Cisco DNA Essentials On-Prem License Support
Ensure uninterrupted network operations and access to essential software features with Cisco DNA Essentials On-Prem solution support for a 5-year term.
- Coverage for Software Updates: Access to the latest software releases, patches, and security updates for Cisco DNA Essentials.
- Technical Support: Entitlement to expert technical assistance for troubleshooting and issue resolution related to the software.
- License Compliance: Maintain compliance with Cisco's licensing terms and ensure authorized use of the software.
- Operational Continuity: Protection against potential disruptions caused by software bugs or security vulnerabilities.
Product Overview
Product Overview
This Cisco Solution Support contract provides essential maintenance and technical assistance for your on-premises Cisco DNA Essentials software licenses. It covers a 5-year term, ensuring you receive ongoing software updates, patches, and access to Cisco's expert support resources for your network infrastructure.
Ideal for IT Managers and IT Professionals in SMB and mid-market organizations, this support package integrates with your existing on-premises network deployments. It helps maintain the health, security, and functionality of your Cisco networking software, preventing costly downtime and ensuring compliance.
- Software Updates & Upgrades: Stay current with the latest features and security enhancements.
- 24x7 Technical Assistance: Access expert support when you need it most.
- Bug Fixes & Patches: Resolve software issues promptly to minimize operational impact.
- Security Vulnerability Management: Receive timely updates to protect against emerging threats.
- License Management Support: Assistance with understanding and managing your software license entitlements.
Maintain peak performance and security for your Cisco network with this essential 5-year solution support plan, designed for businesses seeking reliable IT operations.
What This Enables
Access to Software Updates and Patches
Enable teams to maintain the latest software versions, ensuring access to new features and critical security fixes. This proactive approach minimizes the risk of vulnerabilities and operational disruptions.
on-premises deployments, managed networks, business continuity planning, IT infrastructure management
Entitlement to Expert Technical Support
Streamline troubleshooting by providing direct access to Cisco's technical experts for issue resolution. This ensures faster problem-solving and reduces the burden on internal IT staff.
network operations, IT support escalation, critical infrastructure maintenance, business process optimization
Protection Against Software Vulnerabilities
Automate the process of receiving and applying security patches to protect sensitive business data and maintain regulatory compliance. This safeguards your network against evolving cyber threats.
cybersecurity posture, compliance adherence, risk mitigation, data protection
Key Features
5-Year Solution Support Term
Provides long-term peace of mind and predictable costs for essential software maintenance and support.
On-Premises Software Coverage
Ensures your existing on-premises Cisco DNA Essentials deployment receives the necessary updates and support.
Access to Cisco TAC
Direct access to Cisco's Technical Assistance Center for expert troubleshooting and issue resolution.
Software Updates and Bug Fixes
Keeps your network software up-to-date with the latest features, performance improvements, and security patches.
License Entitlement
Confirms your right to use the software and receive support as per Cisco's terms.
Industry Applications
Finance & Insurance
Financial institutions require high availability and robust security for their networks to protect sensitive data and ensure continuous trading operations, making ongoing software support critical.
Healthcare & Life Sciences
Healthcare providers must maintain secure and reliable network infrastructure to comply with HIPAA regulations and ensure uninterrupted patient care services, necessitating up-to-date and supported software.
Manufacturing & Industrial
Industrial operations rely on stable network connectivity for production lines and supply chain management, where software support is vital to prevent costly downtime and operational disruptions.
Education & Research
Educational institutions manage large, complex networks supporting research and student services, requiring consistent software performance and security through ongoing support contracts.
Frequently Asked Questions
What is Cisco Solution Support?
Cisco Solution Support is a service that provides technical support and software updates for specific Cisco software products. It helps ensure your software remains operational, secure, and up-to-date.
What does 'On-Prem' mean for this license?
On-Prem means the software is installed and runs on your own servers or network infrastructure, rather than being hosted in the cloud by a third party.
Why is a 5-year support term important?
A 5-year term provides extended coverage, ensuring your software is supported for a significant period. This helps in long-term IT planning, budget predictability, and continuous access to critical updates and support.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.