Cisco DNA Essentials Cloud License Support
Secure 5-year Cisco Solution Support for your DNA Essentials cloud licenses, ensuring uninterrupted network functionality and access to critical software updates.
- Extended Coverage: 5 years of dedicated support for your Cisco DNA Essentials cloud licenses.
- Feature Access: Maintain entitlement to software updates, patches, and new feature releases.
- Operational Continuity: Minimize downtime risk with timely technical assistance and issue resolution.
- Compliance Assurance: Stay current with software versions to meet regulatory and security standards.
Product Overview
Product Overview
This Cisco Solution Support contract provides essential maintenance and technical assistance for Cisco DNA Essentials cloud licenses. It covers the 5 million node count over a 5-year term, ensuring your network software remains operational, secure, and up-to-date.
Ideal for IT Managers and IT Professionals in small to mid-sized businesses, this support package integrates with your existing Cisco network infrastructure. It guarantees access to expert support and software updates, crucial for maintaining network performance and compliance without the overhead of enterprise-level IT teams.
- Software Updates: Access to the latest Cisco DNA Essentials software releases, patches, and security updates.
- Technical Assistance: Entitlement to expert technical support for troubleshooting and issue resolution.
- License Compliance: Ensures your software licenses remain valid and compliant with vendor requirements.
- Performance Optimization: Helps maintain optimal network performance through timely software maintenance.
- Extended Operational Life: Protects your investment by ensuring continued functionality and support for your licensed software.
This 5-year support contract is the right choice for SMB and mid-market teams needing reliable access to Cisco DNA Essentials features and expert assistance.
What This Enables
Continuous Software Updates and Patches
Enable teams to automatically receive and deploy the latest Cisco DNA Essentials software updates and security patches. Streamline the process of maintaining a secure and up-to-date network environment.
cloud-managed networks, software-defined networking, network automation, continuous integration/continuous deployment
Access to Expert Technical Support
Provide IT professionals with direct access to Cisco's expert support engineers for troubleshooting complex network issues. Ensure rapid resolution of problems to minimize business disruption and maintain service availability.
mission-critical operations, IT service management, proactive network monitoring, incident response
License Compliance and Entitlement
Automate the tracking and renewal of software licenses to ensure ongoing compliance with Cisco's terms. Protect your organization from potential penalties or service interruptions due to licensing lapses.
regulated environments, asset management, IT governance, vendor management
Key Features
5-Year Support Term
Provides long-term predictability and cost management for your essential network software support.
Cisco DNA Essentials Cloud Licensing
Unlocks advanced network automation, security, and analytics capabilities for your business operations.
Software Updates and Patches
Ensures your network is protected with the latest security fixes and performance improvements.
Technical Assistance Center (TAC) Access
Offers direct access to Cisco experts for prompt issue resolution and guidance.
Subscription Billing
Allows for predictable operational expenses and easier budgeting for IT services.
Industry Applications
Finance & Insurance
Financial institutions require highly available and secure networks to manage sensitive data and comply with strict regulations like PCI DSS and SOX.
Healthcare & Life Sciences
Healthcare providers depend on reliable network connectivity for patient care systems and must adhere to HIPAA for data privacy and security.
Manufacturing & Industrial
Industrial environments rely on stable network infrastructure for operational technology (OT) and automation, demanding consistent performance and minimal downtime.
Education & Research
Educational institutions manage large, dynamic user bases and require robust network solutions to support learning platforms and research activities while managing budgets.
Frequently Asked Questions
What is Cisco Solution Support?
Cisco Solution Support provides technical support for Cisco software and integrated solutions. It ensures you have access to updates, patches, and expert assistance to keep your network running smoothly.
What does 'DNA Essentials Cloud' refer to?
DNA Essentials Cloud is a Cisco software offering that provides foundational capabilities for intent-based networking, delivered via a cloud model. It enables network automation, policy enforcement, and basic analytics.
How does this license term affect my network?
A 5-year term provides extended coverage and ensures you maintain access to support and updates for your Cisco DNA Essentials licenses throughout the period, offering stability and predictable costs.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.