Cisco DNA Essentials On-Prem Software Support
Maintain optimal performance and security for your Cisco DNA Essentials On-Prem software with a 1-year solution support subscription, ensuring continuous operation and access to critical updates.
- Coverage for Software Issues: Access to Cisco TAC for troubleshooting and issue resolution related to your DNA Essentials On-Prem software.
- Timely Updates & Patches: Entitlement to software updates, bug fixes, and security patches to maintain system integrity and performance.
- License Compliance: Ensures your on-premises deployment remains compliant with Cisco's licensing terms and conditions.
- Operational Continuity: Protection against potential disruptions caused by software defects or vulnerabilities, safeguarding business operations.
Product Overview
Product Overview
This is a 1-year subscription for Cisco Solution Support, specifically for DNA Essentials On-Prem software licenses covering up to 500 devices. It provides essential technical support and access to software updates, ensuring your network infrastructure operates efficiently and securely.
Designed for businesses with on-premises Cisco network deployments, this support subscription is ideal for IT Managers and IT Professionals responsible for maintaining network stability and performance. It integrates directly with your existing Cisco environment, offering a vital layer of operational assurance.
- Direct Cisco Support: Gain access to Cisco's Technical Assistance Center (TAC) for expert troubleshooting.
- Software Updates: Receive critical software releases, patches, and bug fixes.
- Security Enhancements: Benefit from timely security updates to protect against emerging threats.
- License Management: Supports ongoing compliance for your on-premises software deployment.
- Performance Optimization: Helps maintain the optimal performance of your Cisco DNA Essentials software.
This Cisco support subscription is the right choice for SMB and mid-market teams needing reliable access to expert assistance and software maintenance for their on-premises network solutions.
What This Enables
Access to Expert Technical Assistance
Enable teams to resolve complex network issues quickly by providing direct access to Cisco's Technical Assistance Center (TAC). This ensures minimal disruption and faster recovery from software-related problems.
on-premises software deployment, business-critical network infrastructure, IT operations management, proactive system maintenance
Entitlement to Software Updates and Patches
Streamline the process of maintaining software integrity by ensuring access to the latest Cisco software releases, bug fixes, and security patches. This keeps your network secure and performing optimally.
network infrastructure management, security posture maintenance, regulatory compliance adherence, ongoing software lifecycle management
Protection Against Operational Disruptions
Protect against potential downtime caused by software defects or vulnerabilities with continuous access to support and updates. This safeguards business continuity and data integrity.
business continuity planning, risk mitigation strategies, IT service level agreement adherence, critical application uptime
Key Features
Cisco TAC Access
Receive expert, direct support from Cisco engineers for troubleshooting and issue resolution, minimizing downtime.
Software Updates and Bug Fixes
Stay current with the latest software versions, ensuring optimal performance and access to new features.
Security Patching
Protect your network from emerging threats with timely security updates, maintaining a strong security posture.
On-Premises License Support
Ensure your on-premises deployment remains compliant and fully functional under Cisco's support umbrella.
1-Year Subscription Term
Provides predictable budgeting and continuous coverage for your critical network software for a defined period.
Industry Applications
Finance & Insurance
This sector requires stringent uptime and security due to sensitive data and regulatory compliance, making continuous software support and timely updates critical for operational integrity.
Healthcare & Life Sciences
Reliable network performance and data security are paramount in healthcare to ensure patient care continuity and compliance with regulations like HIPAA, necessitating robust software support.
Manufacturing & Industrial
Operational technology (OT) networks in manufacturing rely on stable and secure connectivity for production lines; software support ensures minimal disruption to critical industrial processes.
Legal & Professional Services
These firms handle confidential client information and depend on uninterrupted access to their IT systems; software support helps prevent data breaches and service interruptions.
Frequently Asked Questions
What is Cisco Solution Support?
Cisco Solution Support provides technical support for Cisco software and solutions, including access to Cisco TAC, software updates, and bug fixes. It is designed to help businesses maintain the operational health and security of their Cisco environments.
What does 'DNA Essentials On-Prem' refer to?
This refers to Cisco's Digital Network Architecture Essentials software licensed for installation and operation on your own premises, rather than as a cloud-based service.
How long is this support subscription valid?
This specific subscription is valid for a term of one (1) year from the date of purchase, providing continuous support and access to updates during that period.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.