Cisco DNA Advantage Cloud Licensing Support
This Cisco Solution Support subscription provides essential technical assistance and software updates for your DNA Advantage cloud licenses, ensuring your network infrastructure remains optimized and secure.
- Coverage for Software Issues: Access to Cisco TAC for troubleshooting and issue resolution related to your DNA Advantage software.
- Timely Updates & Patches: Entitlement to software updates, bug fixes, and security patches to maintain system integrity.
- License Compliance: Ensures you are compliant with Cisco's licensing terms and conditions for DNA Advantage.
- Optimized Network Performance: Benefit from expert support to maintain peak performance and reliability of your network services.
Product Overview
Product Overview
This Cisco Solution Support contract provides essential technical assistance and software updates for Cisco DNA Advantage cloud licenses. It covers your subscription for 500 million endpoints over a 1-year term, ensuring you have access to the latest features and ongoing support for your network software.
IT Managers and IT Professionals in SMB and mid-market organizations utilize this support to maintain the operational health of their Cisco networking infrastructure. It integrates with their existing Cisco DNA Advantage deployment, providing a critical safety net for software-related issues and ensuring continuous access to advanced network management capabilities.
- Software Support: Direct access to Cisco Technical Assistance Center (TAC) for software-related incidents.
- Updates and Upgrades: Entitlement to receive software updates, patches, and new feature releases.
- License Management: Assistance with understanding and managing your DNA Advantage cloud license.
- Performance Optimization: Guidance and support to ensure your network operates at optimal levels.
- Security Assurance: Access to security advisories and patches to protect your network from threats.
This Cisco support subscription is ideal for businesses seeking reliable, expert assistance to maximize their investment in Cisco DNA Advantage cloud licensing.
What This Enables
Access to Expert Technical Support
Access to Cisco's Technical Assistance Center (TAC) for prompt resolution of software-related issues. This ensures minimal disruption to business operations and maintains network stability.
organizations with critical network uptime requirements, businesses relying on Cisco networking, teams managing complex network environments
Entitlement to Software Updates
Entitlement to receive all software updates, patches, and bug fixes for your Cisco DNA Advantage software. This keeps your network secure and equipped with the latest functionalities.
companies prioritizing network security, businesses seeking to adopt new network features, organizations managing evolving IT landscapes
Protection Against Licensing Lapses
Protection against potential licensing compliance issues by ensuring your DNA Advantage subscription is actively supported. This avoids penalties and maintains access to all licensed features.
businesses undergoing audits, organizations with strict IT governance, companies managing software assets
Key Features
Cisco TAC Access
Receive expert technical assistance for software issues, reducing Mean Time To Resolution (MTTR) and ensuring network continuity.
Software Updates and Patches
Stay current with the latest software versions, security fixes, and feature enhancements to maintain a secure and efficient network.
Subscription Term (1 Year)
Provides predictable support costs and ensures continuous coverage for your Cisco DNA Advantage licensing over the specified period.
Endpoint Capacity (500M)
Scalable support designed to cover large network deployments, accommodating extensive endpoint connectivity.
Cloud Licensing Model
Aligns with modern cloud-based software delivery, offering flexibility and ease of management for your network software.
Industry Applications
Finance & Insurance
Financial institutions require highly available and secure networks to protect sensitive data and ensure uninterrupted trading and customer service operations, making robust software support critical.
Healthcare & Life Sciences
Healthcare providers depend on reliable network connectivity for patient care systems, data management, and regulatory compliance (like HIPAA), where network downtime can have severe consequences.
Manufacturing & Industrial
Industrial environments rely on network stability for operational technology (OT) systems, automation, and supply chain management, where consistent performance is key to production efficiency.
Education & Research
Educational institutions manage large, diverse user bases and require stable network infrastructure to support online learning, research, and administrative functions, necessitating reliable software support.
Frequently Asked Questions
What is Cisco Solution Support?
Cisco Solution Support provides technical support for Cisco software and solutions. It includes access to Cisco's Technical Assistance Center (TAC) for troubleshooting and software updates to keep your systems running smoothly.
What does 'DNA Advantage Cloud Lic' refer to?
This refers to Cisco's Digital Network Architecture (DNA) Advantage software licensing delivered via a cloud model. It enables advanced network automation, analytics, and security features.
How long is the license term?
The license term for this specific offering is 1 year, as indicated by '1M' in the product code. This provides support and access for a full 12 months.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.