Cisco DNA Essentials On-Prem Software Support
Cisco Solution Support for DNA Essentials On-Prem licensing provides critical software maintenance and access to technical resources for your network infrastructure.
- Coverage for Software Updates: Access to the latest software releases, patches, and bug fixes to maintain optimal performance and security.
- Technical Support: Entitlement to expert technical assistance for troubleshooting and issue resolution, minimizing downtime.
- License Compliance: Ensures your organization remains compliant with Cisco's licensing terms and conditions.
- Operational Continuity: Protection against unforeseen software issues that could disrupt critical business operations.
Product Overview
Product Overview
This Cisco Solution Support contract provides essential maintenance and technical assistance for your Cisco DNA Essentials On-Prem software licenses. It ensures you receive timely software updates, patches, and access to Cisco's expert support team for your network management platform.
Designed for businesses utilizing Cisco's Digital Network Architecture Essentials on-premises, this support subscription is ideal for IT Managers and IT Professionals responsible for maintaining network stability, security, and performance within their organization's own infrastructure.
- Software Maintenance: Continuous access to software updates, new features, and critical patches.
- Technical Assistance: Direct access to Cisco's skilled support engineers for issue resolution.
- Proactive Problem Solving: Support helps identify and address potential software issues before they impact operations.
- License Management: Aids in maintaining compliance with software licensing agreements.
- Extended Operational Life: Ensures your network infrastructure remains supported and up-to-date.
Maintain a secure, compliant, and high-performing network with essential Cisco software support tailored for your business needs.
What This Enables
Access to Software Updates and Patches
Access to the latest software releases, patches, and bug fixes ensures your network management platform operates with the most current security and feature enhancements. This proactive approach prevents vulnerabilities and maintains optimal system performance.
on-premises software deployment, network management infrastructure, IT operations continuity, software lifecycle management
Entitlement to Expert Technical Support
Entitlement to direct technical assistance from Cisco's support engineers provides rapid resolution for any software-related issues. This minimizes potential downtime and ensures your IT team has the resources needed to address complex problems.
business-critical network operations, IT troubleshooting and diagnostics, incident response, operational efficiency
Protection Against Licensing Lapses
Protection against potential licensing non-compliance by ensuring your software is properly maintained and supported under Cisco's terms. This avoids unexpected costs or service interruptions associated with outdated or unsupported software.
software asset management, regulatory compliance, IT budget predictability, risk mitigation
Key Features
Software Updates and New Releases
Maintain peak performance and security by always having access to the latest Cisco DNA Essentials software features and patches.
24x7 Technical Support Access
Resolve critical network issues quickly with direct access to Cisco's expert support engineers, reducing operational downtime.
Bug Fixes and Security Patches
Proactively address vulnerabilities and software defects to ensure a secure and reliable network environment.
License Compliance Assurance
Stay compliant with Cisco licensing agreements, avoiding potential penalties or service disruptions.
On-Premises Deployment Support
Receive dedicated support for your locally installed Cisco DNA Essentials software, crucial for businesses managing their own infrastructure.
Industry Applications
Finance & Insurance
Financial institutions require highly secure and compliant network operations, making continuous software updates and expert support for network management platforms essential to prevent data breaches and ensure regulatory adherence.
Healthcare & Life Sciences
Healthcare providers depend on uninterrupted network access for patient care systems and sensitive data. Cisco DNA Essentials support ensures network stability and security, crucial for HIPAA compliance and operational continuity.
Manufacturing & Industrial
Industrial environments rely on robust and stable networks for operational technology (OT) and IT integration. Ongoing support for network management software is critical to prevent disruptions in production lines and supply chain operations.
Education & Research
Educational institutions manage large, complex networks serving students and staff. Continuous software updates and reliable support for network infrastructure are necessary to maintain performance, security, and access to critical resources.
Frequently Asked Questions
What is Cisco DNA Essentials On-Prem?
Cisco DNA Essentials On-Prem is a software solution that provides foundational capabilities for network automation, assurance, and security for on-premises deployments. This license enables core features for managing your network infrastructure.
What does 'Solution Support' cover?
Solution Support covers software maintenance, including access to updates, patches, and technical assistance for the licensed software. It ensures your software remains current and supported by Cisco experts.
How long is the license term?
The license term is specified as 1 year (1M), indicating a one-year subscription period for the software and its associated support.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.