Cisco DNA Essentials On-Prem Software Support, 5 Million Devices, 1 Year
Gain essential software support for your Cisco DNA Essentials On-Prem license, covering up to 5 million devices for one year, ensuring continuous operation and access to critical updates.
- Coverage for Software Issues: Access to Cisco technical support for troubleshooting and issue resolution related to your DNA Essentials On-Prem software.
- Timely Updates & Patches: Entitlement to receive software updates, bug fixes, and security patches to maintain optimal performance and security.
- License Compliance: Ensures your software deployment remains compliant with Cisco's licensing terms and conditions.
- Operational Continuity: Protection against potential software-related disruptions that could impact network functionality and business operations.
Product Overview
Product Overview
This is a 1-year subscription for Cisco Solution Support, specifically for DNA Essentials On-Prem software licenses covering up to 5 million devices. It provides access to Cisco's technical support resources to ensure the proper functioning and compliance of your network software.
IT Managers and IT Professionals in SMB and mid-market organizations utilize this support to maintain their Cisco network infrastructure. It integrates with existing on-premises deployments, offering a crucial layer of service for critical software components.
- Software Support: Direct access to Cisco's expert technical assistance for your DNA Essentials On-Prem software.
- Subscription Term: A 1-year service agreement providing continuous coverage.
- Device Capacity: Supports environments with up to 5 million devices.
- On-Premises Focus: Tailored for software deployed within your own data center or network infrastructure.
- Compliance Assurance: Helps maintain adherence to Cisco licensing and support requirements.
This Cisco support subscription is ideal for businesses needing reliable software operation and expert assistance for their on-premises Cisco DNA Essentials deployment.
What This Enables
Access to Software Troubleshooting and Resolution
Access to Cisco's technical support team for diagnosing and resolving issues encountered with the DNA Essentials On-Prem software. This ensures minimal disruption to network operations and maintains business continuity.
on-premises software deployment, business-critical network infrastructure, IT support team, ongoing operational management
Entitlement to Software Updates and Patches
Entitlement to receive critical software updates, bug fixes, and security patches directly from Cisco. This keeps your network software current, secure, and performing optimally against evolving threats and requirements.
network software lifecycle management, security posture maintenance, proactive system updates, IT infrastructure stability
Protection Against Licensing Non-Compliance
Protection against potential licensing violations by ensuring your software deployment is covered under an official Cisco support contract. This avoids penalties and maintains a compliant IT environment.
software asset management, regulatory compliance, IT audit readiness, vendor relationship management
Key Features
Cisco Technical Support
Receive expert assistance for software issues, reducing downtime and accelerating problem resolution.
Software Updates and Patches
Stay current with the latest software versions, enhancing security and performance.
1-Year Subscription Term
Provides a defined period of reliable support and access to vendor resources.
On-Premises Software License
Supports software deployed and managed within your own IT infrastructure.
Up to 5 Million Devices
Scalable support for large network environments.
Industry Applications
Manufacturing & Industrial
Ensures the stability and security of network infrastructure critical for operational technology (OT) and industrial control systems, where downtime can halt production.
Finance & Insurance
Maintains compliance and security for sensitive financial data, requiring robust network performance and immediate support for any software-related disruptions.
Healthcare & Life Sciences
Supports the reliable operation of network systems that manage patient data and critical medical devices, where continuous uptime and data integrity are paramount.
Education & Research
Provides essential support for the large-scale network infrastructure required by universities and research institutions, ensuring uninterrupted access for students and faculty.
Frequently Asked Questions
What is Cisco DNA Essentials On-Prem?
Cisco DNA Essentials On-Prem is a software solution for network management and automation deployed within your own data center or network infrastructure. It provides foundational capabilities for network visibility and control.
What does Solution Support cover?
Solution Support provides access to Cisco's technical support for troubleshooting software issues, receiving updates and patches, and ensuring your software remains compliant with vendor terms.
Is this a perpetual license or a subscription?
This is a 1-year subscription for the support service associated with your Cisco DNA Essentials On-Prem software license.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.