Cisco DNA Essentials On-Prem Software License Support, 10M Users, 3 Years
Secure 3 years of Cisco Solution Support for your DNA Essentials on-prem software, ensuring uninterrupted network management and access to critical updates for up to 10 million users.
- Coverage for Software Updates: Access to the latest software releases, patches, and security updates for Cisco DNA Essentials.
- Technical Support: Entitlement to expert technical assistance for troubleshooting and issue resolution from Cisco engineers.
- License Term: Subscription-based coverage for a defined period of 3 years, providing predictable IT budgeting.
- Compliance and Operation: Maintain regulatory compliance and ensure the continued, optimal operation of your network infrastructure.
Product Overview
Product Overview
This Cisco Solution Support subscription provides essential maintenance and technical assistance for your on-premises Cisco DNA Essentials software license. It covers a 10 million user capacity for a term of 3 years, ensuring you have access to necessary software updates, patches, and expert support to keep your network running smoothly and securely.
This offering is designed for mid-market and enterprise organizations that manage their own network infrastructure and software deployments. It is ideal for IT Managers and IT Professionals responsible for network operations, security, and performance, ensuring their Cisco DNA Essentials platform remains compliant, up-to-date, and fully functional within their existing IT environment.
- Software Updates: Gain access to new features, performance enhancements, and critical security patches.
- Technical Assistance: Receive expert troubleshooting and problem resolution from Cisco's dedicated support teams.
- License Compliance: Ensure your software usage adheres to vendor licensing agreements.
- Operational Continuity: Minimize downtime and maintain network stability with proactive support.
- Predictable Costs: Subscription model offers clear budgeting for software support over the 3-year term.
This Cisco support subscription is the right choice for mid-market teams needing reliable access to software updates and expert assistance for their on-premises network management platform.
What This Enables
Access to Software Updates and Patches
Enable teams to maintain the latest security protocols and performance enhancements by providing access to all software updates and patches released by Cisco for DNA Essentials. This ensures the network infrastructure remains protected against emerging threats and operates at peak efficiency.
on-premises software deployment, network management, security posture, operational efficiency
Expert Technical Troubleshooting and Resolution
Provide IT professionals with direct access to Cisco's specialized support engineers for rapid troubleshooting of complex network issues. This coverage minimizes downtime and ensures critical business operations are restored quickly, reducing the impact of unexpected technical challenges.
network operations, IT support desk, critical infrastructure, business continuity
License Compliance and Audit Readiness
Ensure your organization remains compliant with Cisco's licensing terms and software usage policies. This subscription provides the necessary documentation and support to pass audits and avoid penalties associated with non-compliance.
software asset management, regulatory compliance, IT governance, risk management
Key Features
Cisco DNA Essentials On-Prem Software
Provides the core functionality for network automation, assurance, and security for your on-premises infrastructure.
Solution Support Contract
Ensures access to Cisco's technical expertise and software updates for continuous operation and security.
10 Million User Capacity
Scales to support large enterprise network environments with extensive user bases.
3-Year Subscription Term
Offers predictable costs and long-term assurance for your network software investment.
On-Premises Deployment
Allows organizations to maintain full control over their network data and infrastructure.
Industry Applications
Finance & Insurance
Financial institutions require highly secure and reliable network operations to protect sensitive data and ensure continuous service availability, making robust software support critical for compliance and operational integrity.
Healthcare & Life Sciences
Healthcare providers must maintain strict data privacy (HIPAA) and ensure uninterrupted access to critical systems for patient care, necessitating reliable network performance and immediate support for any disruptions.
Manufacturing & Industrial
Industrial environments rely on stable network connectivity for operational technology (OT) and IT integration, where downtime can lead to significant production losses and safety concerns.
Government & Public Sector
Government agencies often have stringent security mandates and require long-term stability and support for their IT infrastructure to ensure uninterrupted public services and data protection.
Frequently Asked Questions
What is Cisco Solution Support?
Cisco Solution Support provides technical support and access to software updates for Cisco software products. It is designed to help you maintain the operational health and security of your Cisco solutions.
What does 'On-Prem' mean for this license?
On-premises means the software is installed and runs on your own servers and infrastructure, rather than in the cloud. This gives you greater control over your data and network.
How does this license ensure compliance?
By providing access to the latest software versions and patches, this support helps ensure your network adheres to current security standards and vendor licensing requirements, reducing compliance risks.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.