Cisco DNA Essentials OnPrem Software Support, 5M, 1Y
Ensure continuous operation and access to critical updates for your Cisco DNA Essentials OnPrem software with 1-year solution support.
- Coverage: Access to Cisco technical support for your DNA Essentials OnPrem software.
- Term: 1-year subscription ensures ongoing access to software updates and patches.
- Value: Maintain network compliance and operational stability with vendor-backed support.
- Outcome: Minimize downtime and security risks through timely issue resolution.
Product Overview
Product Overview
This Cisco Solution Support subscription provides essential technical assistance and software updates for your on-premises Cisco DNA Essentials software. It ensures your network infrastructure remains operational, secure, and compliant with the latest software versions.
Designed for businesses managing their own IT infrastructure, this support contract is ideal for IT Managers and IT Professionals who need reliable vendor support for their Cisco networking software. It integrates directly into your existing network environment, providing a critical layer of operational assurance.
- Software Updates: Entitlement to receive the latest software releases, patches, and bug fixes.
- Technical Assistance: Access to Cisco's expert support engineers for troubleshooting and issue resolution.
- Compliance Assurance: Helps maintain regulatory compliance by ensuring your software is up-to-date and supported.
- Operational Stability: Reduces the risk of network disruptions caused by software-related issues.
- Feature Access: Ensures you can utilize the full capabilities of your Cisco DNA Essentials software.
This Cisco support subscription is the right choice for SMB and mid-market teams seeking reliable vendor assistance for their on-premises network software.
What This Enables
Continuous Software Updates and Patches
Enable teams to maintain network security and performance by automatically receiving the latest software updates and critical patches. Streamline the process of staying current with vendor-recommended fixes to prevent vulnerabilities.
on-premises deployments, managed network services, hybrid cloud environments, business continuity planning
Access to Expert Technical Support
Provide IT professionals with direct access to Cisco's specialized support engineers for rapid troubleshooting of complex network issues. Minimize downtime and resolve operational disruptions efficiently with vendor-backed assistance.
business-critical networks, IT infrastructure management, proactive network monitoring, incident response
Ensuring Software Compliance and Licensing
Automate the process of maintaining software license compliance and regulatory adherence through vendor-supported software versions. Protect your organization from potential audits and penalties by staying current with official releases.
regulated industries, IT asset management, risk mitigation strategies, operational audits
Key Features
Cisco Software Updates
Receive the latest software releases, patches, and bug fixes to maintain optimal performance and security.
Technical Support Access
Gain direct access to Cisco's expert support engineers for prompt issue resolution and guidance.
1-Year Subscription Term
Ensure continuous coverage and access to support resources for a defined period, simplifying budget planning.
On-Premises Software Coverage
Provides essential support for your locally installed Cisco DNA Essentials software, crucial for maintaining your own network.
Compliance and Stability
Helps maintain regulatory compliance and reduces the risk of network disruptions by keeping software supported and up-to-date.
Industry Applications
Finance & Insurance
Ensures critical financial network infrastructure remains secure and compliant with stringent regulatory requirements through up-to-date software and vendor support.
Healthcare & Life Sciences
Maintains the reliability and security of patient data networks, crucial for HIPAA compliance and uninterrupted clinical operations, by providing timely software updates and support.
Manufacturing & Industrial
Supports the operational technology (OT) networks that drive production lines, ensuring uptime and security against cyber threats through continuous software maintenance and expert assistance.
Education & Research
Provides stable and secure network access for students and staff, essential for learning and research activities, by ensuring software is current and supported.
Frequently Asked Questions
What is Cisco Solution Support?
Cisco Solution Support provides technical support and software updates for specific Cisco software products. It ensures your software remains operational, secure, and compliant.
What does the 5M and 1M in the product name signify?
The 5M typically refers to the support for up to 5 million nodes or endpoints, and 1M refers to a 1-year subscription term.
Who is this support intended for?
This support is for businesses that use Cisco DNA Essentials OnPrem software for their own IT operations and require vendor-backed technical assistance and software updates.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.