Cisco DNA Essentials On-Prem License Support, 5 Years
This 5-year enhanced support contract provides critical access to Cisco's technical expertise and software updates for your DNA Essentials On-Prem licenses, ensuring network stability and performance.
- Coverage for Software Issues: Access to Cisco TAC for troubleshooting and resolution of software-related problems impacting network functionality.
- Timely Updates & Patches: Entitlement to software updates, bug fixes, and security patches to maintain optimal performance and security posture.
- Extended Operational Assurance: Protection against unexpected downtime with guaranteed access to support resources for the full 5-year term.
- Compliance & Feature Access: Maintain compliance with software licensing requirements and ensure access to the latest features and capabilities.
Product Overview
Product Overview
This offering is a 5-year enhanced support subscription for Cisco DNA Essentials On-Prem licenses. It provides essential technical support, software updates, and access to Cisco's expertise to ensure the continued operation and optimal performance of your network infrastructure.
IT Managers and IT Professionals in small to mid-market businesses utilize this support to maintain their on-premises Cisco networking solutions. It integrates directly with their existing Cisco hardware and software deployments, providing a crucial layer of operational assurance and access to necessary resources.
- Enhanced Technical Support: Direct access to Cisco's Technical Assistance Center (TAC) for expert troubleshooting.
- Software Updates & Upgrades: Entitlement to receive the latest software releases, patches, and bug fixes.
- Extended License Term: Secures support coverage for a full 5-year period, aligning with long-term IT planning.
- On-Premises Focus: Specifically designed for Cisco DNA Essentials deployed within your own data center or network closets.
- Operational Continuity: Minimizes risk of downtime by ensuring prompt resolution of issues and access to critical software maintenance.
This 5-year enhanced support subscription is the ideal choice for SMB and mid-market teams seeking reliable, long-term operational assurance for their on-premises Cisco DNA Essentials deployments.
What This Enables
Access to Expert Technical Assistance
Access to Cisco's Technical Assistance Center (TAC) for prompt troubleshooting and resolution of software-related network issues. This ensures that your IT team can quickly address problems and minimize operational disruptions.
on-premises network deployments, business continuity planning, IT infrastructure management, proactive issue resolution
Entitlement to Software Updates and Patches
Entitlement to receive all software updates, bug fixes, and security patches released by Cisco for DNA Essentials. This keeps your network secure, compliant, and running with the latest features and performance enhancements.
network security posture, regulatory compliance, software lifecycle management, feature set maintenance
Protection Against Operational Downtime
Protection against unexpected network disruptions by guaranteeing access to support resources for the full 5-year term. This proactive approach ensures your business operations remain uninterrupted.
mission-critical network services, business process continuity, risk mitigation strategies, IT operational stability
Key Features
5-Year Support Term
Provides long-term operational assurance and budget predictability for your Cisco DNA Essentials investment.
Cisco TAC Access
Direct access to expert technical support engineers for rapid issue resolution and network stability.
Software Updates and Patches
Ensures your network is secure, compliant, and benefits from the latest performance enhancements and bug fixes.
On-Premises Deployment Focus
Tailored support for Cisco DNA Essentials software running within your own data center or network closets.
Proactive Issue Management
Helps prevent potential downtime and operational disruptions by providing timely technical assistance and software maintenance.
Industry Applications
Finance & Insurance
Financial institutions require highly reliable and secure network operations to ensure compliance with strict regulatory standards and protect sensitive customer data, making continuous support for networking software critical.
Healthcare & Life Sciences
Healthcare organizations depend on uninterrupted network connectivity for patient care systems and data management, necessitating robust support to meet stringent uptime requirements and data privacy regulations.
Manufacturing & Industrial
Industrial environments rely on stable network infrastructure for operational technology (OT) and automation systems, where downtime can lead to significant production losses and safety concerns.
Legal & Professional Services
Law firms and professional service providers handle confidential client information and require consistent network performance for critical business operations and client communications, making reliable IT support essential.
Frequently Asked Questions
What is Cisco DNA Essentials?
Cisco DNA Essentials is a software license that provides foundational network automation and policy capabilities for Cisco enterprise networking hardware. It is designed for on-premises deployments.
What does 'Enhanced Support' mean?
Enhanced Support typically includes access to Cisco's Technical Assistance Center (TAC) for troubleshooting, as well as entitlement to software updates, bug fixes, and security patches for the duration of the contract.
Is this license for cloud or on-premises deployment?
This specific license and support contract is for Cisco DNA Essentials deployed on-premises, meaning the software runs within your own data center or network infrastructure.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.