Cisco DNA Advantage Cloud Licensing Support
This Cisco Solution Support contract provides essential coverage for your DNA Advantage Cloud software licenses, ensuring uninterrupted network operations for five years.
- Extended Coverage: Five years of dedicated support for your Cisco DNA Advantage Cloud licenses.
- Feature Access: Guarantees continued access to advanced network automation and security features.
- Operational Continuity: Minimizes downtime risk by providing timely technical assistance and software updates.
- Compliance Assurance: Helps maintain network compliance through access to vendor-verified software and support.
Product Overview
Product Overview
This is a five-year subscription-based support contract from Cisco, specifically for their DNA Advantage Cloud software licensing. It ensures that businesses have access to the necessary technical assistance and software updates to maintain optimal performance and security of their Cisco networking infrastructure.
This solution is designed for IT Managers and IT Professionals within small to mid-market businesses that rely on Cisco's advanced networking capabilities. It integrates directly into their existing Cisco environment, providing a critical layer of support for their software investments.
- Five-Year Term: Provides long-term security and predictability for your software support costs.
- Cloud-Based Licensing: Supports Cisco's modern, cloud-managed networking software solutions.
- Advantage Tier Features: Unlocks advanced capabilities within Cisco's Digital Network Architecture.
- Technical Assistance: Offers access to Cisco's expert support for troubleshooting and issue resolution.
- Software Updates: Ensures you receive the latest software releases, patches, and security updates.
This Cisco support contract is the ideal choice for SMB and mid-market teams seeking reliable, long-term support for their critical network software.
What This Enables
Access to Expert Technical Assistance
Access to Cisco's certified support engineers for troubleshooting network issues. This ensures rapid resolution of problems, minimizing operational disruption and maintaining productivity.
network operations, IT support, business continuity, technology infrastructure
Coverage for Software Updates and Patches
Entitlement to receive all software updates, patches, and bug fixes released by Cisco for the licensed platform. This keeps the network secure and performing optimally against evolving threats and performance demands.
software lifecycle management, network security, system performance, IT asset management
Protection Against Feature Obsolescence
Protection against the risk of critical features becoming unavailable due to lack of vendor support. This ensures continued access to advanced network automation, security, and analytics capabilities included in the Advantage tier.
network modernization, digital transformation, IT strategy, operational efficiency
Key Features
Five-Year Subscription Term
Provides long-term cost predictability and ensures continuous support for your critical network software.
Cisco DNA Advantage Cloud Licensing
Unlocks advanced network automation, security, and analytics features essential for modern business operations.
Solution Support
Offers access to expert technical assistance for troubleshooting and issue resolution, minimizing network downtime.
Software Updates and Patches
Ensures your network is running the latest, most secure version of the software, protecting against vulnerabilities.
Cloud-Based Management
Supports modern, cloud-managed network architectures for greater flexibility and scalability.
Industry Applications
Finance & Insurance
Financial institutions require highly available and secure networks to protect sensitive data and ensure uninterrupted trading and customer service operations, making robust Cisco support essential.
Healthcare & Life Sciences
Healthcare providers rely on secure, always-on networks for patient care systems and data management, where downtime can have critical consequences and compliance with regulations like HIPAA is paramount.
Manufacturing & Industrial
Industrial operations depend on reliable network connectivity for automation, IoT devices, and supply chain management, where network stability directly impacts production efficiency and output.
Education & Research
Educational institutions require scalable and secure networks to support student learning, research activities, and administrative functions, often with complex user environments and data security needs.
Frequently Asked Questions
What is Cisco Solution Support for DNA Advantage Cloud?
It is a five-year support contract from Cisco that provides technical assistance and software updates for your DNA Advantage Cloud licenses. This ensures your network infrastructure remains operational and secure.
Who is this support contract for?
This contract is for businesses, particularly SMBs and mid-market companies, that use Cisco DNA Advantage Cloud software for their own network operations. It is not for resellers or other IT service providers.
What happens after the five-year term?
After the five-year term, you will need to renew the support contract to continue receiving technical assistance and software updates from Cisco.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.