Cisco DNA Essentials Cloud Licensing Support, 10M Seats, 1 Year
This Cisco Solution Support contract provides 1-year coverage for your DNA Essentials Cloud licenses, ensuring uninterrupted network functionality and access to critical software features.
- Coverage for Software Updates: Access to the latest software releases and patches for Cisco DNA Essentials Cloud.
- Technical Support: Entitlement to expert technical assistance for troubleshooting and issue resolution.
- License Compliance: Protection against licensing lapses and ensuring adherence to Cisco's software terms.
- Continued Operation: Safeguard your network's performance and stability with ongoing support.
Product Overview
Product Overview
This Cisco Solution Support contract is designed to provide essential technical assistance and software update entitlement for your Cisco DNA Essentials Cloud licenses. It covers a capacity of 10 million seats for a 1-year term, ensuring your network infrastructure remains operational and up-to-date.
This offering is ideal for mid-market and enterprise organizations that rely on Cisco's networking software for their internal operations. It fits within their existing IT environment by providing a crucial support layer that complements their deployed Cisco hardware and software.
- Software Entitlement: Grants access to necessary software updates and feature enhancements.
- Technical Assistance: Provides a direct line to Cisco's support engineers for issue resolution.
- Subscription Billing: Predictable annual billing for straightforward budget management.
- Capacity Coverage: Supports up to 10 million seats, suitable for large deployments.
- 1-Year Term: Offers a defined period of support and access for planning purposes.
This Cisco support contract is the right choice for mid-market teams needing reliable access to software updates and technical help for their Cisco DNA Essentials Cloud deployment.
What This Enables
Access to Software Updates and Patches
Enable teams to maintain optimal network performance and security by providing access to the latest Cisco DNA Essentials Cloud software releases. This ensures that critical vulnerabilities are addressed promptly and new features are available for deployment.
Organizations deploying cloud-managed networking, Teams managing large-scale network infrastructure, Businesses requiring up-to-date network software
Technical Support for Network Issues
Provide IT professionals with direct access to Cisco's expert support engineers to resolve complex network issues efficiently. This coverage minimizes downtime and ensures that critical business operations dependent on the network are quickly restored.
Businesses experiencing network performance degradation, Teams troubleshooting connectivity problems, IT departments needing rapid issue resolution
License Compliance and Management
Streamline the management of software licenses and ensure ongoing compliance with Cisco's licensing terms. This contract helps avoid unexpected costs or service interruptions associated with expired or non-compliant licenses.
Organizations managing software assets, Businesses undergoing IT audits, Companies standardizing on Cisco software
Key Features
1-Year Support Term
Provides a defined period of predictable support and access for budgeting and planning.
10 Million Seat Capacity
Scales to cover extensive network deployments within large organizations.
Cisco DNA Essentials Cloud
Unlocks essential network automation, visibility, and security features for your business network.
Solution Support
Offers direct access to technical expertise for troubleshooting and issue resolution.
Software Updates
Ensures your network benefits from the latest features, performance enhancements, and security patches.
Industry Applications
Finance & Insurance
Financial institutions require highly reliable and secure network operations, making continuous support and timely software updates for their Cisco infrastructure critical for compliance and service delivery.
Manufacturing & Industrial
Industrial environments depend on stable network connectivity for operational technology (OT) and IT systems, necessitating robust support to prevent disruptions that could halt production.
Healthcare & Life Sciences
Healthcare providers must maintain secure and compliant networks to protect sensitive patient data (PHI), making access to software updates and expert support essential for HIPAA compliance and uninterrupted patient care.
Education & Research
Educational institutions manage large, dynamic networks serving students and staff, requiring reliable performance and efficient management capabilities provided by supported Cisco software.
Frequently Asked Questions
What is Cisco Solution Support?
Cisco Solution Support provides technical support for Cisco software and integrated solutions. It helps ensure your deployed Cisco technologies function as expected and provides access to necessary updates.
What does 'DNA Essentials Cloud' refer to?
Cisco DNA Essentials Cloud is a software offering that provides foundational capabilities for network automation, visibility, and policy enforcement within a cloud-managed environment.
Who is the target audience for this support contract?
This support contract is intended for mid-market and enterprise businesses that use Cisco DNA Essentials Cloud for their internal IT operations and require ongoing technical assistance and software updates.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.