Cisco DNA Essentials On-Prem Software Subscription Support
Maintain optimal performance and access critical updates for your Cisco DNA Essentials on-prem software with a 1-year Solution Support subscription.
- Coverage for Software Updates: Entitlement to the latest software releases, patches, and bug fixes to keep your network secure and functional.
- Access to Technical Expertise: Direct access to Cisco's expert support engineers for troubleshooting and issue resolution.
- Protection Against Downtime: Proactive support helps minimize network disruptions and ensures business continuity.
- Entitlement to Essential Features: Continued access to the core networking and automation capabilities provided by DNA Essentials.
Product Overview
Product Overview
This Cisco Solution Support subscription provides essential maintenance and technical assistance for your on-premise Cisco DNA Essentials software. It ensures you receive timely software updates, patches, and access to Cisco's expert support team for 12 months, helping to maintain the health and security of your network infrastructure.
Ideal for IT Managers and IT Professionals in SMB and mid-market organizations, this subscription is designed for businesses utilizing Cisco DNA Essentials for network management and automation within their own data centers or on-premise environments. It integrates directly with your existing Cisco hardware and software stack.
- Continuous Software Access: Receive all software updates, including new features, security patches, and performance enhancements.
- Expert Technical Support: Gain direct access to Cisco's certified support engineers for timely issue resolution.
- Subscription Term: A 1-year term ensures consistent coverage and predictable budgeting for your software support.
- On-Premise Focus: Tailored for on-premise deployments of Cisco DNA Essentials, ensuring compatibility with your local infrastructure.
- Compliance Assurance: Stay current with software versions, aiding in meeting regulatory and security compliance requirements.
Ensure your on-premise Cisco DNA Essentials software remains secure, up-to-date, and fully supported with this essential subscription.
What This Enables
Access to Software Updates and Patches
Enable teams to maintain the latest security patches and feature enhancements for their Cisco DNA Essentials software. Streamline the process of keeping network management tools current and protected against emerging threats.
on-premise software deployment, network management, IT operations, security posture management
Entitlement to Expert Technical Support
Provide IT professionals with direct access to Cisco's specialized support engineers for rapid troubleshooting of network issues. Automate problem resolution by having a clear path to expert assistance when critical network functions are impacted.
business continuity, IT infrastructure management, network operations center, critical systems support
Protection Against Network Downtime
Organizations deploying critical business applications on their network can ensure continuous operation through proactive support. Businesses migrating to new software versions can mitigate risks with guaranteed access to expert guidance.
business-critical applications, network stability, IT service delivery, operational efficiency
Key Features
1-Year Subscription Term
Provides predictable budgeting and continuous coverage for your Cisco DNA Essentials software for a full year.
Access to Software Updates
Ensures your network management software is always current with the latest features, security patches, and performance improvements.
Cisco Expert Support
Offers direct access to specialized technical engineers for efficient troubleshooting and issue resolution.
On-Premise Deployment Focus
Specifically designed to support Cisco DNA Essentials software installed within your own data center or server environment.
Proactive Issue Resolution
Helps minimize network disruptions and maintain operational continuity by addressing potential problems before they impact users.
Industry Applications
Finance & Insurance
Financial institutions require highly available and secure networks to protect sensitive data and ensure uninterrupted trading and customer service operations, making robust software support critical.
Healthcare & Life Sciences
Healthcare providers depend on reliable network connectivity for patient care systems and data management, necessitating continuous software updates and immediate support to avoid disruptions.
Manufacturing & Industrial
Industrial operations rely on stable network infrastructure for automation and real-time data processing, where software support is essential to prevent costly downtime.
Legal & Professional Services
Law firms and professional services organizations handle confidential client information and require secure, always-on network access to maintain productivity and client trust.
Frequently Asked Questions
What is Cisco Solution Support?
Cisco Solution Support provides technical support for Cisco software and solutions, including access to software updates, patches, and expert assistance. This subscription covers your on-premise Cisco DNA Essentials deployment.
What does 'DNA Essentials On-Prem Lic' mean?
This refers to a license for Cisco's Digital Network Architecture Essentials software that is installed and managed within your own physical infrastructure, rather than in the cloud. The subscription ensures this on-premise software remains supported.
How long does this subscription last?
This is a 1-year subscription, providing continuous support and access to software updates for Cisco DNA Essentials for twelve months from the activation date.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.