for more personal connections and clearer communication during critical support moments.
customer service centers, client relationship management, personalized support delivery, communication enhancement
Key Features
Secure Co-Browsing
Agents can securely view and interact with a customer's web browser or application to provide direct assistance and faster resolution.
High-Definition Video Chat
Enables face-to-face communication, fostering trust and improving understanding during support interactions.
Cisco CCX/CCE Integration
Seamlessly integrates with existing Cisco contact center infrastructure, minimizing disruption and maximizing existing investments.
Subscription Licensing
Provides continuous access to the latest software features and updates, ensuring your tools remain current and effective.
Real-time Collaboration Tools
Empowers support agents with the visual and interactive tools needed to resolve customer issues more efficiently and effectively.
Industry Applications
Finance & Insurance
Financial institutions require secure and efficient customer interactions for complex transactions and support, where visual guidance can prevent errors and enhance compliance.
Healthcare & Life Sciences
Healthcare providers need to offer clear, secure communication channels for patient support and administrative inquiries, where visual aids can clarify instructions and improve patient experience.
Retail & Hospitality
Retailers and hospitality groups can use these tools to provide enhanced online support for customers, assisting with purchases, bookings, or resolving service issues visually.
Education & Research
Educational institutions can leverage co-browsing and video chat for remote student support, administrative assistance, or technical helpdesk services, offering a more interactive experience.
Frequently Asked Questions
What is Cisco Consilium UnivCX Co-Browse & Video Chat?
It is a software license subscription from Cisco that adds co-browsing and video chat capabilities to Cisco Contact Center Express (CCX) or Enterprise (CCE) platforms. This allows support agents to visually assist customers in real-time.
Who is this license intended for?
This license is for businesses that use Cisco CCX or CCE for their customer support operations. It is designed for IT Managers and IT Professionals within SMB and mid-market companies looking to enhance their customer engagement tools.
What are the benefits of using co-browsing and video chat in customer support?
Co-browsing allows agents to see the customer's screen to guide them directly, speeding up issue resolution. Video chat adds a personal touch, building rapport and improving communication clarity, leading to higher customer satisfaction.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.