Cisco DNA Essentials On-Prem License Support
Maintain optimal performance and compliance for your Cisco DNA Essentials On-Prem software with a 1-year solution support subscription, ensuring uninterrupted network operations.
- Coverage: Access to Cisco technical support for software issues and bug fixes.
- Updates: Entitlement to software updates, patches, and new feature releases.
- Continuity: Protection against operational disruptions due to software defects.
- Compliance: Assurance of running supported and compliant software versions.
Product Overview
Product Overview
This Cisco Solution Support subscription provides essential maintenance and support for your on-premises Cisco DNA Essentials software license over a 1-year term. It ensures you have access to Cisco's technical expertise, software updates, and patches, critical for maintaining the health and security of your network infrastructure.
Designed for businesses that manage their own IT environments, this license is ideal for IT Managers and IT Professionals overseeing network operations. It integrates directly into your existing Cisco DNA Center deployment, providing a vital layer of support to prevent downtime and ensure feature availability.
- Software Support: Direct access to Cisco TAC for troubleshooting and issue resolution.
- Version Assurance: Entitlement to software updates and upgrades for the licensed term.
- Bug Fixes: Receive patches and fixes for identified software defects.
- Operational Stability: Minimize network disruptions with timely software maintenance.
- License Compliance: Maintain a supported software posture with Cisco.
This Cisco support subscription is the right choice for SMB and mid-market teams needing reliable access to software maintenance and expert technical assistance.
What This Enables
Access to Cisco Technical Support
Access to Cisco's Technical Assistance Center (TAC) for expert troubleshooting of software-related issues. This ensures rapid resolution of problems that could impact network performance or availability.
on-premises software deployment, managed network services, business continuity planning, IT operations management
Entitlement to Software Updates
Entitlement to receive software updates, patches, and new feature releases from Cisco. This keeps your network infrastructure current, secure, and capable of supporting evolving business needs.
network infrastructure upgrades, security posture management, feature enhancement planning, technology lifecycle management
Protection Against Software Defects
Protection against operational disruptions caused by software bugs or defects. Cisco provides fixes and workarounds, ensuring the stability and reliability of your Cisco DNA Essentials deployment.
risk mitigation strategies, operational stability assurance, IT service level agreements, proactive system maintenance
Key Features
Cisco TAC Access
Receive expert technical assistance for software issues, reducing downtime and accelerating problem resolution.
Software Updates and Patches
Stay current with the latest software versions, enhancing security, performance, and access to new features.
Bug Fixes
Benefit from Cisco's ongoing development to resolve software defects, ensuring a stable and reliable network.
1-Year Subscription Term
Provides predictable support costs and ensures coverage for a defined period, simplifying IT budget management.
On-Premises Software Support
Specifically tailored support for your locally installed Cisco DNA Essentials software, addressing your unique deployment needs.
Industry Applications
Finance & Insurance
Financial institutions require highly available and secure networks to manage sensitive data and comply with strict regulations like PCI DSS and SOX, making continuous software support essential.
Healthcare & Life Sciences
Healthcare providers rely on robust and compliant network infrastructure to manage patient data (HIPAA) and critical medical systems, where network uptime and data integrity are paramount.
Manufacturing & Industrial
Industrial environments depend on reliable network connectivity for operational technology (OT) and automation systems, where downtime can lead to significant production losses and safety risks.
Education & Research
Educational institutions manage large, complex networks serving students and staff, requiring consistent performance, security, and access to the latest network management features to support learning and research.
Frequently Asked Questions
What is Cisco DNA Essentials?
Cisco DNA Essentials is a software suite that provides foundational capabilities for intent-based networking, including network automation, policy enforcement, and assurance for your Cisco network infrastructure.
What does 'On-Prem' mean for this license?
On-Prem means the software is installed and managed within your own data center or network environment, rather than being a cloud-hosted service.
What is the duration of this support contract?
This is a 1-year subscription for Cisco Solution Support, providing coverage for the specified period from the activation date.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.