Cisco DNA Advantage OnPrem Software Support, 1 Year
This Cisco Solution Support contract provides 1-year of essential software maintenance and technical assistance for your Cisco DNA Advantage OnPrem licenses, ensuring uninterrupted network operations.
- 24x7 Technical Support: Access expert assistance around the clock to resolve critical network issues quickly.
- Software Updates & Upgrades: Maintain compliance and security with entitlement to the latest software releases and patches.
- Hardware Replacement: Receive timely replacement of faulty hardware components to minimize downtime.
- Proactive Monitoring: Benefit from alerts and diagnostics that help identify and address potential problems before they impact operations.
Product Overview
Product Overview
This offering is a 1-year subscription for Cisco Solution Support, specifically for Cisco DNA Advantage OnPrem software licenses. It ensures you receive ongoing technical assistance, software updates, and access to Cisco's support resources for your network infrastructure.
Designed for businesses utilizing Cisco's advanced networking software, this support contract is ideal for IT Managers and IT Professionals managing on-premises network deployments. It integrates into your existing IT environment, providing a critical layer of operational assurance.
- Extended Software Lifecycle: Ensures your network software remains current and supported.
- Rapid Issue Resolution: Provides access to Cisco's expert technical support for quick problem-solving.
- Proactive Maintenance: Includes access to software updates and patches to prevent issues.
- Operational Continuity: Minimizes network downtime through timely support and fixes.
- License Compliance: Helps maintain adherence to software licensing terms and conditions.
This Cisco support contract is the right choice for SMB and mid-market teams needing reliable network operations and expert technical assistance.
What This Enables
Continuous Network Operation Assurance
Coverage for critical software issues and hardware malfunctions that could disrupt business operations. This ensures your network remains available for essential business functions and employee productivity.
On-premises network deployments, business-critical applications, IT infrastructure management, operational continuity planning
Access to Software Updates and Patches
Entitlement to the latest software releases, security patches, and feature enhancements for Cisco DNA Advantage. This keeps your network secure, compliant, and optimized with the newest capabilities.
Network software management, security posture maintenance, regulatory compliance adherence, technology lifecycle management
Timely Technical Support and Troubleshooting
Access to Cisco's expert technical support engineers for prompt diagnosis and resolution of network problems. This reduces Mean Time To Repair (MTTR) and minimizes the impact of incidents.
IT support operations, network performance monitoring, incident response management, business continuity planning
Key Features
24x7x365 Technical Support
Receive immediate assistance from Cisco experts anytime to resolve critical network issues and minimize business disruption.
Software Updates and Upgrades
Stay current with the latest software versions, security patches, and feature enhancements to maintain optimal performance and compliance.
Hardware Replacement
Ensure rapid replacement of faulty hardware components, reducing downtime and maintaining network availability.
Access to Cisco Knowledge Base
Utilize a vast repository of technical documentation, best practices, and troubleshooting guides to empower your IT team.
1-Year Subscription Term
Provides predictable budgeting and ensures continuous support coverage for your Cisco DNA Advantage software for a defined period.
Industry Applications
Finance & Insurance
Financial institutions require highly available and secure networks to manage sensitive data and comply with strict regulations like PCI DSS and SOX, making continuous support for network software critical.
Healthcare & Life Sciences
Healthcare providers depend on reliable network connectivity for patient care systems and data management, necessitating robust support to meet HIPAA compliance and ensure uninterrupted service delivery.
Manufacturing & Industrial
Industrial environments rely on stable networks for operational technology (OT) and automation, where downtime can lead to significant production losses and safety risks, demanding consistent support.
Education & Research
Educational institutions manage large, complex networks supporting numerous users and critical research data, requiring dependable support to ensure access to learning resources and research platforms.
Frequently Asked Questions
What is Cisco Solution Support?
Cisco Solution Support is a service that provides technical assistance and maintenance for Cisco software and hardware. It ensures your network infrastructure remains operational and up-to-date.
What does 'DNA Advantage OnPrem' refer to?
DNA Advantage OnPrem refers to Cisco's Digital Network Architecture software licensed for on-premises deployment, offering advanced network management and automation capabilities.
How long is the support term?
This specific offering is for a 1-year support term, providing continuous coverage for the duration.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.