Cisco DNA Advantage On-Prem Software License Support
Maintain optimal network performance and security with Cisco Solution Support for DNA Advantage On-Prem software licenses, covering up to 10 million endpoints for one year.
- Coverage for Software Issues: Access to Cisco TAC for troubleshooting and issue resolution related to your DNA Advantage software.
- Timely Updates & Patches: Entitlement to software updates, patches, and new feature releases to keep your network secure and efficient.
- Proactive Support: Protection against potential disruptions with expert technical assistance to minimize downtime.
- Compliance Assurance: Maintain compliance with software licensing requirements and vendor support mandates.
Product Overview
Product Overview
This offering provides Cisco Solution Support for your on-premises Cisco DNA Advantage software licenses, designed for environments managing up to 10 million endpoints. It ensures you receive critical technical assistance and software updates necessary for the continuous operation and security of your network infrastructure.
Ideal for IT Managers and IT Professionals within SMB and mid-market organizations, this support contract integrates with your existing Cisco network hardware and software deployments. It serves as a vital component for maintaining network stability, performance, and access to the latest features without the overhead of enterprise-level support teams.
- Extended Software Lifecycle: Ensures your Cisco DNA Advantage software remains supported and up-to-date.
- Access to Expertise: Direct access to Cisco's Technical Assistance Center (TAC) for complex issues.
- Feature Enhancements: Entitlement to new features and performance improvements released by Cisco.
- Security Updates: Protection against emerging threats through timely security patches.
- Operational Continuity: Minimizes network downtime and ensures business operations remain uninterrupted.
This Cisco support contract is the right choice for SMB and mid-market teams needing reliable access to expert assistance and software updates for their critical network infrastructure.
What This Enables
Access to Expert Technical Assistance
Access to Cisco's Technical Assistance Center (TAC) for troubleshooting complex software issues. This ensures rapid resolution of problems that could otherwise disrupt business operations.
on-premises software deployment, network infrastructure management, IT operations continuity, business-critical applications
Entitlement to Software Updates
Entitlement to receive software updates, patches, and new feature releases for your Cisco DNA Advantage software. This keeps your network secure, compliant, and equipped with the latest capabilities.
software lifecycle management, security posture maintenance, feature adoption strategy, regulatory compliance
Protection Against Downtime
Protection against potential network disruptions caused by software malfunctions or vulnerabilities. Proactive support helps prevent issues before they impact end-users and business productivity.
business continuity planning, risk mitigation, operational stability, IT service delivery
Key Features
Cisco TAC Access
Receive expert troubleshooting and issue resolution from Cisco engineers, reducing network downtime.
Software Updates and Patches
Stay current with the latest security fixes and feature enhancements to maintain optimal network performance and security.
On-Premises Software Support
Ensure the continuous operation of your deployed Cisco DNA Advantage software without needing to manage support contracts directly.
Endpoint Coverage (10M)
Support for large-scale network environments, accommodating extensive endpoint management needs.
Subscription Billing
Predictable operational expenses with a clear, recurring billing model for easier budgeting.
Industry Applications
Finance & Insurance
Financial institutions require highly secure and reliable network operations to protect sensitive data and ensure continuous trading and transaction processing, making robust software support critical.
Healthcare & Life Sciences
Healthcare providers depend on uninterrupted network connectivity for patient care systems and data management, where downtime can have severe consequences and compliance is paramount.
Manufacturing & Industrial
Industrial environments rely on network stability for operational technology (OT) and automation systems, where any disruption can halt production lines and impact supply chains.
Education & Research
Educational institutions manage large, dynamic networks supporting students and staff, requiring consistent performance and security for access to learning resources and research data.
Frequently Asked Questions
What is Cisco Solution Support?
Cisco Solution Support provides technical assistance and software updates for specific Cisco software products. It ensures your software remains operational, secure, and up-to-date.
What does 'DNA Advantage On-Prem' refer to?
This refers to Cisco's Digital Network Architecture (DNA) software suite licensed for on-premises deployment, offering advanced network management and automation capabilities.
How long is the license term?
The provided MPN indicates a 1-year term for this specific support subscription.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.