Cisco DNA Essentials Cloud Licensing Support
Secure 1-year of Cisco Solution Support for your DNA Essentials cloud licenses, ensuring uninterrupted network operations and access to critical software updates for your business.
- Coverage for Software Issues: Access to Cisco TAC for troubleshooting and issue resolution related to your DNA Essentials cloud software.
- Timely Updates & Patches: Entitlement to receive software updates, patches, and bug fixes to maintain optimal performance and security.
- License Compliance: Ensures your organization remains compliant with Cisco's licensing terms and conditions for DNA Essentials.
- Continued Network Operation: Protection against potential disruptions caused by software defects or compatibility issues, safeguarding business continuity.
Product Overview
Product Overview
This offering provides 1-year of Cisco Solution Support for DNA Essentials cloud licenses, designed for organizations managing networks up to 25 million endpoints. It ensures access to Cisco's technical support resources and software updates, crucial for maintaining network functionality and security.
IT Managers and IT Professionals in SMB and mid-market companies utilize this support to guarantee the reliable operation of their Cisco networking infrastructure. It integrates directly with their existing Cisco DNA Essentials cloud deployment, providing a vital layer of operational assurance.
- Access to Cisco TAC: Direct support from Cisco's Technical Assistance Center for software-related issues.
- Software Updates: Entitlement to receive necessary software updates, patches, and new feature releases.
- License Management: Helps maintain compliance with Cisco's licensing policies for DNA Essentials.
- Scalable Capacity: Supports environments with up to 25 million endpoints, suitable for growing organizations.
- Subscription Billing: Predictable annual billing for consistent budgeting and operational planning.
This Cisco Solution Support is the right choice for SMB and mid-market teams needing reliable access to Cisco's technical expertise and software advancements for their DNA Essentials cloud licenses.
What This Enables
Ensure Continuous Network Operation
Enable teams to maintain uninterrupted network services by providing access to Cisco's technical support for software-related issues. Streamline troubleshooting processes to quickly resolve any disruptions impacting business operations.
cloud-managed networks, software-defined networking, network operations centers, IT service delivery, business continuity planning
Maintain Software Compliance and Updates
Automate the process of staying current with Cisco's latest software releases, patches, and security updates for DNA Essentials. Streamline license management to ensure ongoing compliance with vendor requirements.
software licensing management, IT asset management, regulatory compliance, cybersecurity posture, technology lifecycle management
Access Expert Technical Assistance
Empower IT professionals with direct access to Cisco's Technical Assistance Center (TAC) for expert guidance on complex software configurations and issues. Reduce internal support burden by offloading specialized troubleshooting to vendor experts.
network infrastructure management, IT support escalation, vendor technical support, specialized IT skills, operational efficiency
Key Features
Cisco TAC Access
Receive expert assistance from Cisco engineers to resolve software issues quickly, minimizing network downtime.
Software Updates and Patches
Stay current with the latest features and security fixes, enhancing network performance and protection.
Subscription Term (1 Year)
Benefit from predictable annual costs and consistent access to support and updates throughout the term.
DNA Essentials Cloud Licensing
Ensure proper licensing and compliance for your Cisco DNA Essentials cloud-based network management solution.
Scalable Endpoint Support (25M)
Adequately support large-scale network environments with capacity for up to 25 million endpoints.
Industry Applications
Finance & Insurance
Ensures high availability and security for critical financial transaction networks, meeting stringent compliance and uptime requirements.
Healthcare & Life Sciences
Maintains reliable network operations for patient data systems and medical devices, adhering to strict HIPAA and data privacy regulations.
Manufacturing & Industrial
Supports the continuous operation of industrial control systems and production networks, minimizing downtime risks in operational technology environments.
Education & Research
Provides stable and secure network connectivity for educational platforms and research facilities, supporting large numbers of concurrent users and devices.
Frequently Asked Questions
What is Cisco Solution Support for DNA Essentials Cloud Licensing?
It is a 1-year subscription service from Cisco that provides technical support and software updates for your DNA Essentials cloud licenses. This ensures your network management software functions correctly and remains secure.
Who is this support intended for?
This support is for businesses, specifically IT Managers and IT Professionals within SMB and mid-market companies, who use Cisco DNA Essentials for their own network operations. It is not for resellers.
What happens when my 1-year subscription expires?
Upon expiration, your access to Cisco TAC and software updates under this specific support contract will cease. You will need to renew the subscription to continue receiving these benefits.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.