Cisco DNA Center Software Support Enhanced for On-Premise Advantage
This 3-year Cisco Enhanced Support subscription provides critical software updates and technical assistance for your on-premise Cisco DNA Center Advantage platform.
- 24x7 Technical Support: Access expert Cisco engineers for rapid issue resolution, minimizing network downtime.
- Software Updates & Upgrades: Stay current with the latest features, security patches, and performance enhancements.
- Hardware Replacement: Receive timely replacement of covered hardware components to maintain operational continuity.
- Access to Knowledge Base: Utilize extensive online resources, documentation, and troubleshooting guides.
Product Overview
Product Overview
This Cisco Enhanced Support subscription is designed for on-premise Cisco DNA Center Advantage deployments, offering a 3-year term of comprehensive technical support and software maintenance.
It ensures that IT Managers and IT Professionals in SMB and mid-market organizations can maintain the stability, security, and performance of their network infrastructure without the overhead of enterprise-level support contracts.
- Proactive Issue Resolution: Benefit from expert technical assistance to quickly address and resolve network issues.
- Software Lifecycle Management: Ensure your Cisco DNA Center is always running the latest, most secure software versions.
- Reduced Downtime: Minimize business disruption with timely hardware replacement and expert support.
- Enhanced Network Performance: Maintain optimal network operations through continuous software updates and patches.
- Compliance Assurance: Stay aligned with security best practices and potential regulatory requirements through updated software.
This Cisco support contract is the ideal solution for businesses seeking reliable, expert assistance to keep their on-premise network management platform running smoothly.
What This Enables
Access to Expert Technical Assistance
Access to certified Cisco engineers for troubleshooting and issue resolution. This ensures that network disruptions are minimized, maintaining business continuity and productivity.
On-premise software deployments, business-critical network infrastructure, IT teams requiring specialized vendor support
Coverage for Software Updates and Patches
Entitlement to receive all software updates, patches, and new feature releases for Cisco DNA Center Advantage. This keeps your network management platform secure and optimized.
Environments requiring up-to-date security, organizations focused on network performance optimization, businesses managing complex network topologies
Protection Against Hardware Failures
Coverage for the timely replacement of covered hardware components associated with the Cisco DNA Center platform. This minimizes downtime and ensures the integrity of your network management system.
Data center operations, server room environments, business continuity planning, IT asset management
Key Features
24x7 Technical Support
Rapid response from Cisco experts minimizes network downtime and ensures business continuity.
Software Updates and Upgrades
Keeps your Cisco DNA Center platform secure, compliant, and equipped with the latest features.
Hardware Replacement Service
Ensures minimal disruption by providing timely replacement of covered hardware components.
Access to Cisco's Knowledge Base
Empowers your IT team with extensive resources for troubleshooting and network management.
3-Year Subscription Term
Provides predictable budgeting and long-term assurance for your network management software investment.
Industry Applications
Finance & Insurance
Financial institutions require highly available and secure network infrastructure to protect sensitive data and ensure uninterrupted trading and customer service operations.
Healthcare & Life Sciences
Healthcare providers depend on reliable network connectivity for patient care systems, medical devices, and data management, necessitating robust support for their IT infrastructure.
Manufacturing & Industrial
Industrial environments rely on stable networks for operational technology (OT) and IT integration, where downtime can lead to significant production losses and safety risks.
Education & Research
Educational institutions manage large, complex networks supporting students, faculty, and research, requiring consistent performance and security through reliable support services.
Frequently Asked Questions
What is Cisco DNA Center Advantage?
Cisco DNA Center Advantage is a network automation and assurance platform that provides centralized control, visibility, and management for your Cisco network infrastructure. It enables intent-based networking and simplifies network operations.
What does 'Enhanced Support' include?
Enhanced Support typically includes 24x7 technical assistance, software updates and upgrades, hardware replacement services, and access to Cisco's extensive online support resources.
Is this subscription for cloud or on-premise deployment?
This specific subscription is for on-premise Cisco DNA Center Advantage deployments, as indicated by the product title.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.